Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01307629 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 US Med Equip - Salt Lake City — 1580 South 500 West, Suite 600, Salt Lake City UT, 84115

Oct 3, 2025 → Oct 4, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (307 biz days early)
Active: 0 biz days
🕐 Clock stopped: Tech Off Site (Oct 4, 2025)
▶ Clock Running
Status: Created
Oct 3 → Oct 3, 2025
0 business days (counted)
Running total: 0 of ? biz days used
0d
▶ Clock Running
Status: Scheduled
Oct 3 → Oct 4, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Tech On Site
Oct 4 → Oct 4, 2025
0 business days (counted)
Running total: 0 of ? biz days used
Created: Oct 3, 2025 Tech Off Site: Oct 4, 2025
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Oct 3 → Oct 3 Created ▶ Running 0 0
Oct 3 → Oct 4 Scheduled ▶ Running 0 0
Oct 4 → Oct 4 Tech On Site ▶ Running 0 0
Dispatch 0.1d
Coordinators 1.0d
Billing 1.4d
✓ SLA Met
Dispatch
0.1 days
Coordinators
1.0 days
Billing
1.4 days
Over SLA
Created: Oct 3, 2025 Due: Dec 31, 2026 Completed: Oct 4, 2025 (453 days early)
📅
1.0 days Total Age
⏱️
5.0d in Closed Longest Stage
🔄
6 transitions Status Changes
⚠️
4.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Konstantin Barskiy — scheduling delays attributed to technician, not coordinators
Visit 1 Oct 2, 2025
Visit 2 Oct 4, 2025

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00532707
URGENT Philips WO Request
Closed
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
Priority
High
Origin
Email
Reason
New Case
Contact
Lee Dean
Owner
Kimberly Hardison
Created
Oct 3, 2025
Work Orders from this Case (1)
WO-01307629 (current) Invoiced
FCO • Konstantin Barskiy
Created: Oct 3, 2025 • Closed: Oct 4, 2025
Completed with minor delays
Invoiced • 152 days old
🚨
Primary Delay 5.0 days stuck in "Closed"
⏱️
Total Delay 4.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.1d / 0.5d SLA
Scheduled
1.0d / 2.0d SLA
Tech Off Site
0.0d / 2.0d SLA
Closed
5.0d / 1.0d SLA
07e-Partial Project
3.0d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
10/03/2025 ALuman - dispatch to Konstantin Barskiy for SN H28793271A8D5 located at US Med Salt Lake City
🔧 Work Performed
IMPLEMENTED FCO86600081 AS PER FCO INSTRUCTION. ALL PA RESULTS PASSED. DEVICE READY FOR PATIENT USE.
🔍 Technician Findings
IMPLEMENTED FCO86600081 AS PER FCO INSTRUCTION. ALL PA RESULTS PASSED. DEVICE READY FOR PATIENT USE.
⚠️ Problem Description
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
📄 Description
Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)
📞 Call Description
FCO86600081

Timeline

📞
Case Linked Oct 3, 9:53 AM
Case Number: 00532707
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created Oct 3, 10:18 AM
Work Order: WO-01307629
Type: FCO
Priority: PC
👷
▶
4 Technician Assigned Oct 3, 11:27 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Ashley Luman
Scheduled For: 2025-10-03T00:00:00.000+0000, 2025-10-03T04:00:00.000+0000
🗓️
Status: Scheduled by Ashley Luman
From: Entered
To: Scheduled
Duration in Previous: 1h 9m
📅
Dispatch Scheduled by Ashley Luman
Scheduled For: 2025-10-02T12:00:00.000+0000
⏳ 1.0 business days
🔧
▶
2 Status: Tech On Site Oct 4, 5:56 PM
Status: Tech On Site → 4x Labor Added
⏱️
4x Labor Added
Type: Labor
Status: Open
Qty: 0.5, 2.5, 0.25
✔️
Status: Completed by Konstantin Barsky Oct 4, 6:05 PM
From: Tech Off Site, Completed
To: Completed, Closed
Duration in Previous: 8m, 0m
⚠️ 5.0 business days
⏱️
▶
2 Labor Added Oct 13, 1:42 PM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 8d 19h
⏳ 3.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Oct 16, 5:09 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 3d 3h
💰
Status: Invoiced by Josh Longway Oct 17, 4:02 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 10h 52m
⚠️ 6.0 business days
🧾
Invoice Created Oct 24, 5:55 PM
Invoice Number: SM-243957

Bottlenecks

Closed
Duration: 5.0 business days (threshold: 1.0 business days)
Exceeded by 4.0 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 2.8 business hours

🔗 Related Artifacts

📞
Case 00532707
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Konstantin Barskiy
Scheduled
Oct 2, 8:00 AM
Created
Oct 3, 10:18 AM
Invoice #
SM-243957

Work Details (5)

Name Type Status Qty Amount Date
WL-02960204 Labor Open 0.5 $0.00 Oct 4, 5:59 PM
WL-02960205 Labor Open 2.5 $237.50 Oct 4, 5:59 PM
WL-02960206 Labor Open 0.5 $155.00 Oct 4, 5:59 PM
WL-02960207 Labor Open 0.25 $0.00 Oct 4, 6:00 PM
WL-02968659 Labor Open 0.016666666666667 $38.00 Oct 13, 1:42 PM

Details