Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01307735 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Poplar Bluff Regional Med Ctr North — 3100 Oak Grove Rd, Poplar Bluff MO, 63901

Oct 3, 2025 → Oct 31, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (294 biz days early)
Active: 13 biz days
🕐 Clock stopped: Completed (Oct 23, 2025)
▶ Clock Running
Status: Created
Oct 3 → Oct 3, 2025
0 business days (counted)
Running total: 0 of ? biz days used
2d
▶ Clock Running
Status: Scheduled
Oct 3 → Oct 7, 2025
2 business days (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Tech On Site
Oct 7 → Oct 8, 2025
1 business day (counted)
Running total: 3 of ? biz days used
▶ Clock Running
Status: Scheduled
Oct 8 → Oct 8, 2025
0 business days (counted)
Running total: 3 of ? biz days used
2d
▶ Clock Running
Status: Tech On Site
Oct 8 → Oct 11, 2025
2 business days (counted)
Running total: 5 of ? biz days used
1d
▶ Clock Running
Status: Completed
Oct 11 → Oct 14, 2025
1 business day (counted)
Running total: 6 of ? biz days used
▶ Clock Running
Status: Closed
Oct 14 → Oct 15, 2025
1 business day (counted)
Running total: 7 of ? biz days used
▶ Clock Running
Status: 07e-Partial Project
Oct 15 → Oct 16, 2025
1 business day (counted)
Running total: 8 of ? biz days used
▶ Clock Running
Status: WO Correction Needed
Oct 16 → Oct 16, 2025
0 business days (counted)
Running total: 8 of ? biz days used
▶ Clock Running
Status: Incomplete
Oct 16 → Oct 16, 2025
0 business days (counted)
Running total: 8 of ? biz days used
2d
▶ Clock Running
Status: Closed
Oct 16 → Oct 20, 2025
2 business days (counted)
Running total: 10 of ? biz days used
3d
▶ Clock Running
Status: 07e-Partial Project
Oct 20 → Oct 23, 2025
3 business days (counted)
Running total: 13 of ? biz days used
▶ Clock Running
Status: WO Correction Needed
Oct 23 → Oct 23, 2025
0 business days (counted)
Running total: 13 of ? biz days used
Created: Oct 3, 2025 Completed: Oct 23, 2025
Show SLA Clock Detail (13 periods)
Period Status Clock Biz Days Running Total
Oct 3 → Oct 3 Created ▶ Running 0 0
Oct 3 → Oct 7 Scheduled ▶ Running 2 2
Oct 7 → Oct 8 Tech On Site ▶ Running 1 3
Oct 8 → Oct 8 Scheduled ▶ Running 0 3
Oct 8 → Oct 11 Tech On Site ▶ Running 2 5
Oct 11 → Oct 14 Completed ▶ Running 1 6
Oct 14 → Oct 15 Closed ▶ Running 1 7
Oct 15 → Oct 16 07e-Partial Project ▶ Running 1 8
Oct 16 → Oct 16 WO Correction Needed ▶ Running 0 8
Oct 16 → Oct 16 Incomplete ▶ Running 0 8
Oct 16 → Oct 20 Closed ▶ Running 2 10
Oct 20 → Oct 23 07e-Partial Project ▶ Running 3 13
Oct 23 → Oct 23 WO Correction Needed ▶ Running 0 13
Dispatch 0.0d
Coordinators 2.5d
Field Work 7.0d
Incomplete 0.0d (excluded)
Billing 8.2d
✓ SLA Met
Dispatch
0.0 days
Coordinators
2.5 days
Over SLA
Field Work
7.0 days
Over SLA
Incomplete (excluded from total)
0.0 days
Billing
8.2 days
Over SLA
Created: Oct 3, 2025 Due: Dec 31, 2026 Completed: Oct 31, 2025 (426 days early)
📅
19.5 days Total Age
⏱️
6.0d in Ready to Bill Longest Stage
🔄
18 transitions Status Changes
⚠️
11.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
39 lines Work Details
🚩
6 visits On-Site Trips
👤
Self-Scheduled Scheduling
🚨
6 On-Site Visits
6 on-site visits — critical red flag: repeated failure to resolve
👤 Self-scheduled by Derick Velazquez — scheduling delays attributed to technician, not coordinators
Visit 1 Oct 6, 2025
Visit 2 Oct 7, 2025
Visit 3 Oct 8, 2025
Visit 4 Oct 9, 2025
Visit 5 Oct 10, 2025
Visit 6 Oct 11, 2025

