Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01307588 ↗ ServiceMax

A-MED Ambulance Service • Preventive Maintenance • PSM

📍 A-MED Ambulance Service - Gretna — 1800 Monroe St, Gretna LA, 70053

Oct 2, 2025 → Jan 6, 2026

✅ Completed
PSM
SLA Clock
Last business day of October 2025 · Target: Oct 31, 2025
✗ SLA Missed (41 biz days late)
Active: 62 biz days
🕐 Clock stopped: Invoiced (Jan 6, 2026)
▶ Clock Running
Status: Created
Oct 2 → Oct 2, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Oct 2 → Oct 9, 2025
5 business days (counted)
Running total: 5 of ? biz days used
33d
▶ Clock Running
Status: Assigned
Oct 9 → Dec 1, 2025
33 business days (counted)
Running total: 38 of ? biz days used
12d
▶ Clock Running
Status: Scheduled
Dec 1 → Dec 17, 2025
12 business days (counted)
Running total: 50 of ? biz days used
▶ Clock Running
Status: 04-Scheduled
Dec 17 → Dec 22, 2025
3 business days (counted)
Running total: 53 of ? biz days used
▶ Clock Running
Status: Tech On Site
Dec 22 → Dec 23, 2025
1 business day (counted)
Running total: 54 of ? biz days used
▶ Clock Running
Status: 04-Scheduled
Dec 23 → Dec 23, 2025
0 business days (counted)
Running total: 54 of ? biz days used
▶ Clock Running
Status: Tech On Site
Dec 23 → Dec 24, 2025
1 business day (counted)
Running total: 55 of ? biz days used
▶ Clock Running
Status: 04-Scheduled
Dec 24 → Dec 24, 2025
0 business days (counted)
Running total: 55 of ? biz days used
▶ Clock Running
Status: Tech On Site
Dec 24 → Dec 24, 2025
0 business days (counted)
Running total: 55 of ? biz days used
▶ Clock Running
Status: 04-Scheduled
Dec 24 → Dec 26, 2025
1 business day (counted)
Running total: 56 of ? biz days used
6d
▶ Clock Running
Status: Scheduled
Dec 26 → Jan 6, 2026
6 business days (counted)
Running total: 62 of ? biz days used
▶ Clock Running
Status: 04-Scheduled
Jan 6 → Jan 6, 2026
0 business days (counted)
Running total: 62 of ? biz days used
Created: Oct 2, 2025 Invoiced: Jan 6, 2026
Show SLA Clock Detail (13 periods)
Period Status Clock Biz Days Running Total
Oct 2 → Oct 2 Created ▶ Running 0 0
Oct 2 → Oct 9 Ready for Scheduling ▶ Running 5 5
Oct 9 → Dec 1 Assigned ▶ Running 33 38
Dec 1 → Dec 17 Scheduled ▶ Running 12 50
Dec 17 → Dec 22 04-Scheduled ▶ Running 3 53
Dec 22 → Dec 23 Tech On Site ▶ Running 1 54
Dec 23 → Dec 23 04-Scheduled ▶ Running 0 54
Dec 23 → Dec 24 Tech On Site ▶ Running 1 55
Dec 24 → Dec 24 04-Scheduled ▶ Running 0 55
Dec 24 → Dec 24 Tech On Site ▶ Running 0 55
Dec 24 → Dec 26 04-Scheduled ▶ Running 1 56
Dec 26 → Jan 6 Scheduled ▶ Running 6 62
Jan 6 → Jan 6 04-Scheduled ▶ Running 0 62
Dispatch 0.0d
Coordinators 57.2d
Field Work 4.2d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
57.2 days
Over SLA
Field Work
4.2 days
Over SLA
Billing
0.0 days
Created: Oct 2, 2025 Due: Dec 31, 2025 Completed: Jan 6, 2026 (5 days late)
📅
62.3 days Total Age
⏱️
34.0d in Assigned Longest Stage
🔄
21 transitions Status Changes
⚠️
52.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
47 lines Work Details
🚩
6 visits On-Site Trips
👤
Self-Scheduled Scheduling
🚨
6 On-Site Visits
6 on-site visits — critical red flag: repeated failure to resolve
👤 Self-scheduled by Jason Cunningham — scheduling delays attributed to technician, not coordinators
Visit 1 Dec 16, 2025
Visit 2 Dec 22, 2025
Visit 3 Dec 23, 2025
Visit 4 Dec 24, 2025
Visit 5 Jan 5, 2026
Visit 6 Jan 6, 2026

