Detailed work order timeline, KPIs, and analysis
MIDMARK • Repair • P4
📍 VA Medical Center Charlotte — 3506 W Tyvola Rd, Charlotte NC, 28208
Oct 2, 2025 → Oct 30, 2025
| Period | Status | Clock | Biz Days | Running Total |
|---|---|---|---|---|
| Oct 2 → Oct 2 | Created | ▶ Running | 0 | 0 / 4 |
| Oct 2 → Oct 3 | Ready for Scheduling | ▶ Running | 1 | 1 / 4 |
| Oct 3 → Oct 16 | Assigned | ▶ Running | 8 | 9 / 4 |
| Oct 16 → Oct 24 | Scheduled | ▶ Running | 6 | 15 / 4 |
| Oct 24 → Oct 24 | Completed | ▶ Running | 0 | 15 / 4 |
| Oct 24 → Oct 24 | Incomplete | ▶ Running | 0 | 15 / 4 |
| Oct 24 → Oct 24 | Awaiting Parts | ⏸ Paused | 0 | — |
| Oct 24 → Oct 27 | Ready for Scheduling | ▶ Running | 1 | 16 / 4 |
| Oct 27 → Oct 28 | Assigned | ▶ Running | 1 | 17 / 4 |
| Oct 28 → Oct 30 | Scheduled | ▶ Running | 2 | 19 / 4 |
10/28 MOwens Amber replied back that Wed. 10/29 will work to schedule return trip.
10/27 MOwens Called and left a vm for Amber about scheduling for Wed. 10/29 after the parts arrived on 10/28. Sent email also.
10/24/2025jsells
Ship To Name: VA Medical Center Ship To Address: 3506 W Tyvola Rd Ship To City/State: Charlotte, NC 28208-7201 Waybill (Tracking #): 1ZE444250373810656 Carrier: UPS-Parcel-Ground The following items have shipped from Midmark Corporation on: 24-OCT-2025 LINE NO: 1.1 QTY: 1 ITEM: 002-10370-00 SERIAL #: DESCRIPTION: KIT, 626 WIRED SCALE CONTROL10/24/2025jsells
Ship To Name: VA Medical Center Ship To Address: 3506 W Tyvola Rd Ship To City/State: Charlotte, NC 28208-7201 Waybill (Tracking #): 1ZE444250373810656 Carrier: UPS-Parcel-Ground The following items have shipped from Midmark Corporation on: 24-OCT-2025 LINE NO: 1.1 QTY: 1 ITEM: 002-10084-00 SERIAL #: DESCRIPTION: KIT, SCALE PC BOARD LINE NO: 2.1 QTY: 1 ITEM: 002-10084-00 SERIAL #: DESCRIPTION: KIT, SCALE PC BOARD LINE NO: 3.1 QTY: 1 ITEM: 002-10084-00 SERIAL #: DESCRIPTION: KIT, SCALE PC BOARD LINE NO: 4.1 QTY: 1 ITEM: 002-10084-00 SERIAL #: DESCRIPTION: KIT, SCALE PC BOARD LINE NO: 5.1 QTY: 1 ITEM: 002-10084-00 SERIAL #: DESCRIPTION: KIT, SCALE PC BOARD LINE NO: 6.1 QTY: 1 ITEM: 002-10084-00 SERIAL #: DESCRIPTION: KIT, SCALE PC BOARD LINE NO: 7.1 QTY: 1 ITEM: 002-10084-00 SERIAL #: DESCRIPTION: KIT, SCALE PC BOARD LINE NO: 8.1 QTY: 1 ITEM: 002-10084-00 SERIAL #: DESCRIPTION: KIT, SCALE PC BOARD10/22/2025 LHill-sent email to Todd-Try Amber at 704-329-1300 X 31162 .
10/22/2025 LHill-rec'd email from Todd-Could I get some POC phone numbers? The one on the WO is a generic phone number for the VA hospital.
10/22/2025 LHill-sent email to Todd-
I just spoke with Amber. I was trying to find out if she has rec'd 2 shipments and how many parts she has rec'd. She advised that she has only rec'd 1 shipment. Holder for controller, harness assembly, smaller cable, and a big package of cables.
Today is supposed to receive LINE NO: 1.1 QTY: 1 ITEM: 002-10049-02 SERIAL #: DESCRIPTION: KIT, HAND CONTROL ASS'Y, SCALE, WIRELESS
UPS tracking #1ZE4442503753
Hope this information helps.
See logged email.
10/22/2025 LHill-called 704-329-1300 X 31162 and spoke with Amber. I was trying to find out if she has rec'd 2 shipments and how many parts she has rec'd. She advised that she has only rec'd 1 shipment. Holder for controller, harness assembly, smaller cable, and a big package of cables.
10/22/2025 LHill-rec'd email from Todd-that is not the scale pc board. Customer is going to be upset that I will be on-site to diagnose and not repair. Plus that is one item but the WO is for +10 units
10/22/2025 LHill-sent email to Todd-Looks like Midmark shipped out the following part on 10/20/2025.
