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WO-01307603 ↗ ServiceMax

NEWBURY VOLUNTEER FIRE DEPARTMENT • Repair • P7

📍 Newbury Volunteer Fire Department — 11111 Kinsman Rd, Newbury OH, 44065

Oct 3, 2025 → Nov 12, 2025

✅ Completed
P7
SLA Clock
7 business days from creation · Target: Oct 15, 2025
✗ SLA Missed (4 biz days late)
Active: 11 biz days
Paused: 16 biz days
Budget: 7 biz days
🕐 Clock stopped: Completed (Nov 13, 2025)
SLA Target
▶ Clock Running
Status: Created
Oct 3 → Oct 3, 2025
0 business days (counted)
Running total: 0 of 7 biz days used
▶ Clock Running
Status: L2 Screening
Oct 3 → Oct 3, 2025
0 business days (counted)
Running total: 0 of 7 biz days used
⏸16d
⏸ Clock Paused
Status: Awaiting Parts
Oct 3 → Oct 28, 2025
16 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Oct 28 → Oct 28, 2025
0 business days (counted)
Running total: 0 of 7 biz days used
5d
▶ Clock Running
Status: Assigned
Oct 28 → Nov 4, 2025
5 business days (counted)
Running total: 5 of 7 biz days used
5d
▶ Clock Running
Status: Scheduled
Nov 4 → Nov 12, 2025
5 business days (counted)
Running total: 10 of 7 biz days used
▶ Clock Running
Status: Tech On Site
Nov 12 → Nov 13, 2025
1 business day (counted)
Running total: 11 of 7 biz days used
Created: Oct 3, 2025 Completed: Nov 13, 2025
Business Days Used 11 / 7
0 7d budget +4d over
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Oct 3 → Oct 3 Created ▶ Running 0 0 / 7
Oct 3 → Oct 3 L2 Screening ▶ Running 0 0 / 7
Oct 3 → Oct 28 Awaiting Parts ⏸ Paused 16 —
Oct 28 → Oct 28 Ready for Scheduling ▶ Running 0 0 / 7
Oct 28 → Nov 4 Assigned ▶ Running 5 5 / 7
Nov 4 → Nov 12 Scheduled ▶ Running 5 10 / 7
Nov 12 → Nov 13 Tech On Site ▶ Running 1 11 / 7
Dispatch 0.2d
Material Management 17.0d
Coordinators 11.0d
Field Work 1.0d
Billing 0.0d
✗ SLA Missed
Dispatch
0.2 days
Material Management
17.0 days
Over SLA
Coordinators
11.0 days
Over SLA
Field Work
1.0 days
Over SLA
Billing
0.0 days
Created: Oct 3, 2025 Due: Nov 5, 2025 Completed: Nov 13, 2025 (7 days late)
📅
27.1 days Total Age
⏱️
17.0d in Awaiting Parts Longest Stage
🔄
10 transitions Status Changes
⚠️
23.5d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00531334
eBiotrack - New Work Order Request - Inspection Repair
Closed
Q-00030387 Newbury Volunteer Fire Department Site: Newbury Volunteer Fire Department Customer: NEWBURY VOLUNTEER FIRE DEPARTMENT Customer #: 2862992 11111 Kinsman Rd Newbury, OH 44065 Inspection #: 29808 Asset ID: 13176995 Serial #: 041039448 Model: Stryker Medical - 6252 Stair-Pro Notes: Disinfect and cleaned stair chair, restraints, and accessories. All fasteners are secure. All welds and assemblies are free from deflection or cracks. All articulating and telescopic assemblies pivot and lock in all positions. Track frame, mechanism and springs are intact and operational. Belts are free from high wear or fraying. Cycle tested chair in all positions, product fully operational. Reviewed inspection results with customer, and returned product to service. Out of range. Follow-up required. Parts Needed- Emsar to follow up with quote for needed replacement part. Parts needed for repair 4ea Clips 6250-001-165 8 Rivets 0025-120-000
Priority
Standard
Origin
Email
Reason
New Case
Contact
Jeremy Sustar
Owner
Kimberly Hardison
Created
Sep 29, 2025
Work Orders from this Case (1)
WO-01307603 (current) Invoiced
Repair • Dustin Antolin
Created: Oct 3, 2025 • Closed: Nov 12, 2025
Completed with significant delays
Invoiced • 152 days old
🚨
Primary Delay 17.0 days stuck in "Awaiting Parts"
⏱️
Total Delay 23.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
L2 Screening
0.2d / 1.0d SLA
Awaiting Parts
17.0d / 3.0d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
5.4d / 0.5d SLA
Scheduled
5.5d / 2.0d SLA
Tech On Site
1.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/4/2025 CRamen spoke with Jeremy and he requested next week Wednesday 11/12/2025 with tech arrival between 8-10am. Call logged on WO-01307747


11/4/2025 CRamen parts delivered Thursday


10/29/25 RCook- Updated due date based on parts for WO-01307603 and WO-01307747. Parts are picked and should ship out today.


