12/15 MOwens Sent email to JaBria asking to schedule the repair visit for Tomorrow 12/16 after 12pm. She replied back and said that works for her.
🔧Work Performed
12/16/25-EColon- Arrived onsite, Checked in with POC. Unit will not power on. Light on front display next to charger is lit. Checked voltage on battery, showing 4VDC. Checked connections in unit. all connections fully seated. Did notice that power cord may have a short from being kinked. Called Welch Allyn for tech support. Troubleshot together, issue still persisted. Tech support put in a ticket. Unit can be sent in to be repaired or for a replacement.
Ticket#: 303393679
🔍Technician Findings
unit will not power on.
⚠️Problem Description
Model: Welch Allyn - ProBP 3400
Model Type: Digital Blood Pressure Device
Asset ID: 13226132
This machine needs a repair as it will not turn on https://www.ebiotrack.com/workorder.php?wo=68694
📧
Email:Re: [EXTERNAL] Oak Street Health - Spartanburg Welch Allyn BP Monitor Repair
Completed Dec 15, 2025
From: jabria.harley@oakstreethealth.com
To: mowens@emsar.com
Yes, that would be perfect!
On Mon, Dec 15, 2025 at 3:03 PM Melissa Owens <mowens@emsar.com <mailto:mowens@emsar.com> > wrote:
**** External Email - Use Caution ****
________________________________
JaBria
My tech Eric Colon will be in Greenville SC tomorrow morning. Can he come over to your location after lunch to look at the BP monitor that is not working?
Thanks
Melissa Owens
Acco
📧
Email:Oak Street Health - Spartanburg Welch Allyn BP Monitor Repair
Completed Dec 15, 2025
From: mowens@emsar.com
To: jabria.harley@oakstreethealth.com
JaBria
My tech Eric Colon will be in Greenville SC tomorrow morning. Can he come over to your location after lunch to look at the BP monitor that is not working?
Thanks
Melissa Owens
Account Service Coordinator
East District
mowens@emsar.com <mailto:mowens@emsar.com>
www.emsar.com <http://www.emsar.com/>
803-791-1259
<https://www.facebook.com/emsarinc> <http://twitter.com/emsarinc> <http:/
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Dec 12, 2025
To: jabria.harley@oakstreethealth.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01307576Location: Oak Street Health - SpartanburgAddress: 550 S Church St., Ste 4 Spartanburg, SC 29306Device: Problem Description: Model: Welch Allyn - ProBP 3400
Model Type
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Dec 5, 2025
To: jabria.harley@oakstreethealth.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01307576Location: Oak Street Health - SpartanburgAddress: 550 S Church St., Ste 4 Spartanburg, SC 29306Device: Problem Description: Model: Welch Allyn - ProBP 3400
Model Type
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Nov 28, 2025
To: jabria.harley@oakstreethealth.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01307576Location: Oak Street Health - SpartanburgAddress: 550 S Church St., Ste 4 Spartanburg, SC 29306Device: Problem Description: Model: Welch Allyn - ProBP 3400
Model Type
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Nov 21, 2025
To: jabria.harley@oakstreethealth.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01307576Location: Oak Street Health - SpartanburgAddress: 550 S Church St., Ste 4 Spartanburg, SC 29306Device: Problem Description: Model: Welch Allyn - ProBP 3400
Model Type
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Nov 14, 2025
To: jabria.harley@oakstreethealth.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01307576Location: Oak Street Health - SpartanburgAddress: 550 S Church St., Ste 4 Spartanburg, SC 29306Device: Problem Description: Model: Welch Allyn - ProBP 3400
Model Type
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Nov 7, 2025
To: jabria.harley@oakstreethealth.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01307576Location: Oak Street Health - SpartanburgAddress: 550 S Church St., Ste 4 Spartanburg, SC 29306Device: Problem Description: Model: Welch Allyn - ProBP 3400
