Midmark Service Request Dispatch Authorization - WO-00111954
Closed
Zone 1
PM NWD
PM Service Requirements: Tech to follow the checklist that is sent in the PM Kit. Tech needs to show up on site with the
proper supplies. Tech needs to submit to Midmark completed/signed checklist. Tech should also leave a copy of completed
checklist with Customer. For assistance, troubleshooting, or parts identification, contact Veterinary Tech Service at
844-856-1232, option 4. Thank you!
Ship Exchanged Open 730439 002-10721-00 1.00000
10/8 MOwens Called and spoke to Brandi Terry. Told her the Midmark parts are delivering Today 10/8 by UPS. She will put them with the scaler once they arrive. Scheduled the service visit for next Tues. 10/14 between 1-5pm. Brandi said she will be there when the tech arrives on 10/14.
10/7 KHardison: Updated due date.
1ZE444250375730917
Estimated delivery
Tomorrow, October 08 between 11:45 A.M. - 2:45 P.M.
LINE NO: 1.1 QTY: 1 ITEM: 002-10721-00 SERIAL #: DESCRIPTION: EXTENDED PERIODIC MAINTENANCE KIT, VET PRO 1000
10/3/2025jsells
spoke with Ryan, and I gave him the WO# and told him a coordinator would call them to schedule the visit
🔧Work Performed
REPLACED LEAKING SECTION OF WATER LINE; INSTALLED PM KIT 002-10721-00; PM PER 005-00013-00; TESTED GOOD
🔍Technician Findings
LEAKING WATER LINE
⚠️Problem Description
Zone 1
PM NWD
PM Service Requirements: Tech to follow the checklist that is sent in the PM Kit. Tech needs to show up on site with the
proper supplies. Tech needs to submit to Midmark completed/signed checklist. Tech should also leave a copy of completed
checklist with Customer. For assistance, troubleshooting, or parts identification, contact Veterinary Tech Service at
844-856-1232, option 4. Thank you!
Ship Exchanged Open 730439 002-10721-00 1.00000
📄Description
Midmark VetPro 1000 (Series) Mobile Delivery System (8000-001, 8000-002, 8000-003, 8000-004, 8000-005, 8000-006,8000-006S, 8000-007, 8000-007S, 8000-008, 8000-008S)
📋
Outbound to +12155676446
Completed Oct 8, 2025
Called and spoke to Brandi Terry. Told her the Midmark parts are delivering Today 10/8 by UPS.. She will put them with the scaler once they arrive. Scheduled the service visit for next Tues. 10/14 between 1-5pm. Brandi Said she will be there when the tech arrives on 10/14.
📋
Outbound to +12155676446
Completed Oct 3, 2025
spoke with Ryan, and I gave him the WO# and told him a coordinator would call them to schedule the visit
📅
WO-01307677 - Preventive Maintenance - VetPro 1000 (Series) - Philadelphia - VCA Cat Hospital of Philadelphia
Oct 14, 2025 3:00pm – 6:00pm
Work Order: WO-01307677
Account: MIDMARK
Customer Case Number: SR 1469214 WO-00111954
Location: VCA Cat Hospital of Philadelphia
Address: 226 S 20th St, Philadelphia, PA 19103
Manufacturer: Midmark Medical
Model #: VetPro 1000 (Series)
Serial #: V1897428
Contact Name: Brandi Terry
Contact P
PDF
SRA_WO-00111954_ver1
Oct 3, 2025
PDF
1307677
Oct 14, 2025
PDF
1307677pmcl
Oct 14, 2025
Timeline
📞
Case Linked Oct 3, 12:05 PM
Case Number:00532777
Subject:Midmark Service Request Dispatch Authorization - WO-00111954
Status:Closed
📋
Work Order Created Oct 3, 12:49 PM
Work Order:WO-01307677
Type:Preventive Maintenance
Priority:P4
📅
Status: Ready for Scheduling by Jessica SellsOct 3, 1:07 PM
From:Entered
To:Ready for Scheduling
Duration in Previous:18m
👷
▶
2
Status: Assigned Oct 3, 1:18 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Melissa Owens
Technician:a0h2A000007Tex1QAC, Chris Galasso
⏳3.0 business days
📅
Status: Ready for Scheduling by Kimberly HardisonOct 7, 8:40 AM
From:Awaiting Parts - Customer
To:Ready for Scheduling
Duration in Previous:3d 19h
👷
▶
2
Technician Assigned Oct 7, 2:42 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From:Ready for Scheduling
To:Assigned
Duration in Previous:6h 2m
📅
▶
2
Dispatch Scheduled Oct 8, 11:25 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Melissa Owens
From:Assigned
To:Scheduled
Duration in Previous:20h 43m
📅
Dispatch Scheduled by Melissa OwensOct 8, 4:59 PM
Scheduled For:2025-10-14T18:00:00.000+0000
⏳2.9 business days
📅
Dispatch Scheduled by Melissa OwensOct 13, 1:31 PM
Scheduled For:2025-10-14T19:00:00.000+0000
⏳1.0 business days
🔧
Status: Tech On Site by Chris GalassoOct 14, 4:20 PM
From:Scheduled
To:Tech On Site
Duration in Previous:6d 4h
⏱️
▶
2
7x Labor Added Oct 14, 11:56 PM
7x Labor Added → Status: Completed
✔️
Status: Completed by Chris Galasso
From:Tech On Site, Completed
To:Completed, Closed
Duration in Previous:7h 36m, 0m
⏳2.0 business days
📄
▶
2
Status: Ready to Bill Oct 16, 12:34 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Nancy Suarez
From:Invoice Pending
To:Invoiced
Duration in Previous:1m
⏳2.0 business days
🧾
Invoice Created Oct 19, 9:45 PM
Invoice Number:SM-243699
Bottlenecks
Assigned
Duration: 1.7 business days (threshold: 4.0 business hours)
Exceeded by 1.2 business days
Scheduled
Duration: 4.0 business days (threshold: 2.0 business days)
Exceeded by 2.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)