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WO-01307607 ↗ ServiceMax

Coastal Family Health Center • Misc. Inspection • P5

📍 Coastal Family Health Center - Bay St. Louis for Adult and Pediatric Medical Pri — 109 Hospital Drive, Bay St. Louis MS, 39520

Oct 3, 2025 → Oct 31, 2025

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Oct 10, 2025
✗ SLA Missed (14 biz days late)
Active: 19 biz days
Budget: 5 biz days
🕐 Clock stopped: Tech Off Site (Oct 31, 2025)
SLA Target
▶ Clock Running
Status: Created
Oct 3 → Oct 3, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
1d
▶ Clock Running
Status: Ready for Scheduling
Oct 3 → Oct 6, 2025
1 business day (counted)
Running total: 1 of 5 biz days used
3d
▶ Clock Running
Status: Assigned
Oct 6 → Oct 9, 2025
3 business days (counted)
Running total: 4 of 5 biz days used
▶ Clock Running
Status: Entered
Oct 9 → Oct 9, 2025
0 business days (counted)
Running total: 4 of 5 biz days used
▶ Clock Running
Status: On Hold
Oct 9 → Oct 9, 2025
0 business days (counted)
Running total: 4 of 5 biz days used
8d
▶ Clock Running
Status: Assigned
Oct 9 → Oct 22, 2025
8 business days (counted)
Running total: 12 of 5 biz days used
7d
▶ Clock Running
Status: Scheduled
Oct 22 → Oct 31, 2025
7 business days (counted)
Running total: 19 of 5 biz days used
▶ Clock Running
Status: Tech On Site
Oct 31 → Oct 31, 2025
0 business days (counted)
Running total: 19 of 5 biz days used
Created: Oct 3, 2025 Tech Off Site: Oct 31, 2025
Business Days Used 19 / 5
0 5d budget +14d over
Show SLA Clock Detail (8 periods)
Period Status Clock Biz Days Running Total
Oct 3 → Oct 3 Created ▶ Running 0 0 / 5
Oct 3 → Oct 6 Ready for Scheduling ▶ Running 1 1 / 5
Oct 6 → Oct 9 Assigned ▶ Running 3 4 / 5
Oct 9 → Oct 9 Entered ▶ Running 0 4 / 5
Oct 9 → Oct 9 On Hold ▶ Running 0 4 / 5
Oct 9 → Oct 22 Assigned ▶ Running 8 12 / 5
Oct 22 → Oct 31 Scheduled ▶ Running 7 19 / 5
Oct 31 → Oct 31 Tech On Site ▶ Running 0 19 / 5
Dispatch 0.0d
Holding 1.0d (excluded)
Coordinators 21.9d
Field Work 0.5d
✗ SLA Missed
Dispatch
0.0 days
Holding (excluded from total)
1.0 days
Coordinators
21.9 days
Over SLA
Field Work
0.5 days
Created: Oct 3, 2025 Due: Oct 10, 2025 Completed: Oct 31, 2025 (20 days late)
📅
20.0 days Total Age
⏱️
8.4d in Assigned Longest Stage
🔄
9 transitions Status Changes
⚠️
19.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
12 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00532678
Closed
Inspection: New Miscellaneous Equipment Inspection Per Jeanna They have a new centrifuge needing tagged https://www.ebiotrack.com/inspection.php?iid=30492
Priority
Standard
Origin
Phone
Reason
New Case
Contact
Rodney Gresham
Owner
Leona Coonrod
Created
Oct 3, 2025
Work Orders from this Case (1)
WO-01307607 (current) Invoiced
Misc. Inspection • Jason Cunningham
Created: Oct 3, 2025 • Closed: Oct 31, 2025
Completed with significant delays
Invoiced • 152 days old
🚨
Primary Delay 8.4 days stuck in "Assigned"
⏱️
Total Delay 19.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
2.0d / 1.0d SLA
Assigned
12.2d / 0.5d SLA
On Hold
1.0d
Scheduled
7.7d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Tech Off Site
0.4d / 2.0d SLA
Closed
2.7d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/22/25 AJinerson - Email back to POC Laura confirming scheduling tech visit for Friday, 10/31 with eta between 8am-10am to ensure this is serviced before they close at 12PM on Friday, 10/31.

