1/15 MOwens Recevied rely back from Brandon Murray the center POC. He said that next Wed. 1/21 in the morning works for the inspection visit. Eta will be around 10am.
1/9 MOwens Called to speak to Cierra Merriweather. Left a vm for her to call back to schedule the inspection visit for afternoon of 1/14
12/30 MOwens Called to speak to Caroline Gillespie but she is on PTO until 1/5. Sent email to Cierra who is the POC for this location.
12/29 MOwens Sent email to Caroline Gillispie who scheduled last years visit.
12/5 MOwens sent email to Cassandra about scheduling during the week of 12/15
11/25 MOwens Called and left a vm for Cassandra Sims about scheduling the inspection visit.
🔧Work Performed
1/21/26- EColon- Arrived onsite, checked in with POC. Completed inspection on 62 units, failed 1 and archived 9. Inspection complete
🔍Technician Findings
Annual Inspection
⚠️Problem Description
Annual Equipment Electrical Safety Test And Calibration Service
48 Pcs
https://www.ebiotrack.com/inspection.php?iid=30489
📧
Email:RE: Centerwell - University City Charlotte NC Annual Tagged Equipment Imspection
Completed Jan 15, 2026
From: mowens@emsar.com
To: BMurray7@centerwell.com, CGillespie4@centerwell.com
Eric Colon will arrive around 10am to complete the inspection.
Thanks
Melissa
From: Brandon Murray <BMurray7@centerwell.com>
Sent: Thursday, January 15, 2026 2:18 PM
To: Melissa Owens <mowens@emsar.com>; Caroline Gillespie <CGillespie4@centerwell.com>
Subject: Re: Centerwell - University City Charlotte NC Annual Tagged Equipment Imspection
Hi
Yes next Wed morning will work for us.
📋
Outbound to +17046187716
Completed Jan 9, 2026
Called to speak to Cierra Merriweather. Left a vm for her to call back to schedule the inspection visit for afternoon of 1/14
📧
Email:Centerwell - University City Annual Tagged Equipment Inspection
Completed Dec 30, 2025
From: mowens@emsar.com
To: cmerriweather2@centerwell.com
Cierra
It is time to complete the annual inspection on the tagged medical equipment at this location. Please let me know what day next week works to schedule the visit.
Thanks
Melissa Owens
Account Service Coordinator
East District
mowens@emsar.com <mailto:mowens@emsar.com>
www.emsar.com <http://www.emsar.com/>
803-791-1259
<https://www.facebook.com/emsarinc> <http://twitter.com/emsarinc> <htt
📋
Outbound to +19809992964
Completed Dec 30, 2025
Called to speak to Caroline Gillespie but she is on PTO until 1/5.
📧
Email:Centerwell - University City Charlotte NC Annual Tagged Equipment Imspection
Completed Dec 29, 2025
From: mowens@emsar.com
To: cgillespie4@centerwell.com
Caroline
It is time again to schedule the annual inspection on the tagged medical equipment. Can we schedule for a day next week?
Thanks
Melissa Owens
Account Service Coordinator
East District
mowens@emsar.com <mailto:mowens@emsar.com>
www.emsar.com <http://www.emsar.com/>
803-791-1259
<https://www.facebook.com/emsarinc> <http://twitter.com/emsarinc> <http://www.linkedin.com/company/emsar---equip
📧
Email:Centerwell - University City Annual Tagged Equipment Inspection
Completed Dec 5, 2025
From: mowens@emsar.com
To: cassandra.sims@oakstreethealth.com
Cassandra
It is time again this month to complete the annual inspection on the tagged medical equipment at this location in Charlotte. I have openings during the week of Dec 15th available. Please let me know which day works for you.
Thanks
Melissa Owens
Account Service Coordinator
East District
mowens@emsar.com <mailto:mowens@emsar.com>
www.emsar.com <http://www.emsar.com/>
803-791-1259
<ht
📋
Outbound to +17322077127
Completed Nov 25, 2025
Called and left a vm for Cassandra Sims about scheduling the inspection visit.
📅
WO-01307622 - Inspection - Charlotte - Centerwell - University City
Jan 21, 2026 10:00am – 1:00pm
Work Order: WO-01307622
Account: CenterWell (Humana)
Customer Case Number:
Location: Centerwell - University City
Address: 8727 JW Clay Blvd, Charlotte, NC 28262
Manufacturer:
Model #:
Serial #:
Contact Name: Cassandra Sims
Contact Phone: 7322077127
Contact Email: cassandra.sims@oakstreethealth.
Timeline
📞
Case Linked Oct 3, 7:00 AM
Case Number:00532663
Subject:eBiotrack - Automated New Inspection Created
Status:Closed
📋
▶
2
Work Order Created Oct 3, 9:49 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From:Entered
To:Ready for Scheduling
Duration in Previous:1m
👷
▶
2
Technician Assigned Oct 3, 10:48 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From:Ready for Scheduling
To:Assigned
Duration in Previous:56m
🚨69.0 business days
🗓️
▶
2
Status: Scheduled Jan 15, 2:20 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For:2026-01-21T15:00:00.000+0000
⏳4.0 business days
🚗
Travel Added Jan 21, 1:34 PM
Type:Travel
Status:Open
Qty:103
🔧
▶
3
Status: Tech On Site Jan 21, 6:12 PM
Status: Tech On Site → 2x Labor Added → Status: Completed
⏱️
2x Labor Added
Type:Labor
Status:Open
Qty:2, 3
✔️
Status: Completed by Eric Colon
From:Tech On Site, Completed
To:Completed, Closed
Duration in Previous:3m, 0m
⏳2.7 business days
📄
▶
2
Status: Ready to Bill Jan 23, 2:45 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:1m
🧾
Invoice Created Jan 23, 5:26 PM
Invoice Number:SM-252119
Bottlenecks
Assigned
Duration: 69.0 business days (threshold: 4.0 business hours)
Exceeded by 68.5 business days
Scheduled
Duration: 3.6 business days (threshold: 2.0 business days)
Exceeded by 1.6 business days
Closed
Duration: 2.1 business days (threshold: 1.0 business days)