Midmark Service Request Dispatch Authorization - WO-00111957
Closed
Travel Zone 1
PROBLEM SUMMARY
NWD high temp codes C633, C544
ADDITIONAL NOTES
Megan Townsend has parts. If part(s) are identified after speaking with Midmark Tech Service, the Service Company Tech
must contact the POC for authorization before ordering. Once approved, notify Midmark immediately. If more time is needed
for the customer’s decision to proceed, inform Midmark Dispatch at 937.688.9175 or dispatch@midmark.com. For assistance,
troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232, option 1. Thank you!
DISPATCH ITEMS
Serial # V2263713 Item M11-043
ITEM DESCRIPTION
M11 STEAM STERILIZER, ANIMAL HEALTH 115V
PCR CODES
Problem Cause Resolution
HIGH TEMPERATURE C54X C57X C98X UM UNDETERMINED DIAGNOSING PRODUCT
Problem Change Cause Change Resolution Change
PARTS
Service Activity Line Status Order Number Product Code Estimated
Qty
Actual
Qty Tracking Number
Ship Exchanged Open 002-10070-00 1.00000
10/9/25 CDempsey- notifying Kevin of correction needed. Contacting NSuarez to ask for clarification.
10/09/25 NSuarez SRA PG1 Please fill out all blank boxes for PCR codes and on PG 3 of SRA can you please add no signature available
10/7/05 CDempsey- tech onsite and told by customer that they fixed unit themselves and don't need service.
10/6 KKelch John called me to warm transfer for Megan to schedule for 10/7 between 9 and 10 am. Customer confirmed.
10/03/2025 SRobinson- Customer have recieve parts and are ready to schedule per case 00532869.
10/03/2025 SRobinson- Called Megan Townsend, 1(636) 937-2546. She was OOO. Sending email to rebeccadarlandvet@gmail.com with WO# and advising a coordinator will be reaching out to schedule.
🔧Work Performed
No work performed. After speaking with the customer unit was just due for New door, seal and weekly maintenance.
🔍Technician Findings
Arrived on site and found the customer fixed unit yesterday
⚠️Problem Description
Travel Zone 1
PROBLEM SUMMARY
NWD high temp codes C633, C544
ADDITIONAL NOTES
Megan Townsend has parts. If part(s) are identified after speaking with Midmark Tech Service, the Service Company Tech
must contact the POC for authorization before ordering. Once approved, notify Midmark immediately. If more time is needed
for the customer’s decision to proceed, inform Midmark Dispatch at 937.688.9175 or dispatch@midmark.com. For assistance,
troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232, option 1. Thank you!
DISPATCH ITEMS
Serial # V2263713 Item M11-043
ITEM DESCRIPTION
M11 STEAM STERILIZER, ANIMAL HEALTH 115V
PCR CODES
Problem Cause Resolution
HIGH TEMPERATURE C54X C57X C98X UM UNDETERMINED DIAGNOSING PRODUCT
Problem Change Cause Change Resolution Change
PARTS
Service Activity Line Status Order Number Product Code Estimated
Qty
Actual
Qty Tracking Number
Ship Exchanged Open 002-10070-00 1.00000
📄Description
Midmark Model M11 (Series) Self Contained Steam Sterilizer (Includes ALL M11 Models)
📋
Inbound from +16369372546
Completed Oct 3, 2025
customer checking status of wo
📧
Email: M11 repair - WO-01307682
Completed Oct 3, 2025
To: rebeccadarlandvet@gmail.com
CC:
BCC:
Attachment: --none--
Subject: M11 repair - WO-01307682
Body:
Hello,
I am reaching out to you today to let you know that we have received the repair request for your M11 (SN V2263713) and a work order has been created. That work order number is WO-01307682, you can use this number as a reference if you wanted to check in on this request at all.
A coordinator will be reaching out to you to get this scheduled.
Please let us know if you have any que
📋
Outbound to +16369372546
Completed Oct 3, 2025
10/03/2025 SRobinson- Called Megan Townsend, 1(636) 937-2546. She was OOO. Sending email to rebeccadarlandvet@gmail.com with WO# and advising a coordinator will be reaching out to schedule.