Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01307651 ↗ ServiceMax

MIDMARK • Preventive Maintenance • P4

📍 VCA PAHLE ANIMAL HOSPITAL — 10827 W Oklahoma Ave, WEST ALLIS WI, 53227

Oct 3, 2025 → Nov 11, 2025

✅ Completed
P4
SLA Clock
4 business days from creation · Target: Oct 9, 2025
✗ SLA Missed (12 biz days late)
Active: 16 biz days
Paused: 9 biz days
Budget: 4 biz days
🕐 Clock stopped: Completed (Nov 11, 2025)
🏭 Customer Supplied Parts (1)
SLA Target
▶ Clock Running
Status: Created
Oct 3 → Oct 3, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
▶ Clock Running
Status: Ready for Scheduling
Oct 3 → Oct 3, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
▶ Clock Running
Status: Assigned
Oct 3 → Oct 3, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
▶ Clock Running
Status: Entered
Oct 3 → Oct 3, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
▶ Clock Running
Status: Assigned
Oct 3 → Oct 3, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
⏸4d
⏸ Clock Paused
Status: Awaiting Parts - Customer
Oct 3 → Oct 9, 2025
4 business days (not counted)
5d
▶ Clock Running
Status: Scheduled
Oct 9 → Oct 17, 2025
5 business days (counted)
Running total: 5 of 4 biz days used
▶ Clock Running
Status: Tech On Site
Oct 17 → Oct 18, 2025
0 business days (counted)
Running total: 5 of 4 biz days used
▶ Clock Running
Status: Completed
Oct 18 → Oct 18, 2025
0 business days (counted)
Running total: 5 of 4 biz days used
2d
▶ Clock Running
Status: Closed
Oct 18 → Oct 21, 2025
2 business days (counted)
Running total: 7 of 4 biz days used
▶ Clock Running
Status: WO Correction Needed
Oct 21 → Oct 23, 2025
2 business days (counted)
Running total: 9 of 4 biz days used
▶ Clock Running
Status: Closed
Oct 23 → Oct 24, 2025
1 business day (counted)
Running total: 10 of 4 biz days used
3d
▶ Clock Running
Status: 07e-Partial Project
Oct 24 → Oct 29, 2025
3 business days (counted)
Running total: 13 of 4 biz days used
⏸5d
⏸ Clock Paused
Status: Awaiting Parts
Oct 29 → Nov 5, 2025
5 business days (not counted)
▶ Clock Running
Status: Reschedule
Nov 5 → Nov 7, 2025
2 business days (counted)
Running total: 15 of 4 biz days used
▶ Clock Running
Status: Completed
Nov 7 → Nov 7, 2025
0 business days (counted)
Running total: 15 of 4 biz days used
▶ Clock Running
Status: Closed
Nov 7 → Nov 10, 2025
1 business day (counted)
Running total: 16 of 4 biz days used
▶ Clock Running
Status: Billing Review
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 16 of 4 biz days used
▶ Clock Running
Status: WO Correction Needed
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 16 of 4 biz days used
▶ Clock Running
Status: Assigned
Nov 10 → Nov 11, 2025
0 business days (counted)
Running total: 16 of 4 biz days used
Created: Oct 3, 2025 Completed: Nov 11, 2025
Business Days Used 16 / 4
0 4d budget +12d over
Show SLA Clock Detail (20 periods)
Period Status Clock Biz Days Running Total
Oct 3 → Oct 3 Created ▶ Running 0 0 / 4
Oct 3 → Oct 3 Ready for Scheduling ▶ Running 0 0 / 4
Oct 3 → Oct 3 Assigned ▶ Running 0 0 / 4
Oct 3 → Oct 3 Entered ▶ Running 0 0 / 4
Oct 3 → Oct 3 Assigned ▶ Running 0 0 / 4
Oct 3 → Oct 9 Awaiting Parts - Customer ⏸ Paused 4 —
Oct 9 → Oct 17 Scheduled ▶ Running 5 5 / 4
Oct 17 → Oct 18 Tech On Site ▶ Running 0 5 / 4