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00532284
eBiotrack - Automated New Inspection Created
Closed
Inspection: Semi-Annual Equipment PM 24 pcs https://www.ebiotrack.com/inspection.php?iid=30466
Priority
Standard
Origin
Email
Reason
New Case
Contact
Carolyn Chisholm
Owner
Jessica Sells
Created
Oct 2, 2025
Work Orders from this Case (1)
WO-01307588 (current) Invoiced
Preventive Maintenance • Jason Cunningham
Created: Oct 2, 2025 • Closed: Jan 6, 2026
Completed with significant delays
Invoiced • 153 days old
🚨
Primary Delay 34.0 days stuck in "Assigned"
⏱️
Total Delay 52.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
5.3d / 1.0d SLA
Assigned
34.0d / 0.5d SLA
Scheduled
17.9d / 2.0d SLA
04-Scheduled
8.1d
Tech On Site
4.2d / 1.0d SLA
Closed
2.4d / 1.0d SLA
Billing Review
0.0d / 2.0d SLA
L2 Review
21.0d
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1/8 KWeiss,

1/7/26 DPatton - L2 Review for parts/pic review on repair of Power X1

12/26/25 AJinerson - Call logged on WO-01307588. Called and spoke with Carolyn and confirmed scheduling tech return visit for Monday, 1/5 and Tuesday 1/6 (to use as needed) to complete remaining PM services and any repairs that are coming in. 

Tech requested 2-3 repairs that parts are needed .We will add any repairs to this visit as long as parts are all delivered in timely manner. 

These are the dates that work best for them per their unit availability. 

POC onsite- Carolyn Chisholm 

Arrival instructions: None. 


12/9/25 AJinerson - Called Carolyn and let her know we need to reschedule PM service visit to 12/22 - 12/24 (due to urgent repairs coming in that tech needs to cover). 

Arrival time between 9am-11am.

Carolyn confirmed rescheduling service to 12/22-12/24 as long as these are all done before 12/25. **Please DO NOT RESCHEDULE AGAIN** 

POC onsite: Carolyn Chisholm 


12/1/25 AJinerson - Sent email to POC Carolyn w/ list of EMS equipment per EBT link on WO.


12/1/25 AJinerson - Called and spoke with Carolyn to confirm scheduling tech visit for PM Service on Monday, 12/15 - Weds. 12/17 (tech will need 2-3 days onsite to complete). 

Arrival time between 9am-11am. 

POC onsite: Carolyn Chisholm 

Please sent email to Carolyn of our current list of equipment for her to review. Carolyn would like to add WO-01317437 to same service if parts arrive in time.

