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WO-01307502 ↗ ServiceMax

Lamprey Healthcare • Misc. Inspection • P5

📍 Lamprey Healthcare- Nashua - Prospect Street — 22 Prospect Street, Nashua NH, 03060

Oct 2, 2025 → Oct 7, 2025

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Oct 9, 2025
✓ SLA Met (2 biz days early)
Active: 3 biz days
Budget: 5 biz days
🕐 Clock stopped: Tech Off Site (Oct 7, 2025)
SLA Target
▶ Clock Running
Status: Created
Oct 2 → Oct 2, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Oct 2 → Oct 2, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
2d
▶ Clock Running
Status: Assigned
Oct 2 → Oct 6, 2025
2 business days (counted)
Running total: 2 of 5 biz days used
1d
▶ Clock Running
Status: Scheduled
Oct 6 → Oct 7, 2025
1 business day (counted)
Running total: 3 of 5 biz days used
▶ Clock Running
Status: Tech On Site
Oct 7 → Oct 7, 2025
0 business days (counted)
Running total: 3 of 5 biz days used
Created: Oct 2, 2025 Tech Off Site: Oct 7, 2025
Business Days Used 3 / 5
0 5d budget
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Oct 2 → Oct 2 Created ▶ Running 0 0 / 5
Oct 2 → Oct 2 Ready for Scheduling ▶ Running 0 0 / 5
Oct 2 → Oct 6 Assigned ▶ Running 2 2 / 5
Oct 6 → Oct 7 Scheduled ▶ Running 1 3 / 5
Oct 7 → Oct 7 Tech On Site ▶ Running 0 3 / 5
Dispatch 0.0d
Coordinators 4.5d
Field Work 0.3d
✓ SLA Met
Dispatch
0.0 days
Coordinators
4.5 days
Over SLA
Field Work
0.3 days
Created: Oct 2, 2025 Due: Oct 9, 2025 Completed: Oct 7, 2025 (2 days early)
📅
3.7 days Total Age
⏱️
2.5d in Assigned Longest Stage
🔄
7 transitions Status Changes
⚠️
3.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00532508
Closed
Miscellaneous Equipment Inspection Edan Se601 EKG machine 202001206, Needs to be inspected. If Cory isn't there please ask for Jamie Patterson. https://www.ebiotrack.com/inspection.php?iid=30482
Priority
High
Origin
Phone
Reason
New Case
Contact
Cory Smith
Owner
Kimberly Hardison
Created
Oct 2, 2025
Work Orders from this Case (1)
WO-01307502 (current) Invoiced
Misc. Inspection • Arturo Diaz
Created: Oct 2, 2025 • Closed: Oct 7, 2025
Completed with minor delays
Invoiced • 153 days old
🚨
Primary Delay 2.5 days stuck in "Assigned"
⏱️
Total Delay 3.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.2d / 1.0d SLA
Assigned
2.5d / 0.5d SLA
Scheduled
1.8d / 2.0d SLA
Tech On Site
0.3d / 1.0d SLA
Tech Off Site
0.0d / 2.0d SLA
Closed
2.2d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
10/6 KSmith -- Scheduled for tomorrow with Cory between 2-4pm.

10/6 KSmith -- Followed up with Cory with available dates and am awaiting response

10/3 KSmith -- Cory advised he is there on Tuesdays and Fridays, but that 10/10 does not work. Provided Cory with available dates for Tuesdays and Friday's and am awaiting response

10/2 KSmith -- Sent email to schedule for 10/10 (Arturo)

🔧 Work Performed
Miscellaneous equipment inspection. Inquired POC if any other equipment on site needed miscellaneous inspection. No other equipment found. Informed staff if any equipment is found, purchased or transferred from other location it will require another miscellaneous inspection on a new work order.
🔍 Technician Findings
Normal equipment conditions
⚠️ Problem Description
Miscellaneous Equipment Inspection Edan Se601 EKG machine 202001206, Needs to be inspected. If Cory isn't there please ask for Jamie Patterson. https://www.ebiotrack.com/inspection.php?iid=30482

Timeline

📞
Case Linked Oct 2, 1:42 PM
Case Number: 00532508
Subject:
Status: Closed
📋
2 Work Order Created Oct 2, 2:22 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 1m
👷
2 Technician Assigned Oct 2, 4:08 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1h 44m
3.0 business days
👷
3 Technician Assigned Oct 6, 1:45 PM
Technician Assigned → Status: Scheduled → Dispatch Scheduled
🗓️
Status: Scheduled by Kourtney Smith
From: Assigned
To: Scheduled
Duration in Previous: 3d 21h
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2025-10-07T19:00:00.000+0000
2.0 business days
🔧
Status: Tech On Site by Arturo Diaz Oct 7, 3:13 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 1d 1h
🚗
3 Status: Tech Off Site Oct 7, 5:56 PM
Status: Tech Off Site → 6x Labor Added → Status: Completed
⏱️
6x Labor Added
Type: Labor, Travel, Expenses
Status: Open
Qty: 1, 1.5, 50
✔️
Status: Completed by Arturo Diaz
From: Tech Off Site, Completed
To: Completed, Closed
Duration in Previous: 4m, 0m
2.7 business days
📄
Status: Ready to Bill by Diane Patton Oct 9, 2:52 PM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 1d 20h, 0m
2.0 business days
🧾
Invoice Created Oct 13, 11:59 AM
Invoice Number: SM-243280

Bottlenecks

Assigned
Duration: 2.5 business days (threshold: 4.0 business hours)
Exceeded by 2.0 business days
Closed
Duration: 2.2 business days (threshold: 1.0 business days)
Exceeded by 1.2 business days

🔗 Related Artifacts

📞
Case 00532508
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Misc. Inspection
Branch
Edge
Technician
Arturo Diaz
Scheduled
Oct 7, 3:00 PM
Created
Oct 2, 2:22 PM
Invoice #
SM-243280

Work Details (6)

Name Type Status Qty Amount Date
WL-02962514 Labor Open 1 $298.00 Oct 7, 6:00 PM
WL-02962515 Labor Open 1 $149.00 Oct 7, 6:00 PM
WL-02962516 Labor Open 1.5 $0.00 Oct 7, 6:00 PM
WL-02962517 Travel Open 50 - Oct 7, 6:00 PM
WL-02962518 Travel Open 50 - Oct 7, 6:00 PM
WL-02962519 Expenses Open 1 $0.00 Oct 7, 6:00 PM

Details