Detailed work order timeline, KPIs, and analysis
COMPASSIONATE FAMILY MEDICINE • Inspection • PSM
📍 Compassionate Family Medicine - Cicero — 6251 State Route 31, Cicero NY, 13039
Oct 3, 2025 → Jan 30, 2026
| Period | Status | Clock | Biz Days | Running Total |
|---|---|---|---|---|
| Oct 3 → Oct 3 | Created | ▶ Running | 0 | 0 |
| Oct 3 → Oct 7 | Ready for Scheduling | ▶ Running | 2 | 2 |
| Oct 7 → Oct 24 | Assigned | ▶ Running | 12 | 14 |
| Oct 24 → Oct 28 | On Hold | ▶ Running | 2 | 16 |
| Oct 28 → Oct 29 | Ready for Scheduling | ▶ Running | 1 | 17 |
| Oct 29 → Nov 17 | Assigned | ▶ Running | 12 | 29 |
| Nov 17 → Nov 17 | On Hold | ▶ Running | 0 | 29 |
| Nov 17 → Nov 17 | Reschedule | ▶ Running | 0 | 29 |
| Nov 17 → Nov 17 | Assigned | ▶ Running | 0 | 29 |
| Nov 17 → Dec 10 | Scheduled | ▶ Running | 15 | 44 |
| Dec 10 → Dec 17 | Reschedule | ▶ Running | 5 | 49 |
| Dec 17 → Dec 22 | Assigned | ▶ Running | 3 | 52 |
| Dec 22 → Jan 14 | On Hold | ▶ Running | 15 | 67 |
| Jan 14 → Jan 14 | Reschedule | ▶ Running | 0 | 67 |
| Jan 14 → Jan 14 | Assigned | ▶ Running | 0 | 67 |
| Jan 14 → Jan 26 | Scheduled | ▶ Running | 7 | 74 |
| Jan 26 → Jan 26 | Reschedule | ▶ Running | 0 | 74 |
| Jan 26 → Jan 26 | Scheduled | ▶ Running | 0 | 74 |
| Jan 26 → Jan 26 | Entered | ▶ Running | 0 | 74 |
| Jan 26 → Jan 26 | Assigned | ▶ Running | 0 | 74 |
| Jan 26 → Jan 30 | Scheduled | ▶ Running | 4 | 78 |
| Jan 30 → Jan 30 | Tech On Site | ▶ Running | 0 | 78 |
1/26 KSmith -- Need to reschedule due to winter storm that has grounded all of NY. Sent email to reschedule for Friday.
1/14 KSmith -- Erika reached out to schedule service. Scheduled for 1/26 at 830am.
12/22 KSmith -- Erika has not responded to any attempts to reschedule. Placing on hold/escalating
12/17 KSmith -- Sent Erika updated available dates (We are down one FSE in this area now)
12/16 KSmith -- Sent updated available dates to Erika and am awaiting response
12/10 KSmith -- Erika requested I sent an email with our available dates and she would let us know what date works best.
12/10 KSmith -- Left VM for Erika to reschedule. FSE is out sick today.
11/17/2025jsells
Hello
8am will not working for us. We need around 9am
11/17 KSmith -- Erika responded requesting 12/10 for a scheduled date. 8-10am
11/17 KSmith -- Still no response from Erika. Placing on hold/escalating.
11/4 KSmith -- Still no response from Erika. She advised she will reach out with a date that works (Erika does not like to be contacted multiples times and will reach out when she is ready)
10/29 KSmith -- Provided Erika the available Tuesdays in November. Erika is checking the dates and will get back to us
10/28 SBerry: Confirmed POC info, moved WO back to RFS
10/24 KSmith -- Customer has stopped responding to attempts to schedule. Placing on hold/escalating.
10/22 KSmith -- Provided Erika with our currently available Tuesday's through November and am awaiting response
10/20 KSmith -- Provided Erika with our currently available Tuesday's through November and am awaiting response
10/13 KSmith -- Provided Erika with our currently available Tuesday's through November and am awaiting response
10/9 KSmith -- Erika requested the first week of November. Provided available Tuesday's in November and am awaiting response. (First Tuesday of November is booked for all FSEs)
10/9 KSmith -- Erika requested a Tuesday around 830. Provided 10/28 as a scheduled date and am awaiting response
10/8 KSmith -- Sent email to schedule for 10/24
10/7 KSmith -- Sent email to schedule for 10/24
| Name | Type | Status | Qty | Amount | Date |
|---|---|---|---|---|---|
| WL-03084564 | Labor | Open | 0.58333333333333 | $70.00 | Jan 30, 7:49 AM |
| WL-03084565 | Travel | Open | 14 | - | Jan 30, 7:49 AM |
| WL-03084708 | Labor | Open | 2 | $330.00 | Jan 30, 9:54 AM |