Miscellaneous Equipment Inspection
It has come to our attention that a whole section of our office was missed in this inspection. We have Suite 1103, 1105 & 1107 on this floor. 1107 was not inspected.
https://www.ebiotrack.com/inspection.php?iid=30493
10/16/25 DPatton - Can we charge for travel? Suite 1107 wasn't inspected - tech noted it was not listed on the original work order. Tech returned to inspect Suite 1107
10/10/25 RCook- Received email from Jennifer Hoggarth stating we can scheduled for 10/10/25 but does not want technician onsite until 12PM. Sent confirmation to Jennifer confirming technician will be onsite on 10/10/25 with arrival time of 12PM. See logged email.
10/6/25 RCook- Emailed Jennifer Hoggarth to schedule for 10/10/25 with an arrival time between 10AM-12PM. Waiting for confirmation. See logged email.
10/6/25 RCook- LM with Jennifer Hoggarth to schedule for 10/10/25 with an arrival time between 10AM-12PM.
🔧Work Performed
10/10/25 AMW - Performed annual inspection on all medical equipment located in suite 1107. This Suite was not listed on the original work order. ALL EQUIPMENT PASSED.Total of 33 items inspected. Notified POC of inspection findings and completion.
🔍Technician Findings
10/10/25 AMW - Perform annual inspection on all medical equipment listed on suite 1107. Notify POC of inspection findings and completion.
⚠️Problem Description
Miscellaneous Equipment Inspection
It has come to our attention that a whole section of our office was missed in this inspection. We have Suite 1103, 1105 & 1107 on this floor. 1107 was not inspected.
https://www.ebiotrack.com/inspection.php?iid=30493
📧
Email:Re: EMSAR Request for service at River City OBGYN (Email to schedule service)
Completed Oct 9, 2025
From: rhea.cook@emsar.com
To: jhoggarth@rcobgyn.com
Hi Jennifer,
I apologize for the delay in response; we can have our technician onsite tomorrow at 12PM. Please let me know if you have any questions or concerns.
Thank you,Rhea CookAccount Service Coordinator II - Floater & Trainer937-365-7445rhea.cook@emsar.comwww.emsar.comThe information in this e-mail is confidential and may be legally privileged; it is intended solely for the addressee. If you have received this communication in e
📧
Email: EMSAR Request for service at River City OBGYN (Email to schedule service)
Completed Oct 6, 2025
To: jhoggarth@rcobgyn.com
CC: abby.jinerson@emsar.com
BCC: rhea.cook@emsar.com
Attachment: --none--
Subject: EMSAR Request for service at River City OBGYN (Email to schedule service)
Body:
Hi Jennifer Hoggarth,
I hope you’re doing well. I’m reaching out to schedule a service appointment for missed equipment on your last inspection.
Here’s the location information we have on file:
Location:
River City OBGYN
836 Prudential Dr. Suite 1103
Jacksonville, FL 32207
Contact:
Jennifer Hoggarth
9
📋
Outbound to +19045258114
Completed Oct 6, 2025
10/6/25 RCook- LM with Jennifer Hoggarth to schedule for 10/10/25 with an arrival time between 10AM-12PM.
Oct 16, 2025 4:53pm
Hi @Dylan Nakoff Can we charge for travel on this? It has come to our attention that a whole suite was missed.. We have Suite 1103, 1105 & 1107 on this floor. 1107 was not inspected (Tech went back and inspected Suite 1107 and he noted it was not listed on the WO). Charge for travel or no?
📅
WO-01307654 - Misc. Inspection - Jacksonville - River City OBGYN
Oct 10, 2025 12:00pm – 3:00pm
Work Order: WO-01307654
Account: River City OBGYN (North FL OBGYN)
Customer Case Number:
Location: River City OBGYN
Address: 836 Prudential Dr. Suite 1103, Jacksonville, FL 32207
Manufacturer:
Model #:
Serial #:
Contact Name: Jennifer Hoggarth
Contact Phone: 904-525-8114
Contact Email: jhoggarth
Timeline
📞
Case Linked Oct 3, 10:39 AM
Case Number:00532726
Subject:Re: Work Order has been Closed
Status:Closed
📋
▶
2
Work Order Created Oct 3, 11:36 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
⏳2.0 business days
👷
▶
2
Technician Assigned Oct 6, 12:22 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Rhea Berry
From:Ready for Scheduling
To:Assigned
Duration in Previous:3d 0h
⏳4.0 business days
🗓️
▶
2
Status: Scheduled Oct 9, 8:28 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Rhea Berry
Scheduled For:2025-10-10T16:00:00.000+0000
⏳2.0 business days
🔧
Status: Tech On Site by Anthony WrightOct 10, 11:46 AM
From:Scheduled
To:Tech On Site
Duration in Previous:1d 3h
⏱️
4x Labor Added Oct 10, 12:57 PM
Type:Labor, Travel
Status:Open
Qty:3.25, 2.25, 156
✔️
Status: Completed by Anthony WrightOct 10, 1:14 PM
From:Tech On Site, Completed
To:Completed, Tech Off Site
Duration in Previous:1h 27m, 0m
⏱️
▶
2
Labor Added Oct 10, 4:32 PM
Labor Added → Status: Closed
🏁
Status: Closed by Anthony Wright
From:Tech Off Site
To:Closed
Duration in Previous:3h 19m
⏳2.9 business days
💵
Status: Billing Review by Diane PattonOct 15, 1:45 PM
From:Closed
To:Billing Review
Duration in Previous:4d 21h
⏳2.0 business days
🏁
Status: Closed by Dylan NakoffOct 16, 4:06 PM
From:Billing Review
To:Closed
Duration in Previous:1d 2h
💵
Status: Billing Review by Diane PattonOct 16, 5:01 PM
From:Closed
To:Billing Review
Duration in Previous:55m
📄
Status: Ready to Bill by Diane PattonOct 17, 12:04 PM
From:Billing Review
To:Ready to Bill
Duration in Previous:19h 2m
⚠️6.0 business days
📨
▶
2
Status: Invoice Pending Oct 24, 5:45 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:1m
⏳1.8 business days
🧾
Invoice Created Oct 27, 4:40 PM
Invoice Number:SM-244755
Bottlenecks
Ready for Scheduling
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Assigned
Duration: 4.0 business days (threshold: 4.0 business hours)
Exceeded by 3.5 business days
Closed
Duration: 2.4 business days (threshold: 1.0 business days)
Exceeded by 1.4 business days
Ready to Bill
Duration: 6.0 business days (threshold: 1.0 business days)