Oct 18 → Oct 18 Completed ▶ Running 0 5 / 4
Oct 18 → Oct 21 Closed ▶ Running 2 7 / 4
Oct 21 → Oct 23 WO Correction Needed ▶ Running 2 9 / 4
Oct 23 → Oct 24 Closed ▶ Running 1 10 / 4
Oct 24 → Oct 29 07e-Partial Project ▶ Running 3 13 / 4
Oct 29 → Nov 5 Awaiting Parts ⏸ Paused 5 —
Nov 5 → Nov 7 Reschedule ▶ Running 2 15 / 4
Nov 7 → Nov 7 Completed ▶ Running 0 15 / 4
Nov 7 → Nov 10 Closed ▶ Running 1 16 / 4
Nov 10 → Nov 10 Billing Review ▶ Running 0 16 / 4
Nov 10 → Nov 10 WO Correction Needed ▶ Running 0 16 / 4
Nov 10 → Nov 11 Assigned ▶ Running 0 16 / 4
Dispatch 0.2d
Material Management 10.4d
Coordinators 9.3d
Field Work 1.0d
Billing 2.6d
✗ SLA Missed
Dispatch
0.2 days
Material Management
10.4 days
Over SLA
Coordinators
9.3 days
Over SLA
Field Work
1.0 days
Billing
2.6 days
Created: Oct 3, 2025 Due: Nov 11, 2025 Completed: Nov 11, 2025 (on time)
📅
26.0 days Total Age
⏱️
6.0d in Scheduled Longest Stage
🔄
23 transitions Status Changes
⚠️
9.9d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00531226
Midmark Service Request Dispatch Authorization - WO-00109708
Closed
Travel Zone 2 Customer Down? No Mobile Dispatch Type Maintenance Email samantha.lidwin@vca.com PROBLEM SUMMARY PM NWD run with SR#1463478 ADDITIONAL NOTES Call to schedule service on 414-541-6440 Samantha Primary contact or Secondary contact: Emily 414-541-6440 - PM Service Requirements: Tech to follow the checklist that is sent in the PM Kit. Tech needs to show up on site with the proper supplies. Tech needs to submit to Midmark completed/signed checklist. Tech should also leave a copy of completed checklist with Customer. For assistance, troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232, option 4. Thank you! DISPATCH ITEMS Serial # V1995428 Item 8000-003 ITEM DESCRIPTION VETPRO 1000 W/SCALER AND FIBER OPTICS PCR CODES Problem Cause Resolution UM GENERAL INQUIRY UM UNDETERMINED DIAGNOSING PRODUCT Problem Change Cause Change Resolution Change PARTS Service Activity Line Status Order Number Product Code Estimated Qty Actual Qty Tracking Number Ship Exchanged Open 729335 002-10721-00 1.00000
Priority
Standard
Origin
Email
Reason
New Case
Contact
Samantha Lidwin
Owner
Leona Coonrod
Created
Sep 29, 2025
Work Orders from this Case (2)
WO-01306745 Invoiced
Preventive Maintenance • Mike Huffman
Created: Sep 29, 2025 • Closed: Nov 11, 2025
WO-01307651 (current) Invoiced
Preventive Maintenance • Mike Huffman
Created: Oct 3, 2025 • Closed: Nov 11, 2025
Completed with minor delays
Invoiced • 152 days old
🚨
Primary Delay 6.0 days stuck in "Scheduled"
⏱️
Total Delay 9.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.2d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
0.6d / 0.5d SLA
Awaiting Parts - Customer
4.8d
Scheduled
6.0d / 2.0d SLA
Tech On Site
1.0d / 1.0d SLA
Closed
6.6d / 1.0d SLA
WO Correction Needed
2.3d
07e-Partial Project
4.0d
Awaiting Parts
5.6d / 3.0d SLA
Reschedule
2.6d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Billing Review
0.2d / 2.0d SLA
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/11/2025 Mike Huffman. I did not complete the PM’s, Alan did and attached checklist. He may have moved time entry. Mine are correct. Any questions call me at 8102783781 or continue the work order corrections.