10/28/2025 CRamen left a vm for Jeremy that parts are going to ship to Dustin and as soon as we get an eta on parts delivery we will call to schedule. Call logged on WO-01307603. WO-01307602/7603/7747 to be scheduled together. Requested due date to be extended.

🔧 Work Performed
Folding clips replaced.
🔍 Technician Findings
Folding clips worn and cracked.
⚠️ Problem Description
Q-00030387 Newbury Volunteer Fire Department Site: Newbury Volunteer Fire Department Customer: NEWBURY VOLUNTEER FIRE DEPARTMENT Customer #: 2862992 11111 Kinsman Rd Newbury, OH 44065 Inspection #: 29808 Asset ID: 13176995 Serial #: 041039448 Model: Stryker Medical - 6252 Stair-Pro Notes: Disinfect and cleaned stair chair, restraints, and accessories. All fasteners are secure. All welds and assemblies are free from deflection or cracks. All articulating and telescopic assemblies pivot and lock in all positions. Track frame, mechanism and springs are intact and operational. Belts are free from high wear or fraying. Cycle tested chair in all positions, product fully operational. Reviewed inspection results with customer, and returned product to service. Out of range. Follow-up required. Parts Needed- Emsar to follow up with quote for needed replacement part. Parts needed for repair 4ea Clips 6250-001-165 8 Rivets 0025-120-000 https://www.ebiotrack.com/workorder.php?wo=68697
📄 Description
Stryker 6252 Stair-PRO stair chair

Timeline

📞
Case Linked Sep 29, 5:21 PM
Case Number: 00531334
Subject: eBiotrack - New Work Order Request - Inspection Repair
Status: Closed
⏳ 4.8 business days
📋
▶
2 Work Order Created Oct 3, 8:07 AM
Work Order Created → Status: L2 Screening
🔍
Status: L2 Screening by Kimberly Hardison
From: Entered
To: L2 Screening
Duration in Previous: 0m
📦
▶
2 Parts Requested Oct 3, 9:52 AM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Keith Weiss
From: L2 Screening
To: Awaiting Parts
Duration in Previous: 1h 44m
🚨 17.0 business days
📅
Status: Ready for Scheduling by Amy Greene Oct 28, 4:02 PM
From: Awaiting Parts
To: Ready for Scheduling
Duration in Previous: 25d 6h
👷
▶
2 Technician Assigned Oct 28, 4:36 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 33m
🔩
3x Parts Added Oct 29, 4:01 PM
Type: Parts, Expenses
Status: Open
Qty: 2, 5, 1
⏳ 5.0 business days
🗓️
▶
2 Status: Scheduled Nov 4, 2:51 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2025-11-12T14:00:00.000+0000
⚠️ 6.0 business days
📅
Dispatch Scheduled by Dustin Antolin Nov 12, 10:22 AM
Scheduled For: 2025-11-12T15:30:00.000+0000, 2025-11-12T17:00:00.000+0000, 2025-11-12T14:00:00.000+0000
🔧
Status: Tech On Site by Dustin Antolin Nov 12, 11:15 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 7d 20h
⏱️
Labor Added Nov 12, 7:09 PM
Type: Labor
Status: Open
Qty: 0.33333333333333
✔️
Status: Completed by Dustin Antolin Nov 12, 7:33 PM
From: Tech On Site
To: Completed
Duration in Previous: 8h 17m
🏁
Status: Closed by Dustin Antolin Nov 12, 7:39 PM
From: Completed
To: Closed
Duration in Previous: 6m
⏳ 2.5 business days
📄
▶
2 Status: Ready to Bill Nov 14, 4:08 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 0m
⏳ 3.0 business days
🧾
Invoice Created Nov 18, 3:50 PM
Invoice Number: SM-246719

Bottlenecks

Awaiting Parts
Duration: 17.0 business days (threshold: 3.0 business days)
Exceeded by 14.0 business days
Assigned
Duration: 5.4 business days (threshold: 4.0 business hours)
Exceeded by 4.9 business days
Scheduled
Duration: 5.5 business days (threshold: 2.0 business days)
Exceeded by 3.5 business days
Tech On Site
Duration: 1.0 business days (threshold: 1.0 business days)
Exceeded by 0.3 business hours
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00531334
Closed
📦
Parts Order 00082886
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P7
Type
Repair
Branch
ERLA - PROD
Technician
Dustin Antolin
Scheduled
Nov 12, 9:00 AM
Created
Oct 3, 8:07 AM
Invoice #
SM-246719

Work Details (4)

Name Type Status Qty Amount Date
WL-02988385 Parts Open 2 $31.46 Oct 29, 4:01 PM
WL-02988386 Parts Open 5 $16.65 Oct 29, 4:01 PM
WL-02988387 Expenses Open 1 $16.71 Oct 29, 4:01 PM
WL-03005365 Labor Open 0.33333333333333 $65.00 Nov 12, 7:09 PM

Details