POC for site: Laura Maurice

Also asked Laura to provide any further arrival instructions for visit.


10/22/25 AJinerson - Email logged on WO-01300523. Received email back from POC Laura Maurice regarding - WO-01307607 - Stating 10/30 or 10/31 works fine for them but they close at 12PM on 10/31 for the fall festival.


10/21/25 AJinerson - Email logged on WO-01300523. Sent email to Rodney to schedule remaining Oct. Inspections offering week of Mon. 10/27 - 10/31.


Monday, 10/27:

1st stop with arrival time between 10:00 a.m. – 12:00 p.m. - Coastal Family Health Center - Biloxi Division Street Pharmacy - 1025-A Division Street Biloxi, MS 39530 - WO-01300597 - 5 PCS 

2nd stop with arrival between 12:00 p.m. – 1:00 p.m. - Coastal Family Health Center - Biloxi Pediatrics - 735 Division Street Biloxi, MS 39530 - WO-01307172 - 41 PCS

3rd stop if time allows - Coastal Family Health Center - Biloxi Main Clinic for Adult Medical Primary Care - 715-A Division Street Biloxi, MS 39530 - WO-01300523 - 157 PCS

 

Tuesday, 10/28

Arrival between 8:00 a.m. – 9:00 a.m. - Coastal Family Health Center - Biloxi Main Clinic for Adult Medical Primary Care - 715-A Division Street Biloxi, MS 39530 - WO-01300523 - 157 PCS

 

Wednesday, 10/29

Coastal Family Health - East Central High - 5500 Hurley Wade Road Moss Point, MS 39562 - WO-01305567 – 24 PC 

Coastal Family Health Center - Escatawpa Upper Elementary School - 4208 Jamestown RD Moss Point, MS 39563 - WO-01297158 - 14 PCS

Coastal Family Health Center - Magnolia ST School Health Clinic Services - 4630 Magnolia Dr. Moss Point, MS 39563 - WO-01297407 – 32 PCS

Coastal Family Health Center - Kreole Primary Elementary School - 6312 MLK Blvd. Moss Point, MS 39563 - WO-01297143 – 14 PCS

Coastal Family Health Center - Weems Dr. School Health Clinic Services - 4913 Weems Dr. Moss Point 39563 – School Health Moss Point, MS 39563 - WO-01297164 – 14 PCS

 

Thursday, 10/30 – Friday, 10/31

Coastal Family Health Center - Bay St. Louis for Adult and Pediatric Medical Pri - 109 Hospital Drive Bay St. Louis, MS 39520 - WO-01307607 – 1 PC, Centrifuge - Misc. Inspection.

Coastal Family Health Center - Lucedale Clinic - 11231C Old Highway 63 LUCEDALE, MS 39452 - WO-01298359 – 38 PCS

Coastal Family Health Center - Leakesville for Adult and Pediatric, Dental, OPT - 951 Main ST Leakesville, MS 39451 - WO-01310212 – Misc. Inspection

 

Need to schedule during same visit/same address:

Coastal Family Health Center - Administration Building - 10467 Corporate Drive Gulfport, MS 39503 - WO-01300938 – 8 PCS

Coastal Family Health Center - Mobile Unit #2 Corporate Building - 10467 Corporate Drive Gulfport, MS 39503 - WO-01307847 – 24 PCS 


10/21/25 AJinerson - Call logged on WO-01300523. 

Called number we have listed in system for Rodney #228-386-1145 to schedule remaining Oct. Inspections now that we have week that tech can travel (10/27 - 10/31). 

Rodney was driving at time of call and said it would be best to schedule via email, will follow up with email. 


10/9/25 RCook- Received email from Rodney Gresham on 10/7/25 asking to call him. Called and no answer. Could not leave message. Escalated to account manager due to contact issues. See logged calls and emails on WO-01307607


10/9/25 RCook- LM at 228-386-1112 to schedule. See logged call on WO-01307607


10/09/2025 LHill-sent email to Rodney Greshan to schedule. See logged email.


10/08/2025 LHill-sent email to Rodney Greshan to schedule. See logged email.


10/07/2025 LHill-sent email to Rodney Greshan to schedule. See logged email.


10/6/25 RCook- Emailed Rodney Gresham to schedule. See logged email.