11/10 some of the Labor and travel need to be moved over from WO WO-01306745 to WO-01307651 by MICHAEL HUFFMAN for date of service 10/01/2025  Please also add Checklist.


11/10/25 NSuarez chattered AM and Tech on wo WO-01306745.

11/7/25 CRamen- Received email from Denise/MIdmark requesting that we close WO and submit paperwork. See logged email on WO-01309382. Moved WO to reschedule status. Chattered:

@[Alan Page]​ Per Midmark: Please close work order and submit paperwork. @[Lawrence Yoder]​ @[Stephanie Ramen]​ 



11/5/25 RCook- Received email from Denise/MIdmark requesting that we close WO and submit paperwork. See logged email on WO-01309382. Moved WO to reschedule status. Chattered:

@[Alan Page]​ Per Midmark: Please close work order and submit paperwork. @[Lawrence Yoder]​ @[Stephanie Ramen]​ 


10/24 Awaiting for parent WO.

10/21 apage- cant adjust time because timesheet is locked.

writing my time down on here so i remembert when it gets unlocked -


PM- Start: 11am to (end): 12:25pm

eval- start: 12:25 to (end) 1:10pm

Travel Start- 1:10pm to (end) 3:25pm


10/21/25 NSuarez Labor and Travel need to be moved over from WO WO-01307651 to WO WO-01306745 By Alan Page for work preformed on 10/17/25 for Serial #V1793240.


10/9/2025 CRamen spoke with Samantha and parts delivered to her today and she requested PM for Friday 10/17/2025 with tech arrival between 8-10am. Facility is booked solid till day of service. Samantha will be on-site 414-541-6440


10/3/2025 CRamen spoke with Natia as Samantha is out of the office today and let her know parts are being sent and as soon as we get a eta we will be calling to schedule.


10/3/2025 CRamen assigned to Alan and placing into Awaiting Parts Customer


10/3/25 lcoonrod

see chatter to Chuck


10/3/25 lcoonrod

email sent in WO-01306745

🔧 Work Performed
Performed PM, Replaced all gaskets, o-rings, brass filters, gauze for filters, set the pressure to 65psi, made sure all of the hand instruments were at proper psi and water level. - replaced the gasket on polisher- the small gasket was broke in half causing the leak. After PM unit working back to expected - 3 of the 4 screws that holds the front place and manifolds for hand instruments were missing - two were stripped out so will need to drill and tap those (being held on by only 2 screws at the moment)
🔍 Technician Findings
-Unit in need of PM - also the polisher was leaking from the base of the tubing
⚠️ Problem Description
Travel Zone 2 Customer Down? No Mobile Dispatch Type Maintenance Email samantha.lidwin@vca.com PROBLEM SUMMARY PM NWD run with SR#1463478 ADDITIONAL NOTES Call to schedule service on 414-541-6440 Samantha Primary contact or Secondary contact: Emily 414-541-6440 - PM Service Requirements: Tech to follow the checklist that is sent in the PM Kit. Tech needs to show up on site with the proper supplies. Tech needs to submit to Midmark completed/signed checklist. Tech should also leave a copy of completed checklist with Customer. For assistance, troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232, option 4. Thank you! DISPATCH ITEMS Serial # V1995428 Item 8000-003 ITEM DESCRIPTION VETPRO 1000 W/SCALER AND FIBER OPTICS PCR CODES Problem Cause Resolution UM GENERAL INQUIRY UM UNDETERMINED DIAGNOSING PRODUCT Problem Change Cause Change Resolution Change PARTS Service Activity Line Status Order Number Product Code Estimated Qty Actual Qty Tracking Number Ship Exchanged Open 729335 002-10721-00 1.00000
📄 Description
Midmark VetPro 1000 (Series) Mobile Delivery System (8000-001, 8000-002, 8000-003, 8000-004, 8000-005, 8000-006,8000-006S, 8000-007, 8000-007S, 8000-008, 8000-008S)

