Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01307711 ↗ ServiceMax

PHILIPS HEALTHCARE • Training • PC

📍 Bryan Rodriguez Trunk Stock — 160 Emerson St Apt 2, Carteret NJ, 07008

Oct 3, 2025 → Oct 3, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Oct 10, 2025
✓ SLA Met (5 biz days early)
Active: 0 biz days
🕐 Clock stopped: Completed (Oct 3, 2025)
0d
▶ Clock Running
Status: Created
Oct 3 → Oct 3, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Oct 3 → Oct 3, 2025
0 business days (counted)
Running total: 0 of ? biz days used
0d
▶ Clock Running
Status: Scheduled
Oct 3 → Oct 3, 2025
0 business days (counted)
Running total: 0 of ? biz days used
Created: Oct 3, 2025 Completed: Oct 3, 2025
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Oct 3 → Oct 3 Created ▶ Running 0 0
Oct 3 → Oct 3 Assigned ▶ Running 0 0
Oct 3 → Oct 3 Scheduled ▶ Running 0 0
Dispatch 0.1d
Coordinators 0.1d
Field Work 0.0d
Billing 0.0d
✓ SLA Met
Dispatch
0.1 days
Coordinators
0.1 days
Field Work
0.0 days
Billing
0.0 days
Created: Oct 3, 2025 Due: Oct 10, 2025 Completed: Oct 3, 2025 (7 days early)
📅
0.2 days Total Age
⏱️
16.4d in Closed Longest Stage
🔄
5 transitions Status Changes
⚠️
15.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1 Oct 2, 2025
Visit 2 Oct 3, 2025

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00532875
URGENT Philips WO Request
Closed
NB trainin - EMSAR U
Priority
High
Origin
Email
Reason
New Case
Contact
N/A
Owner
Shelby Robinson
Created
Oct 3, 2025
Work Orders from this Case (1)
WO-01307711 (current) Invoiced
Training • Bryan Rodriguez
Created: Oct 3, 2025 • Closed: Oct 3, 2025
Completed with significant delays
Invoiced • 152 days old
🚨
Primary Delay 16.4 days stuck in "Closed"
⏱️
Total Delay 15.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.1d / 0.5d SLA
Scheduled
0.1d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
16.4d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
EMSAR U courses
🔍 Technician Findings
N/A
⚠️ Problem Description
NB trainin - EMSAR U
📞 Call Description
Training

Timeline

📞
Case Linked Oct 3, 2:52 PM
Case Number: 00532875
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created Oct 3, 3:00 PM
Work Order: WO-01307711
Type: Training
Priority: PC
👷
▶
3 Technician Assigned Oct 3, 3:40 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Mandy Newman
From: Entered, Assigned
To: Assigned, Scheduled
Duration in Previous: 40m
📅
Dispatch Scheduled by Mandy Newman
Scheduled For: 2025-10-02T12:00:00.000+0000
⏱️
3x Labor Added Oct 3, 4:25 PM
Type: Labor
Status: Open
Qty: 9, 1.5
✔️
▶
2 Status: Completed Oct 3, 4:43 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Bryan Rodriguez
From: Completed
To: Closed
Duration in Previous: 1m
🚨 16.9 business days
📄
Status: Ready to Bill by Timothy Amburgey Oct 28, 8:38 AM
From: Closed
To: Ready to Bill
Duration in Previous: 24d 15h
📨
Status: Invoice Pending by Timothy Amburgey Oct 28, 8:45 AM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 6m, 0m
🚨 71.0 business days
🧾
Invoice Created Feb 11, 10:44 AM
Invoice Number: SM-244888

Bottlenecks

Closed
Duration: 16.4 business days (threshold: 1.0 business days)
Exceeded by 15.4 business days

🔗 Related Artifacts

📞
Case 00532875
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Training
Branch
ERLA - PROD
Technician
Bryan Rodriguez
Scheduled
Oct 2, 8:00 AM
Created
Oct 3, 3:00 PM
Invoice #
SM-244888

Work Details (3)

Name Type Status Qty Amount Date
WL-02959488 Labor Open 9 $0.00 Oct 3, 4:25 PM
WL-02959489 Labor Open 1.5 $0.00 Oct 3, 4:25 PM
WL-02959490 Labor Open 9 $0.00 Oct 3, 4:25 PM

Details