Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01307713 ↗ ServiceMax

PHILIPS HEALTHCARE • Training • PC

📍 Davon Cox Trunk Stock — 2970 W 24th St Apt 12P, Brooklyn NY, 11224

Oct 3, 2025 → Oct 3, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Oct 10, 2025
✓ SLA Met (5 biz days early)
Active: 0 biz days
🕐 Clock stopped: Completed (Oct 3, 2025)
0d
▶ Clock Running
Status: Created
Oct 3 → Oct 3, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Oct 3 → Oct 3, 2025
0 business days (counted)
Running total: 0 of ? biz days used
0d
▶ Clock Running
Status: Scheduled
Oct 3 → Oct 3, 2025
0 business days (counted)
Running total: 0 of ? biz days used
Created: Oct 3, 2025 Completed: Oct 3, 2025
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Oct 3 → Oct 3 Created ▶ Running 0 0
Oct 3 → Oct 3 Assigned ▶ Running 0 0
Oct 3 → Oct 3 Scheduled ▶ Running 0 0
Dispatch 0.1d
Coordinators 0.2d
Billing 0.0d
✓ SLA Met
Dispatch
0.1 days
Coordinators
0.2 days
Billing
0.0 days
Created: Oct 3, 2025 Due: Oct 10, 2025 Completed: Oct 3, 2025 (7 days early)
📅
0.3 days Total Age
⏱️
16.3d in Closed Longest Stage
🔄
4 transitions Status Changes
⚠️
15.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
11 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1 Oct 2, 2025
Visit 2 Oct 3, 2025

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00532876
URGENT Philips WO Request
Closed
NB Training - EMSAR U
Priority
High
Origin
Email
Reason
New Case
Contact
N/A
Owner
Shelby Robinson
Created
Oct 3, 2025
Work Orders from this Case (1)
WO-01307713 (current) Invoiced
Training • Davon Cox
Created: Oct 3, 2025 • Closed: Oct 3, 2025
Completed with significant delays
Invoiced • 152 days old
🚨
Primary Delay 16.3 days stuck in "Closed"
⏱️
Total Delay 15.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.1d / 0.5d SLA
Scheduled
0.2d / 2.0d SLA
Closed
16.3d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Traveled to Coney island Hospital. Ujasi Dalal rescheduled the last Venue Go VGD003219 for Monday 10/6 - Tuesday 10/7. Then went to drop off batteries for Alberto Galan at Coley Hospital on Roosevelt Island. Then worked on some trainings until our meeting with Joe Hudson. 10/3 - Emsar U training and admin work.
🔍 Technician Findings
N/A
⚠️ Problem Description
Training and Travel
📞 Call Description
Training

Timeline

📞
Case Linked Oct 3, 2:53 PM
Case Number: 00532876
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created Oct 3, 3:02 PM
Work Order: WO-01307713
Type: Training
Priority: PC
👷
▶
3 Technician Assigned Oct 3, 3:41 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Mandy Newman
From: Entered, Assigned
To: Assigned, Scheduled
Duration in Previous: 38m, 0m
📅
Dispatch Scheduled by Mandy Newman
Scheduled For: 2025-10-02T12:00:00.000+0000
⏱️
Labor Added Oct 3, 4:41 PM
Type: Labor
Status: Open
Qty: 1
⏱️
▶
2 4x Labor Added Oct 3, 4:51 PM
4x Labor Added → 2x Labor Added
⏱️
2x Labor Added
Type: Labor
Status: Open
Qty: 4.5
💵
▶
2 2x Expenses Added Oct 3, 5:26 PM
2x Expenses Added → 2x Travel Added
🚗
2x Travel Added
Type: Travel
Status: Open
Qty: 19, 21
✔️
Status: Completed by Davon Cox Oct 3, 5:32 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 1h 50m
🚨 16.8 business days
📄
Status: Ready to Bill by Timothy Amburgey Oct 28, 8:38 AM
From: Closed
To: Ready to Bill
Duration in Previous: 24d 15h
📨
Status: Invoice Pending by Timothy Amburgey Oct 28, 8:45 AM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 7m, 0m
🚨 71.0 business days
🧾
Invoice Created Feb 11, 10:44 AM
Invoice Number: SM-244889

Bottlenecks

Closed
Duration: 16.3 business days (threshold: 1.0 business days)
Exceeded by 15.3 business days

🔗 Related Artifacts

📞
Case 00532876
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Training
Branch
ERLA - PROD
Technician
Davon Cox
Scheduled
Oct 2, 8:00 AM
Created
Oct 3, 3:02 PM
Invoice #
SM-244889

Work Details (11)

Name Type Status Qty Amount Date
WL-02959527 Labor Open 1 $0.00 Oct 3, 4:41 PM
WL-02959545 Labor Open 1.25 $0.00 Oct 3, 4:51 PM
WL-02959546 Labor Open 1.25 $0.00 Oct 3, 4:51 PM
WL-02959547 Labor Open 3.75 $0.00 Oct 3, 4:51 PM
WL-02959548 Labor Open 1.75 $0.00 Oct 3, 4:51 PM
WL-02959572 Labor Open 4.5 $0.00 Oct 3, 4:54 PM
WL-02959573 Labor Open 4 $0.00 Oct 3, 4:54 PM
WL-02959600 Expenses Open 1 $0.00 Oct 3, 5:26 PM
WL-02959601 Travel Open 2 $0.00 Oct 3, 5:27 PM
WL-02959603 Travel Open 19 $0.00 Oct 3, 5:28 PM
WL-02959604 Travel Open 21 $0.00 Oct 3, 5:28 PM

Details