Timeline

📞
Case Linked Sep 29, 1:15 PM
Case Number: 00531226
Subject: Midmark Service Request Dispatch Authorization - WO-00109708
Status: Closed
⚠️ 5.0 business days
📋
▶
2 Work Order Created Oct 3, 11:33 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered
To: Ready for Scheduling
Duration in Previous: 1m
👷
▶
2 Technician Assigned Oct 3, 11:51 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 16m
🆕
Status: Entered by Charles Ramen Oct 3, 11:58 AM
From: Assigned
To: Entered
Duration in Previous: 6m
👷
▶
3 Technician Assigned Oct 3, 1:34 PM
Technician Assigned → Status: Assigned → Status: Awaiting Parts - Customer
👷
Status: Assigned by Charles Ramen
From: Entered
To: Assigned
Duration in Previous: 1h 36m
👤
Status: Awaiting Parts - Customer by Charles Ramen
From: Assigned
To: Awaiting Parts - Customer
Duration in Previous: 1m
⚠️ 5.0 business days
📅
▶
2 Dispatch Scheduled Oct 9, 12:20 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Charles Ramen
From: Awaiting Parts - Customer
To: Scheduled
Duration in Previous: 5d 22h
⚠️ 6.0 business days
🔧
Status: Tech On Site by Alan Page Oct 17, 9:46 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 7d 21h
⏱️
2x Labor Added Oct 17, 11:52 PM
Type: Labor, Travel
Status: Open
Qty: 2.0666666666667, 76
🚗
▶
2 2x Travel Added Oct 17, 11:59 PM
2x Travel Added → Status: Completed
✔️
Status: Completed by Alan Page
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 14h 14m, 0m
⏳ 2.0 business days
✏️
Status: WO Correction Needed by Nancy Suarez Oct 21, 5:12 PM
From: Closed
To: WO Correction Needed
Duration in Previous: 3d 17h
⏳ 2.8 business days
⏱️
▶
2 Labor Added Oct 23, 10:43 AM
Labor Added → Status: Closed
🏁
Status: Closed by Lawrence Yoder
From: WO Correction Needed
To: Closed
Duration in Previous: 1d 17h
⏳ 2.0 business days
📋
Status: 07e-Partial Project by Nancy Suarez Oct 24, 11:05 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 1d 0h
⏳ 4.0 business days
📦
▶
2 Parts Requested Oct 29, 3:10 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Alan Page
From: 07e-Partial Project
To: Awaiting Parts
Duration in Previous: 5d 4h
⚠️ 6.0 business days
🔄
Status: Reschedule by Rhea Berry Nov 5, 1:55 PM
From: Awaiting Parts
To: Reschedule
Duration in Previous: 6d 23h
⏳ 3.0 business days
✔️
▶
2 Status: Completed Nov 7, 1:58 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Alan Page
From: Completed
To: Closed
Duration in Previous: 4m
⏳ 2.0 business days
💵
Status: Billing Review by Nancy Suarez Nov 10, 1:37 PM
From: Closed
To: Billing Review
Duration in Previous: 2d 23h
✏️
▶
2 Status: WO Correction Needed Nov 10, 2:00 PM
Status: WO Correction Needed → Technician Assigned
👷
Technician Assigned by Nancy Suarez
Technician: Mike Huffman
✔️
Status: Completed by Rhonnie Reeves Nov 11, 9:10 AM
From: Assigned
To: Completed
Duration in Previous: 19h 9m
🏁
Status: Closed by MICHAEL HUFFMAN Nov 11, 4:06 PM
From: Completed
To: Closed
Duration in Previous: 6h 56m
💵
Status: Billing Review by Nancy Suarez Nov 12, 10:12 AM
From: Closed
To: Billing Review
Duration in Previous: 18h 5m
📄
▶
2 Status: Ready to Bill Nov 12, 11:21 AM
Status: Ready to Bill → Status: Invoice Pending
📨
Status: Invoice Pending by Nancy Suarez
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 3m
💰
Status: Invoiced by Nancy Suarez Nov 12, 11:29 AM
From: Invoice Pending
To: Invoiced
Duration in Previous: 4m
🚨 54.0 business days
🧾
Invoice Created Feb 2, 2:45 PM
Invoice Number: SM-246293

Bottlenecks

Scheduled
Duration: 6.0 business days (threshold: 2.0 business days)
Exceeded by 4.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Awaiting Parts
Duration: 5.6 business days (threshold: 3.0 business days)
Exceeded by 2.6 business days
Reschedule
Duration: 2.6 business days (threshold: 2.0 business days)
Exceeded by 5.1 business hours
Closed
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 5.0 business hours
Assigned
Duration: 5.0 business hours (threshold: 4.0 business hours)
Exceeded by 1.0 business hours

🔗 Related Artifacts

📞
Case 00531226
Closed
📦
Parts Order 00084408
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P4
Type
Preventive Maintenance
Branch
N/A
Technician
Mike Huffman
Scheduled
N/A
Created
Oct 3, 11:33 AM
Invoice #
SM-246293

Work Details (5)

Name Type Status Qty Amount Date
WL-02975870 Labor Open 2.0666666666667 $0.00 Oct 17, 11:52 PM
WL-02975871 Travel Open 76 $110.00 Oct 17, 11:52 PM
WL-02975873 Travel Open 73 $0.00 Oct 17, 11:59 PM
WL-02975874 Labor Open 2.1666666666667 $0.00 Oct 17, 11:59 PM
WL-02981306 Labor Open 2.3333333333333 $240.00 Oct 23, 10:43 AM

Details