Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01307570 ↗ ServiceMax

PHILIPS HEALTHCARE • Repair • PC

📍 Grady Memorial Hospital — 80 Jesse Hill Jr Dr SE, Atlanta GA, 30303

Oct 2, 2025 → Oct 11, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Oct 16, 2025
✓ SLA Met (3 biz days early)
Active: 6 biz days
🕐 Clock stopped: Completed (Oct 11, 2025)
1d
▶ Clock Running
Status: Created
Oct 2 → Oct 3, 2025
1 business day (counted)
Running total: 1 of ? biz days used
3d
▶ Clock Running
Status: Assigned
Oct 3 → Oct 8, 2025
3 business days (counted)
Running total: 4 of ? biz days used
▶ Clock Running
Status: Scheduled
Oct 8 → Oct 8, 2025
0 business days (counted)
Running total: 4 of ? biz days used
2d
▶ Clock Running
Status: Tech On Site
Oct 8 → Oct 11, 2025
2 business days (counted)
Running total: 6 of ? biz days used
Created: Oct 2, 2025 Completed: Oct 11, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Oct 2 → Oct 3 Created ▶ Running 1 1
Oct 3 → Oct 8 Assigned ▶ Running 3 4
Oct 8 → Oct 8 Scheduled ▶ Running 0 4
Oct 8 → Oct 11 Tech On Site ▶ Running 2 6
Dispatch 1.4d
Coordinators 4.2d
Field Work 3.0d
Billing 1.4d
✓ SLA Met
Dispatch
1.4 days
Over SLA
Coordinators
4.2 days
Over SLA
Field Work
3.0 days
Over SLA
Billing
1.4 days
Over SLA
Created: Oct 2, 2025 Due: Oct 16, 2025 Completed: Oct 11, 2025 (5 days early)
📅
6.4 days Total Age
⏱️
4.0d in Assigned Longest Stage
🔄
7 transitions Status Changes
⚠️
6.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00532582
URGENT Philips WO Request
Closed
Device failed Air Flow Accuracy Test
Priority
High
Origin
Email
Reason
New Case
Contact
Clement Tabe
Owner
Kimberly Hardison
Created
Oct 2, 2025
Work Orders from this Case (2)
WO-01307569 Invoiced
Repair • Nkosi Wilson
Created: Oct 2, 2025 • Closed: Nov 7, 2025
WO-01307570 (current) Invoiced
Repair • Nkosi Wilson
Created: Oct 2, 2025 • Closed: Oct 11, 2025
Completed with minor delays
Invoiced • 153 days old
🚨
Primary Delay 4.0 days stuck in "Assigned"
⏱️
Total Delay 6.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.4d / 0.5d SLA
Assigned
4.0d / 0.5d SLA
Scheduled
0.2d / 2.0d SLA
Tech On Site
3.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
07e-Partial Project
2.8d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/03/2025 EMartin FSE working with POC on devices 

🔧 Work Performed
Device failed Air Flow Accuracy Test
🔍 Technician Findings
Device failed Air Flow Accuracy Test
⚠️ Problem Description
Device failed Air Flow Accuracy Test
📄 Description
V60 Ventilator
📞 Call Description
Repair - Trade

Timeline

📞
Case Linked Oct 2, 4:07 PM
Case Number: 00532582
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created Oct 2, 4:46 PM
Work Order: WO-01307570
Type: Repair
Priority: PC
👷
▶
2 Technician Assigned Oct 3, 11:13 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Erin Martin
From: Entered
To: Assigned
Duration in Previous: 18h 26m
⏳ 4.0 business days
🗓️
▶
2 Status: Scheduled Oct 8, 9:37 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Erin Martin
Scheduled For: 2025-10-08T12:00:00.000+0000
🔧
Status: Tech On Site by Nkosi Wilson Oct 8, 10:58 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 1h 20m
⏱️
2x Labor Added Oct 8, 4:30 PM
Type: Labor
Status: Open
Qty: 1, 3
⏳ 2.9 business days
✔️
Status: Completed by Nkosi Wilson Oct 11, 6:22 PM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 3d 7h, 0m
⏳ 1.0 business days
⏱️
Labor Added Oct 14, 1:16 PM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Oct 14, 1:23 PM
From: Closed
To: 07e-Partial Project
Duration in Previous: 2d 18h
⏳ 3.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Oct 16, 5:09 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 2d 3h
💰
Status: Invoiced by Josh Longway Oct 17, 4:02 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 10h 52m
⚠️ 6.0 business days
🧾
Invoice Created Oct 24, 7:53 PM
Invoice Number: SM-243955

Bottlenecks

Entered
Duration: 1.4 business days (threshold: 4.0 business hours)
Exceeded by 7.2 business hours
Assigned
Duration: 4.0 business days (threshold: 4.0 business hours)
Exceeded by 3.5 business days
Tech On Site
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 2.8 business hours

🔗 Related Artifacts

📞
Case 00532582
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Repair
Branch
ERLA - PROD
Technician
Nkosi Wilson
Scheduled
Oct 8, 8:00 AM
Created
Oct 2, 4:46 PM
Invoice #
SM-243955

Work Details (3)

Name Type Status Qty Amount Date
WL-02963825 Labor Open 1 $155.00 Oct 8, 4:30 PM
WL-02963826 Labor Open 3 $285.00 Oct 8, 4:30 PM
WL-02969918 Labor Open 0.016666666666667 $38.00 Oct 14, 1:16 PM

Details