Model Type
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Oct 31, 2025
To: jabria.harley@oakstreethealth.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01307576Location: Oak Street Health - SpartanburgAddress: 550 S Church St., Ste 4 Spartanburg, SC 29306Device: Problem Description: Model: Welch Allyn - ProBP 3400
Model Type
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Oct 24, 2025
To: jabria.harley@oakstreethealth.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01307576Location: Oak Street Health - SpartanburgAddress: 550 S Church St., Ste 4 Spartanburg, SC 29306Device: Problem Description: Model: Welch Allyn - ProBP 3400
Model Type
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Oct 17, 2025
To: jabria.harley@oakstreethealth.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01307576Location: Oak Street Health - SpartanburgAddress: 550 S Church St., Ste 4 Spartanburg, SC 29306Device: Problem Description: Model: Welch Allyn - ProBP 3400
Model Type
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Oct 10, 2025
To: jabria.harley@oakstreethealth.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01307576Location: Oak Street Health - SpartanburgAddress: 550 S Church St., Ste 4 Spartanburg, SC 29306Device: Problem Description: Model: Welch Allyn - ProBP 3400
Model Type
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Oct 3, 2025
To: jabria.harley@oakstreethealth.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01307576Location: Oak Street Health - SpartanburgAddress: 550 S Church St., Ste 4 Spartanburg, SC 29306Device: Problem Description: Model: Welch Allyn - ProBP 3400
Model Type
📅
WO-01307576 - Virtual Tech - Field Repair - Spartanburg - Oak Street Health - Spartanburg
Dec 16, 2025 1:00pm – 2:30pm
Work Order: WO-01307576
Account: Oak Street Health
Customer Case Number:
Location: Oak Street Health - Spartanburg
Address: 550 S Church St., Ste 4, Spartanburg, SC 29306
Manufacturer:
Model #:
Serial #:
Contact Name: JaBria Flack
Contact Phone:
Contact Email: jabria.harley@oakstreethealth.com
Timeline
📞
Case Linked Oct 2, 9:31 AM
Case Number:00532363
Subject:HCP L2 Review
Status:Closed
📋
▶
3
Work Order Created Oct 2, 5:05 PM
Work Order Created → Parts Requested → Status: Awaiting Parts
📦
Parts Requested
Order:00082870
Status:Closed
📦
Status: Awaiting Parts by Wendy Argueta
From:Entered
To:Awaiting Parts
Duration in Previous:0m
🚨48.9 business days
🔩
▶
2
2x Parts Added Dec 15, 11:08 AM
2x Parts Added → Status: Reschedule
🔄
Status: Reschedule by Julie Ann Shoemaker
From:Awaiting Parts
To:Reschedule
Duration in Previous:73d 19h
👷
▶
2
Technician Assigned Dec 15, 2:52 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From:Reschedule
To:Assigned
Duration in Previous:3h 43m
🗓️
▶
2
Status: Scheduled Dec 15, 3:05 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For:2025-12-16T18:00:00.000+0000
🚗
2x Travel Added Dec 16, 11:39 AM
Type:Travel
Status:Open
Qty:29, 106
⏱️
2x Labor Added Dec 16, 3:05 PM
Type:Labor
Status:Open
Qty:0.75, 1.25
⏱️
▶
2
Labor Added Dec 16, 5:22 PM
Labor Added → Status: Tech On Site
🔧
Status: Tech On Site by Eric Colon
From:Scheduled, Tech On Site, Completed
To:Tech On Site, Completed, Closed
Duration in Previous:1d 2h, 0m
⏳2.8 business days
📄
Status: Ready to Bill by Diane PattonDec 18, 9:25 AM
From:Closed
To:Ready to Bill
Duration in Previous:1d 16h
🚨10.0 business days
📨
Status: Invoice Pending by Diane PattonJan 2, 6:10 PM
From:Ready to Bill
To:Invoice Pending
Duration in Previous:15d 8h
🧾
▶
2
Invoice Created Jan 2, 6:29 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:19m
Bottlenecks
Awaiting Parts
Duration: 48.4 business days (threshold: 3.0 business days)
Exceeded by 45.4 business days
Closed
Duration: 2.2 business days (threshold: 1.0 business days)
Exceeded by 1.2 business days
Ready to Bill
Duration: 10.0 business days (threshold: 1.0 business days)