LINE NO: 1.1 QTY: 1 ITEM: 002-10049-02 SERIAL #: DESCRIPTION: KIT, HAND CONTROL ASS'Y, SCALE, WIRELESS
UPS tracking #1ZE444250375319998 (Scheduled to be delivered today 10/22 between 9:30AM-12:30 PM)
See logged email.
10/21/2025 LHill-rec'd email from Todd-I dug through this a bit, do we know midmark sent scale control pc boards?(this should be the root cause) My SRA forms do not have them listed.
10/20/2025 SRobinson- Order No: 733273
Customer PO No: SR1467180
Customer: Midmark No Charge
Service Request NO: 1467180
Ship To Name: VA Medical Center
Ship To Address: 3506 W Tyvola Rd
Ship To City/State: Charlotte, NC 28208-7201
Waybill (Tracking #): 1ZE444250375319998
Carrier: UPS-Parcel-Ground
The following items have shipped from Midmark Corporation on: 20-OCT-2025
LINE NO: 1.1 QTY: 1 ITEM: 002-10049-02 SERIAL #: DESCRIPTION: KIT, HAND CONTROL ASS'Y, SCALE, WIRELESS
10/17/2025jsells
Hello EMSAR,
Please reach out to the customer to reschedule once the added part arrives. Thanks!
10/16/2025 LHill-rec'd email from Amber-We will try to make that date work as best as we can. Wednesday are typically better because they have admin time in the afternoons. See logged email.
10/16/2025 LHill-sent email to Midmark-Hi Midmark,
We are working with Amber Cummings (copied on this email) to schedule SR 1467180 for the repair of their 626 chairs.
However, the site also has a an exam table that was identified during install as the zero button sticking on the hand controller and are wanting to know if they will be receiving a new hand controller for that table. They are having issues with weight being off due to the button sticking
Could you please advise on how we should proceed with assessing or servicing this unit?
Thank you for your help!
see logged email.
10/16/2025 LHill-sent email to Amber-22nd is no longer available. will the 23rd work?
10/16/2025 LHill-rec'd email from Amber-The 22 Oct will work best for us.
10/15/2025 LHill-rec'd email from Amber-I have sent an email to nurse managers to figure out what days will work best for them.
10/15/2025 LHill-sent email to Amber-Correction. Tech should be able to complete all in one day.
10/15/2025 LHill-sent email to Amber-Good morning Amber,
We can schedule a tech for 2 days at your location. What dates work better for you? 10/22, 10/23, or 10/24?
10/15/2025 LHill-rec'd email from Matt Bateman-I am talking to Todd Fogiel now. We are going to reassign these to Todd Fogiel. Todd said he should be able to finish this in one day. @Laura Hill please schedule WO-1307582 and the child WO’s for 10/22, 10/23 or 10/24. Which ever dates work best for the customer. We can schedule Todd for two days if that works best for the customer.
See logged email.
10/14/2025 LHill-rec'd email from Melissa-Ali sent email to Midmark.Would we be able to send two techs for this service due to the number of chairs on the SRA, to try and complete in one day?
10/14 MOwens Russell Evans replied back to the email and said that Amber Cummins is the POC for this location to schedule the repair visit. Amber replied back that she has the parts that Midmark sent. Replied back asking Amber what days work the best to schedule the repair visit. Will probably need a full day at least.
10/13 MOwens Sent another email to Stanley/Russell about scheduling the repair visit.
Senta an email to Midmark letting them know I can't make contact with Stanley White to schedule the service visit.
10/8 MOwens Sent another email to Stanley.
10/07/2025 SRobinson- Due date updated to match tracking. Arrival 10/08. 1ZE444250374034369
10/6 MOwens Sent a FU email to Stanley to request a reply to schedule the repair visit.
10/3 MOwens Tired to call Stanley White but could not leave a vm. will send an email.
10/02/2025 SRobinson- Called Stanley White, 1(704) 638-9000. Asked for Stanley White, operator said everyone is gone for the day. Sending email to stanley.white@va.gov with WO# and advising a coordinator will reach out to schedule.
| Name | Type | Status | Qty | Amount | Date |
|---|---|---|---|---|---|
| WL-02982381 | Labor | Open | 0.75 | $82.50 | Oct 23, 9:03 PM |
| WL-02982382 | Labor | Open | 2 | $0.00 | Oct 23, 9:03 PM |
| WL-02982383 | Travel | Open | 100 | $110.00 | Oct 23, 9:03 PM |
| WL-02990045 | Travel | Open | 100 | $110.00 | Oct 30, 2:34 PM |
| WL-02990049 | Labor | Open | 2 | $0.00 | Oct 30, 2:37 PM |
| WL-02990050 | Labor | Open | 1 | $110.00 | Oct 30, 2:37 PM |