🔧 Work Performed
Ferno Washington Inc - Power X1 Serial #: 19F-004600 - Asset ID: 13232792 Ferno Washington Inc - Power X1 Serial #: 20F-006304 - Asset ID: 13232772 Ferno Washington Inc - Power X1 Serial #: 19F-005066 - Asset ID: 13232767 Ferno Washington Inc - Power X1 Serial #: 20F-006392 - Asset ID: 13329728 Ferno Washington Inc - Power X1 Serial #: 20S-020131 - Asset ID: 13329726 Ferno Washington Inc - Power X1 Serial #: 19F-004601 - Asset ID: 13232764 Ferno Washington Inc - Power X1 Serial #: 19F-004602 - Asset ID: 13232810 Ferno Washington Inc - Power X1 Serial #: 19F-004603 - Asset ID: 13232771 Ferno Washington Inc - iNX Serial #: 215024132 - Asset ID: 13329729 Ferno Washington Inc - Power X1 Serial #: 20F-006305 - Asset ID: 13232799 Ferno Washington Inc - Power X1 Serial #: 20F-006307 - Asset ID: 13232763 Ferno Washington Inc - Power X1 Serial #: 20F-006306 - Asset ID: 13232773 Ferno Washington Inc - Power X1 Serial #: 20F-006303 - Asset ID: 13232785 Stryker Medical - 6082 MX-Pro R3 Serial #: 060540373 - Asset ID: 13232790 Ferno Washington Inc - Model 35-X ProFlexx Serial #: 12N-221491 - Asset ID: 13232787 Ferno Washington Inc - Model 35-X ProFlexx Serial #: 08-069980 - Asset ID: 13232788 Stryker Medical - 6370 Series Rail Fastener (6370, 6371, 6377, 6378, 6391, 6393) Serial #: 150239885 - Asset ID: 13232774 Stryker Medical - 6370 Series Rail Fastener (6370, 6371, 6377, 6378, 6391, 6393) Serial #: 1909004300097 - Asset ID: 13232784 Stryker Medical - 6370 Series Rail Fastener (6370, 6371, 6377, 6378, 6391, 6393) Serial #: 2004004300074 - Asset ID: 13232791 Stryker Medical - 6370 Series Rail Fastener (6370, 6371, 6377, 6378, 6391, 6393) Serial #: 2003004300178 - Asset ID: 13232786 Ferno Washington Inc - Model 173 (Series) Serial #: 22N-469719 - Asset ID: 13232770 Ferno Washington Inc - iNLine (Series) Serial #: 49662 - Asset ID: 13232761 Stryker Medical - 6252 Stair-Pro Serial #: 081240149 - Asset ID: 13232766 Stryker Medical - 6370 Series Rail Fastener (6370, 6371, 6377, 6378, 6391, 6393) Serial #: 120541078 - Asset ID: 13232762 Ferno Washington Inc - Model 173 (Series) Serial #: 23C-195467 - Asset ID: 13329724 Stryker Medical - 6250 Stair-Pro Serial #: 090240699 - Asset ID: 13329723 Ferno Washington Inc - Model 173 (Series) Serial #: 24C-205365 - Asset ID: 13329725 Ferno Washington Inc - Model 173 (Series) Serial #: 24C-206714 - Asset ID: 13232768 Stryker Medical - 6370 Series Rail Fastener (6370, 6371, 6377, 6378, 6391, 6393) Serial #: 24C-206701 - Asset ID: 13232769 Stryker Medical - 6370 Series Rail Fastener (6370, 6371, 6377, 6378, 6391, 6393) Serial #: 1809004300008 - Asset ID: 13329727
🔍 Technician Findings
Located all pieces of equipment that required PM\'s to be performed on.
⚠️ Problem Description
Inspection: Semi-Annual Equipment PM 24 pcs https://www.ebiotrack.com/inspection.php?iid=30466

