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WO-01307632 ↗ ServiceMax

MIDMARK • Preventive Maintenance • P4

📍 Bush Vet Services — 2145 E State Road 18, Flora IN, 46929-9290

Oct 3, 2025 → Nov 16, 2025

✅ Completed
P4
SLA Clock
4 business days from creation · Target: Oct 9, 2025
✗ SLA Missed (5 biz days late)
Active: 9 biz days
Paused: 20 biz days
Budget: 4 biz days
🕐 Clock stopped: Completed (Nov 17, 2025)
SLA Target
▶ Clock Running
Status: Created
Oct 3 → Oct 3, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
▶ Clock Running
Status: Ready for Scheduling
Oct 3 → Oct 3, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
▶ Clock Running
Status: Assigned
Oct 3 → Oct 3, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
⏸ Clock Paused
Status: Awaiting Parts - Customer
Oct 3 → Oct 6, 2025
1 business day (not counted)
▶ Clock Running
Status: Ready for Scheduling
Oct 6 → Oct 7, 2025
1 business day (counted)
Running total: 1 of 4 biz days used
▶ Clock Running
Status: Assigned
Oct 7 → Oct 7, 2025
0 business days (counted)
Running total: 1 of 4 biz days used
⏸19d
⏸ Clock Paused
Status: Awaiting Parts - Customer
Oct 7 → Nov 4, 2025
19 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Nov 4 → Nov 4, 2025
0 business days (counted)
Running total: 1 of 4 biz days used
7d
▶ Clock Running
Status: Scheduled
Nov 4 → Nov 14, 2025
7 business days (counted)
Running total: 8 of 4 biz days used
▶ Clock Running
Status: Tech On Site
Nov 14 → Nov 17, 2025
1 business day (counted)
Running total: 9 of 4 biz days used
Created: Oct 3, 2025 Completed: Nov 17, 2025
Business Days Used 9 / 4
0 4d budget +5d over
Show SLA Clock Detail (10 periods)
Period Status Clock Biz Days Running Total
Oct 3 → Oct 3 Created ▶ Running 0 0 / 4
Oct 3 → Oct 3 Ready for Scheduling ▶ Running 0 0 / 4
Oct 3 → Oct 3 Assigned ▶ Running 0 0 / 4
Oct 3 → Oct 6 Awaiting Parts - Customer ⏸ Paused 1 —
Oct 6 → Oct 7 Ready for Scheduling ▶ Running 1 1 / 4
Oct 7 → Oct 7 Assigned ▶ Running 0 1 / 4
Oct 7 → Nov 4 Awaiting Parts - Customer ⏸ Paused 19 —
Nov 4 → Nov 4 Ready for Scheduling ▶ Running 0 1 / 4
Nov 4 → Nov 14 Scheduled ▶ Running 7 8 / 4
Nov 14 → Nov 17 Tech On Site ▶ Running 1 9 / 4
Dispatch 0.0d
Material Management 21.7d
Coordinators 9.0d
Field Work 1.2d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Material Management
21.7 days
Coordinators
9.0 days
Over SLA
Field Work
1.2 days
Over SLA
Billing
0.0 days
Created: Oct 3, 2025 Due: Oct 13, 2025 Completed: Nov 17, 2025 (34 days late)
📅
29.3 days Total Age
⏱️
20.0d in Awaiting Parts - Customer Longest Stage
🔄
12 transitions Status Changes
⚠️
8.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00532701
Midmark Service Request Dispatch Authorization - WO-00111925
Closed
Zone 2 PM NWD 2 YR Drop shipping parts to end-user on SO# 730354 via UPS Ground. Tracking number will be sent to the service company. If assistance or parts are needed, please contact Animal Health @ 844-856-1232. Thank you! PM Service Requirements: Tech to follow the checklist that is sent in the PM Kit Tech needs to show up on site with the proper supplies Tech needs to submit to Midmark completed/signed checklist Tech should also leave a copy of completed checklist with Customer Ship Exchanged Open 730354 002-10721-00 1.00000
Priority
Standard
Origin
Email
Reason
New Case
Contact
Jamie Hancock
Owner
Jessica Sells
Created
Oct 3, 2025
Work Orders from this Case (1)
WO-01307632 (current) Invoiced
Preventive Maintenance • Vincent Nyathi
Created: Oct 3, 2025 • Closed: Nov 16, 2025
Completed with minor delays
Invoiced • 152 days old
🚨
Primary Delay 20.0 days stuck in "Awaiting Parts - Customer"
⏱️
Total Delay 8.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
1.1d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Awaiting Parts - Customer
21.7d
Scheduled
7.9d / 2.0d SLA
Tech On Site
1.2d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
3.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

 11/4/2025 CRamen spoke with Jamie and she requested Friday 11/14/2025 with tech arrival between 8-10am as that day they are not doing dentals. 