🔧 Work Performed
10/31 Jason - Misc. Inspection Complete - Performed inspection on the new centrifuge, as requested. Device passed inspection. Added the device to the system and placed it into service.
🔍 Technician Findings
Located the device that needed to be added to the system in the lab area.
⚠️ Problem Description
Inspection: New Miscellaneous Equipment Inspection Per Jeanna They have a new centrifuge needing tagged https://www.ebiotrack.com/inspection.php?iid=30492

Timeline

📞
Case Linked Oct 3, 8:42 AM
Case Number: 00532678
Subject:
Status: Closed
📋
2 Work Order Created Oct 3, 8:49 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
2.0 business days
👷
2 Status: Assigned Oct 6, 1:57 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Rhea Berry
Technician: Jason Cunningham
4.0 business days
🆕
Status: Entered by Rhea Berry Oct 9, 8:41 AM
From: Assigned, Entered
To: Entered, On Hold
Duration in Previous: 2d 18h, 0m
👷
2 Technician Assigned Oct 9, 4:42 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Rhea Berry
From: On Hold
To: Assigned
Duration in Previous: 8h 0m
⚠️ 8.9 business days
📅
3 Dispatch Scheduled Oct 22, 2:06 PM
Dispatch Scheduled → Status: Scheduled → Dispatch Scheduled
🗓️
Status: Scheduled by Abby Jinerson
From: Assigned
To: Scheduled
Duration in Previous: 12d 21h
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2025-10-31T14:00:00.000+0000, 2025-10-31T13:30:00.000+0000
2.0 business days
💵
2x Expenses Added Oct 23, 4:42 PM
Type: Expenses
Status: Open
Qty: 1
⚠️ 6.9 business days
🔧
Status: Tech On Site by Jason Cunningham Oct 31, 10:07 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 8d 20h
🚗
Status: Tech Off Site by Jason Cunningham Oct 31, 10:37 AM
From: Tech On Site
To: Tech Off Site
Duration in Previous: 29m
⏱️
2 10x Labor Added Oct 31, 2:08 PM
10x Labor Added → Status: Completed
✔️
Status: Completed by Jason Cunningham
From: Tech Off Site, Completed
To: Completed, Closed
Duration in Previous: 3h 31m, 0m
3.0 business days
📄
Status: Ready to Bill by Diane Patton Nov 4, 10:12 AM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 3d 21h, 0m
3.0 business days
🧾
Invoice Created Nov 6, 12:42 PM
Invoice Number: SM-245549

Bottlenecks

Ready for Scheduling
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Assigned
Duration: 3.8 business days (threshold: 4.0 business hours)
Exceeded by 3.3 business days
Assigned
Duration: 8.4 business days (threshold: 4.0 business hours)
Exceeded by 7.9 business days
Scheduled
Duration: 7.7 business days (threshold: 2.0 business days)
Exceeded by 5.7 business days
Closed
Duration: 2.7 business days (threshold: 1.0 business days)
Exceeded by 1.7 business days

🔗 Related Artifacts

📞
Case 00532678
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Misc. Inspection
Branch
Edge
Technician
Jason Cunningham
Scheduled
Oct 31, 9:30 AM
Created
Oct 3, 8:49 AM
Invoice #
SM-245549

Work Details (12)

Name Type Status Qty Amount Date
WL-02981875 Expenses Open 1 $0.00 Oct 23, 4:42 PM
WL-02981876 Expenses Open 1 $0.00 Oct 23, 4:42 PM
WL-02991815 Labor Open 1 $0.00 Oct 31, 2:08 PM
WL-02991816 Labor Open 0.5 $74.50 Oct 31, 2:08 PM
WL-02991817 Labor Open 2.5 $372.50 Oct 31, 2:08 PM
WL-02991818 Travel Open 29 - Oct 31, 2:08 PM
WL-02991819 Travel Open 112 - Oct 31, 2:08 PM
WL-02991820 Expenses Open 1 $0.00 Oct 31, 2:08 PM
WL-02991821 Expenses Open 1 $0.00 Oct 31, 2:08 PM
WL-02991822 Expenses Open 1 $0.00 Oct 31, 2:08 PM
WL-02991823 Expenses Open 1 $0.00 Oct 31, 2:08 PM
WL-02991824 Expenses Open 1 $0.00 Oct 31, 2:08 PM

Details