Timeline

📞
Case Linked Oct 2, 1:01 AM
Case Number: 00532284
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Oct 2, 5:43 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⚠️ 5.8 business days
👷
▶
2 Technician Assigned Oct 9, 9:39 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Rhea Berry
From: Ready for Scheduling
To: Assigned
Duration in Previous: 6d 15h
🚨 34.0 business days
🗓️
▶
2 Status: Scheduled Dec 1, 1:12 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2025-12-15T15:00:00.000+0000
⚠️ 7.0 business days
📅
Dispatch Scheduled by Abby Jinerson Dec 9, 5:07 PM
Scheduled For: 2025-12-22T15:00:00.000+0000
⚠️ 5.9 business days
⏱️
▶
2 2x Labor Added Dec 16, 8:38 PM
2x Labor Added → Status: 04-Scheduled
📋
Status: 04-Scheduled by Ben Saur
From: Scheduled
To: 04-Scheduled
Duration in Previous: 15d 7h
⏳ 4.4 business days
🔧
Status: Tech On Site by Jason Cunningham Dec 22, 10:44 AM
From: 04-Scheduled
To: Tech On Site
Duration in Previous: 5d 14h
⏱️
▶
2 10x Labor Added Dec 22, 8:15 PM
10x Labor Added → Status: 04-Scheduled
📋
Status: 04-Scheduled by Ben Saur
From: Tech On Site
To: 04-Scheduled
Duration in Previous: 9h 31m
🔧
Status: Tech On Site by Jason Cunningham Dec 23, 2:28 PM
From: 04-Scheduled
To: Tech On Site
Duration in Previous: 18h 11m
🚗
▶
2 13x Travel Added Dec 23, 10:55 PM
13x Travel Added → Status: 04-Scheduled
📋
Status: 04-Scheduled by Ben Saur
From: Tech On Site
To: 04-Scheduled
Duration in Previous: 8h 27m
🔧
Status: Tech On Site by Jason Cunningham Dec 24, 10:54 AM
From: 04-Scheduled
To: Tech On Site
Duration in Previous: 11h 58m
🚗
▶
2 10x Travel Added Dec 24, 6:28 PM
10x Travel Added → Status: 04-Scheduled
📋
Status: 04-Scheduled by Ben Saur
From: Tech On Site
To: 04-Scheduled
Duration in Previous: 7h 34m
⏳ 1.7 business days
🗓️
▶
2 Status: Scheduled Dec 26, 11:54 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2026-01-05T14:00:00.000+0000
⚠️ 6.0 business days
⏱️
▶
2 7x Labor Added Jan 5, 7:48 PM
7x Labor Added → Status: 04-Scheduled
📋
Status: 04-Scheduled by Ben Saur
From: Scheduled
To: 04-Scheduled
Duration in Previous: 10d 7h
🔧
Status: Tech On Site by Jason Cunningham Jan 6, 1:40 PM
From: 04-Scheduled
To: Tech On Site
Duration in Previous: 17h 51m
⏱️
▶
2 5x Labor Added Jan 6, 9:39 PM
5x Labor Added → Status: Closed
🏁
Status: Closed by Ben Saur
From: Tech On Site
To: Closed
Duration in Previous: 7h 59m
💵
▶
2 Status: Billing Review Jan 7, 6:54 PM
Status: Billing Review → Status: L2 Review
👀
Status: L2 Review by Diane Patton
From: Billing Review
To: L2 Review
Duration in Previous: 1m
🚨 21.6 business days
🏁
▶
2 Status: Closed Feb 6, 3:32 PM
Status: Closed → Status: Ready to Bill
📄
Status: Ready to Bill by Diane Patton
From: Closed
To: Ready to Bill
Duration in Previous: 3m
🏁
Status: Closed by Joseph Whalen Feb 6, 3:40 PM
From: Ready to Bill
To: Closed
Duration in Previous: 4m
⏳ 2.0 business days
📄
▶
2 Status: Ready to Bill Feb 9, 2:33 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⚠️ 7.0 business days
🧾
Invoice Created Feb 18, 4:00 PM
Invoice Number: SM-253456

Bottlenecks

Ready for Scheduling
Duration: 5.3 business days (threshold: 1.0 business days)
Exceeded by 4.3 business days
Assigned
Duration: 34.0 business days (threshold: 4.0 business hours)
Exceeded by 33.5 business days
Scheduled
Duration: 11.9 business days (threshold: 2.0 business days)
Exceeded by 9.9 business days
Tech On Site
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.3 business hours
Tech On Site
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 0.5 business hours
Scheduled
Duration: 6.0 business days (threshold: 2.0 business days)
Exceeded by 4.0 business days
Closed
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.3 business hours

🔗 Related Artifacts

📞
Case 00532284
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Jason Cunningham
Scheduled
Jan 5, 9:00 AM
Created
Oct 2, 5:43 PM
Invoice #
SM-253456

Work Details (47)