10/6/2025 CRamen assigned to Vincent and placed into Awaiting Parts Customer


10/06/2025 SRobinson- Due date updated to match tracking. No ETA. 1ZE444250374270069

10/3/2025 CRamen assigned to Vincent and placing into Awaiting Parts Customer


10/3/2025jsells

spoke with Jamie and I gave her the WO# and told her a coordinator would call them to schedule the onsite visit

🔧 Work Performed
PM completed per guidelines specified in the PM checklist kit.
🔍 Technician Findings
Unit is functioning properly.
⚠️ Problem Description
Zone 2 PM NWD 2 YR Drop shipping parts to end-user on SO# 730354 via UPS Ground. Tracking number will be sent to the service company. If assistance or parts are needed, please contact Animal Health @ 844-856-1232. Thank you! PM Service Requirements: Tech to follow the checklist that is sent in the PM Kit Tech needs to show up on site with the proper supplies Tech needs to submit to Midmark completed/signed checklist Tech should also leave a copy of completed checklist with Customer Ship Exchanged Open 730354 002-10721-00 1.00000
📄 Description
Midmark VetPro 1000 (Series) Mobile Delivery System (8000-001, 8000-002, 8000-003, 8000-004, 8000-005, 8000-006,8000-006S, 8000-007, 8000-007S, 8000-008, 8000-008S)

Timeline

📞
Case Linked Oct 3, 9:35 AM
Case Number: 00532701
Subject: Midmark Service Request Dispatch Authorization - WO-00111925
Status: Closed
📋
▶
2 Work Order Created Oct 3, 10:26 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From: Entered
To: Ready for Scheduling
Duration in Previous: 4m
👷
▶
3 Technician Assigned Oct 3, 2:17 PM
Technician Assigned → Status: Assigned → Status: Awaiting Parts - Customer
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 3h 46m
👤
Status: Awaiting Parts - Customer by Charles Ramen
From: Assigned
To: Awaiting Parts - Customer
Duration in Previous: 1m
⏳ 2.0 business days
📅
Status: Ready for Scheduling by Shelby Robinson Oct 6, 6:02 PM
From: Awaiting Parts - Customer
To: Ready for Scheduling
Duration in Previous: 3d 3h
👷
▶
2 Technician Assigned Oct 6, 9:00 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling, Assigned
To: Assigned, Awaiting Parts - Customer
Duration in Previous: 2h 58m, 0m
🚨 20.4 business days
📅
Status: Ready for Scheduling by Rhea Berry Nov 4, 9:23 AM
From: Awaiting Parts - Customer
To: Ready for Scheduling
Duration in Previous: 28d 13h
🗓️
▶
2 Status: Scheduled Nov 4, 11:38 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2025-11-14T15:00:00.000+0000
⚠️ 8.0 business days
🔧
Status: Tech On Site by Vincent Nyathi Nov 14, 11:15 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 9d 23h
⏳ 1.0 business days
⏱️
▶
2 5x Labor Added Nov 16, 8:47 PM
5x Labor Added → Status: Completed
✔️
Status: Completed by Vincent Nyathi
From: Tech On Site
To: Completed
Duration in Previous: 2d 9h
🏁
Status: Closed by Vincent Nyathi Nov 16, 9:03 PM
From: Completed
To: Closed
Duration in Previous: 14m
⏳ 3.0 business days
📄
Status: Ready to Bill by Nancy Suarez Nov 19, 2:38 PM
From: Closed, Ready to Bill
To: Ready to Bill, Invoice Pending
Duration in Previous: 2d 17h, 0m
💰
Status: Invoiced by Nancy Suarez Nov 19, 2:50 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 12m
🧾
Invoice Created Nov 20, 11:01 AM
Invoice Number: SM-246994

Bottlenecks

Scheduled
Duration: 7.9 business days (threshold: 2.0 business days)
Exceeded by 5.9 business days
Tech On Site
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.6 business hours
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

📞
Case 00532701
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P4
Type
Preventive Maintenance
Branch
N/A
Technician
Vincent Nyathi
Scheduled
Nov 14, 10:00 AM
Created
Oct 3, 10:26 AM
Invoice #
SM-246994

Work Details (5)

Name Type Status Qty Amount Date
WL-03009363 Labor Open 1.25 $0.00 Nov 16, 8:47 PM
WL-03009364 Labor Open 2 $240.00 Nov 16, 8:47 PM
WL-03009365 Labor Open 1 $0.00 Nov 16, 8:47 PM
WL-03009366 Travel Open 61 $110.00 Nov 16, 8:47 PM
WL-03009367 Travel Open 62.2 $0.00 Nov 16, 8:47 PM

Details