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← WO Overview

WO-01307505 ↗ ServiceMax

MIDMARK • Preventive Maintenance • P4

📍 SHACKLEFORD ROAD VETERINARY CLINIC — 11601 KANIS RD, Little Rock AR, 72211

Oct 2, 2025 → Oct 13, 2025

✅ Completed
P4
SLA Clock
4 business days from creation · Target: Oct 8, 2025
✗ SLA Missed
Active: 4 biz days
Paused: 2 biz days
Budget: 4 biz days
🕐 Clock stopped: Completed (Oct 13, 2025)
SLA Target
▶ Clock Running
Status: Created
Oct 2 → Oct 2, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
▶ Clock Running
Status: Ready for Scheduling
Oct 2 → Oct 2, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
▶ Clock Running
Status: Assigned
Oct 2 → Oct 2, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
⏸2d
⏸ Clock Paused
Status: Awaiting Parts - Customer
Oct 2 → Oct 6, 2025
2 business days (not counted)
1d
▶ Clock Running
Status: Ready for Scheduling
Oct 6 → Oct 7, 2025
1 business day (counted)
Running total: 1 of 4 biz days used
1d
▶ Clock Running
Status: Assigned
Oct 7 → Oct 8, 2025
1 business day (counted)
Running total: 2 of 4 biz days used
2d
▶ Clock Running
Status: Scheduled
Oct 8 → Oct 13, 2025
2 business days (counted)
Running total: 4 of 4 biz days used
▶ Clock Running
Status: Tech On Site
Oct 13 → Oct 13, 2025
0 business days (counted)
Running total: 4 of 4 biz days used
Created: Oct 2, 2025 Completed: Oct 13, 2025
Business Days Used 4 / 4
0 4d budget
Show SLA Clock Detail (8 periods)
Period Status Clock Biz Days Running Total
Oct 2 → Oct 2 Created ▶ Running 0 0 / 4
Oct 2 → Oct 2 Ready for Scheduling ▶ Running 0 0 / 4
Oct 2 → Oct 2 Assigned ▶ Running 0 0 / 4
Oct 2 → Oct 6 Awaiting Parts - Customer ⏸ Paused 2 —
Oct 6 → Oct 7 Ready for Scheduling ▶ Running 1 1 / 4
Oct 7 → Oct 8 Assigned ▶ Running 1 2 / 4
Oct 8 → Oct 13 Scheduled ▶ Running 2 4 / 4
Oct 13 → Oct 13 Tech On Site ▶ Running 0 4 / 4
Dispatch 0.0d
Material Management 2.6d
Coordinators 5.6d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Material Management
2.6 days
Coordinators
5.6 days
Over SLA
Billing
0.0 days
Created: Oct 2, 2025 Due: Oct 13, 2025 Completed: Oct 13, 2025 (on time)
📅
6.7 days Total Age
⏱️
2.6d in Awaiting Parts - Customer Longest Stage
🔄
10 transitions Status Changes
⚠️
3.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00532483
Midmark Service Request Dispatch Authorization - WO-00111423
Closed
Travel Zone 1 Customer Down? No Mobile Dispatch Type Maintenance Email info@shacklefordvetclinic.com PROBLEM SUMMARY PM NWD ADDITIONAL NOTES PM Service Requirements: Tech to follow the checklist that is sent in the PM Kit. Tech needs to show up on site with the proper supplies. Tech needs to submit to Midmark completed/signed checklist. Tech should also leave a copy of completed checklist with Customer. For assistance, troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232, option 4. Thank you! DISPATCH ITEMS Serial # V2055889 Item 8000-008S ITEM DESCRIPTION VETPRO 1000 W/LED SCALER AND SWIVEL FIBER OPTICS PCR CODES Problem Cause Resolution UM GENERAL INQUIRY UM GENERAL INQUIRY GENERAL INQUIRY Problem Change Cause Change Resolution Change PARTS Service Activity Line Status Order Number Product Code Estimated Qty Actual Qty Tracking Number Ship Exchanged Open 730176 002-10721-00 1.00000
Priority
Standard
Origin
Email
Reason
New Case
Contact
Jana Carter
Owner
Leona Coonrod
Created
Oct 2, 2025
Work Orders from this Case (1)
WO-01307505 (current) Invoiced
Preventive Maintenance • Christopher Carroll
Created: Oct 2, 2025 • Closed: Oct 13, 2025
Completed with minor delays
Invoiced • 153 days old
🚨
Primary Delay 2.6 days stuck in "Awaiting Parts - Customer"
⏱️
Total Delay 3.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
1.4d / 1.0d SLA
Assigned
1.7d / 0.5d SLA
Awaiting Parts - Customer
2.6d
Scheduled
2.5d / 2.0d SLA
Tech On Site
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/8 MOwens Jana Carter call and said they received the Midmark parts. She will put the parts by the scaler for when the tech arrive son Mon. 10/13 at 9am.