Name Type Status Qty Amount Date
WL-03040014 Labor Open 1 $0.00 Dec 16, 8:38 PM
WL-03040015 Labor Open 1 $0.00 Dec 16, 8:38 PM
WL-03045751 Labor Open 1 $0.00 Dec 22, 8:15 PM
WL-03045752 Labor Open 0.5 $0.00 Dec 22, 8:15 PM
WL-03045753 Labor Open 1 $0.00 Dec 22, 8:15 PM
WL-03045749 Labor Open 1.75 $0.00 Dec 22, 8:15 PM
WL-03045755 Labor Open 1 $0.00 Dec 22, 8:15 PM
WL-03045756 Labor Open 1 $0.00 Dec 22, 8:15 PM
WL-03045757 Labor Open 0.5 $0.00 Dec 22, 8:15 PM
WL-03045758 Labor Open 1 $0.00 Dec 22, 8:15 PM
WL-03045754 Labor Open 0.5 $0.00 Dec 22, 8:15 PM
WL-03045750 Travel Open 56 $0.00 Dec 22, 8:15 PM
WL-03047049 Travel Open 56 $0.00 Dec 23, 10:55 PM
WL-03047043 Labor Open 0.75 $0.00 Dec 23, 10:55 PM
WL-03047037 Labor Open 0.5 $0.00 Dec 23, 10:55 PM
WL-03047038 Labor Open 1 $0.00 Dec 23, 10:55 PM
WL-03047039 Labor Open 1 $0.00 Dec 23, 10:55 PM
WL-03047040 Labor Open 0.5 $0.00 Dec 23, 10:55 PM
WL-03047041 Labor Open 1 $0.00 Dec 23, 10:55 PM
WL-03047042 Labor Open 1 $0.00 Dec 23, 10:55 PM
WL-03047044 Labor Open 0.25 $0.00 Dec 23, 10:55 PM
WL-03047045 Labor Open 0.5 $0.00 Dec 23, 10:55 PM
WL-03047046 Labor Open 0.25 $0.00 Dec 23, 10:55 PM
WL-03047047 Travel Open 7 $0.00 Dec 23, 10:55 PM
WL-03047048 Labor Open 1.5 $0.00 Dec 23, 10:55 PM
WL-03047561 Travel Open 56 $0.00 Dec 24, 6:28 PM
WL-03047553 Labor Open 0.5 $0.00 Dec 24, 6:28 PM
WL-03047554 Labor Open 1 $0.00 Dec 24, 6:28 PM
WL-03047555 Labor Open 1 $0.00 Dec 24, 6:28 PM
WL-03047556 Labor Open 0.5 $0.00 Dec 24, 6:28 PM
WL-03047557 Labor Open 0.5 $0.00 Dec 24, 6:28 PM
WL-03047558 Labor Open 0.5 $0.00 Dec 24, 6:28 PM
WL-03047559 Labor Open 0.5 $0.00 Dec 24, 6:28 PM
WL-03047560 Labor Open 1.25 $0.00 Dec 24, 6:28 PM
WL-03047562 Parts Open 1 $7.00 Dec 24, 6:28 PM
WL-03054222 Labor Open 1.5 $0.00 Jan 5, 7:48 PM
WL-03054221 Labor Open 1 $0.00 Jan 5, 7:48 PM
WL-03054223 Travel Open 56 $0.00 Jan 5, 7:48 PM
WL-03054224 Labor Open 0.5 $0.00 Jan 5, 7:48 PM
WL-03054225 Labor Open 1 $0.00 Jan 5, 7:48 PM
WL-03054226 Labor Open 1.5 $0.00 Jan 5, 7:48 PM
WL-03054227 Travel Open 56 $0.00 Jan 5, 7:48 PM
WL-03055693 Labor Open 1 $0.00 Jan 6, 9:39 PM
WL-03055694 Labor Open 0.25694444444444 $0.00 Jan 6, 9:39 PM
WL-03055695 Travel Open 7 $0.00 Jan 6, 9:39 PM
WL-03055696 Labor Open 1.5 $0.00 Jan 6, 9:39 PM
WL-03055697 Travel Open 56 $0.00 Jan 6, 9:39 PM

Details