10/6/2025jsells

Ship To Name: Shackleford Road Vet Clinic Ship To Address: 11601 Kanis Rd Ship To City/State: Little Rock, AR 72211-3726 Waybill (Tracking #): 1ZE444250374827619 Carrier: UPS-Parcel-Ground The following items have shipped from Midmark Corporation on: 06-OCT-2025 LINE NO: 1.1 QTY: 1 ITEM: 002-10721-00 SERIAL #: DESCRIPTION: EXTENDED PERIODIC MAINTENANCE KIT, VET PRO 1000

 

10/2/25 lcoonrod

left VM for Jana with the WO # and that someone will contact them to set up the app

🔧 Work Performed
Technician Findings upon arrival: Located unit in facility & parts What caused the issue: Annual PM Required Actions Taken/Work Performed: Performed PM per Midmark requirements Final Resolution: All Functions are Working as Intended Returned to Service
🔍 Technician Findings
Technician Findings upon arrival: Located unit in facility & parts What caused the issue: Annual PM Required Actions Taken/Work Performed: Performed PM per Midmark requirements Final Resolution: All Functions are Working as Intended Returned to Service
⚠️ Problem Description
Travel Zone 1 Customer Down? No Mobile Dispatch Type Maintenance Email info@shacklefordvetclinic.com PROBLEM SUMMARY PM NWD ADDITIONAL NOTES PM Service Requirements: Tech to follow the checklist that is sent in the PM Kit. Tech needs to show up on site with the proper supplies. Tech needs to submit to Midmark completed/signed checklist. Tech should also leave a copy of completed checklist with Customer. For assistance, troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232, option 4. Thank you! DISPATCH ITEMS Serial # V2055889 Item 8000-008S ITEM DESCRIPTION VETPRO 1000 W/LED SCALER AND SWIVEL FIBER OPTICS PCR CODES Problem Cause Resolution UM GENERAL INQUIRY UM GENERAL INQUIRY GENERAL INQUIRY Problem Change Cause Change Resolution Change PARTS Service Activity Line Status Order Number Product Code Estimated Qty Actual Qty Tracking Number Ship Exchanged Open 730176 002-10721-00 1.00000
📄 Description
Midmark VetPro 1000 (Series) Mobile Delivery System (8000-001, 8000-002, 8000-003, 8000-004, 8000-005, 8000-006,8000-006S, 8000-007, 8000-007S, 8000-008, 8000-008S)

Timeline

📞
Case Linked Oct 2, 12:53 PM
Case Number: 00532483
Subject: Midmark Service Request Dispatch Authorization - WO-00111423
Status: Closed
📋
▶
2 Work Order Created Oct 2, 2:24 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered
To: Ready for Scheduling
Duration in Previous: 2m
👷
▶
3 Technician Assigned Oct 2, 3:34 PM
Technician Assigned → Status: Assigned → Status: Awaiting Parts - Customer
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1h 7m
👤
Status: Awaiting Parts - Customer by Melissa Owens
From: Assigned
To: Awaiting Parts - Customer
Duration in Previous: 1m
⏳ 3.0 business days
📅
Status: Ready for Scheduling by Jessica Sells Oct 6, 5:35 PM
From: Awaiting Parts - Customer
To: Ready for Scheduling
Duration in Previous: 4d 1h
👷
▶
2 Technician Assigned Oct 7, 2:44 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling
To: Assigned
Duration in Previous: 21h 9m
⏳ 2.0 business days
📅
▶
2 Dispatch Scheduled Oct 8, 3:38 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Melissa Owens
From: Assigned
To: Scheduled
Duration in Previous: 1d 0h
⏳ 3.0 business days
📅
Dispatch Scheduled by Christopher Carroll Oct 12, 6:38 PM
Scheduled For: 2025-10-13T19:00:00.000+0000
🔧
Status: Tech On Site by Christopher Carroll Oct 13, 9:48 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 4d 18h
⏱️
2x Labor Added Oct 13, 10:29 AM
Type: Labor, Travel
Status: Open
Qty: 0.25, 6
⏱️
▶
2 Labor Added Oct 13, 12:17 PM
Labor Added → Status: Completed
✔️
Status: Completed by Christopher Carroll
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 2h 29m, 0m
⏳ 2.0 business days
📄
▶
2 Status: Ready to Bill Oct 15, 1:33 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Nancy Suarez
From: Invoice Pending
To: Invoiced
Duration in Previous: 3m
⏳ 3.0 business days
🧾
Invoice Created Oct 17, 8:24 PM
Invoice Number: SM-243607

Bottlenecks

Ready for Scheduling
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.4 business hours
Assigned
Duration: 1.7 business days (threshold: 4.0 business hours)
Exceeded by 1.2 business days
Scheduled
Duration: 2.5 business days (threshold: 2.0 business days)
Exceeded by 4.4 business hours
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00532483
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P4
Type
Preventive Maintenance
Branch
N/A
Technician
Christopher Carroll
Scheduled
Oct 13, 3:00 PM
Created
Oct 2, 2:24 PM
Invoice #
SM-243607

Work Details (3)

Name Type Status Qty Amount Date
WL-02968451 Labor Open 0.25 $0.00 Oct 13, 10:29 AM
WL-02968452 Travel Open 6 $110.00 Oct 13, 10:29 AM
WL-02968555 Labor Open 1.5 $240.00 Oct 13, 12:17 PM

Details