AI Analysis

Powered by OpenAI
Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00532890
URGENT Philips WO Request
Closed
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
Priority
High
Origin
Email
Reason
New Case
Contact
Angela Taylor
Owner
Shelby Robinson
Created
Oct 3, 2025
Work Orders from this Case (1)
WO-01307735 (current) Invoiced
FCO • Derick Velazquez
Created: Oct 3, 2025 • Closed: Oct 31, 2025
Completed with significant delays
Invoiced • 152 days old
🚨
Primary Delay 6.0 days stuck in "Ready to Bill"
⏱️
Total Delay 11.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
2.5d / 2.0d SLA
Tech On Site
4.4d / 1.0d SLA
Completed
2.6d / 1.0d SLA
Closed
6.0d / 1.0d SLA
07e-Partial Project
10.0d
WO Correction Needed
2.2d
Incomplete
0.0d
Ready to Bill
6.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
10/03/2025 Aluman - dispatch to Derick Velazquez for site continuation
🔧 Work Performed
FCO81 IMPLEMENTED
🔍 Technician Findings
FCO81 IMPLEMENTED
⚠️ Problem Description
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
📄 Description
Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)
📞 Call Description
FCO86600081

Timeline

📞
Case Linked Oct 3, 3:33 PM
Case Number: 00532890
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created Oct 3, 3:48 PM
Work Order: WO-01307735
Type: FCO
Priority: PC
👷
▶
3 Technician Assigned Oct 3, 4:01 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Ashley Luman
Scheduled For: 2025-10-06T04:00:00.000+0000, 2025-10-06T00:00:00.000+0000, 2025-10-06T12:00:00.000+0000
🗓️
Status: Scheduled by Ashley Luman
From: Entered
To: Scheduled
Duration in Previous: 12m
💵
3x Expenses Added Oct 3, 5:14 PM
Type: Expenses
Status: Open
Qty: 1
⏳ 2.8 business days
🔧
Status: Tech On Site by Derick Velazquez Oct 7, 8:27 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 3d 16h
⏱️
Labor Added Oct 7, 10:52 PM
Type: Labor
Status: Open
Qty: 1
⏱️
▶
2 2x Labor Added Oct 8, 3:43 PM
2x Labor Added → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 9.5
⏱️
2x Labor Added Oct 8, 3:51 PM
Type: Labor
Status: Open
Qty: 1
⏱️
▶
2 Labor Added Oct 8, 4:54 PM
Labor Added → Status: Scheduled
🗓️
Status: Scheduled by Derick Velazquez
From: Tech On Site, Scheduled
To: Scheduled, Tech On Site
Duration in Previous: 1d 8h, 0m
⏱️
Labor Added Oct 8, 5:46 PM
Type: Labor
Status: Open
Qty: 1
💵
4x Expenses Added Oct 9, 12:16 AM
Type: Expenses
Status: Open
Qty: 1
⏱️
3x Labor Added Oct 9, 12:19 PM
Type: Labor, Expenses
Status: Open
Qty: 0.5, 1
⏱️
2x Labor Added Oct 9, 11:37 PM
Type: Labor
Status: Open
Qty: 0.5
✔️
Status: Completed by Derick Velazquez Oct 10, 10:12 PM
From: Tech On Site
To: Completed
Duration in Previous: 2d 5h
⏱️
3x Labor Added Oct 10, 10:18 PM
Type: Labor
Status: Open
Qty: 5, 0.5
💵
2x Expenses Added Oct 10, 10:58 PM
Type: Expenses
Status: Open
Qty: 1
💵
3x Expenses Added Oct 11, 12:15 PM
Type: Expenses
Status: Open
Qty: 1
⏳ 0.0 business days
💵
5x Expenses Added Oct 12, 1:16 PM
Type: Expenses, Labor
Status: Open
Qty: 1, 9
💵
4x Expenses Added Oct 12, 2:03 PM
Type: Expenses
Status: Open
Qty: 1
⏱️
Labor Added Oct 12, 7:14 PM
Type: Labor
Status: Open
Qty: 2.5
⏳ 1.0 business days
🏁
Status: Closed by Derick Velazquez Oct 14, 1:46 PM
From: Completed
To: Closed
Duration in Previous: 3d 15h
⏱️
▶
2 Labor Added Oct 15, 9:25 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 19h 39m
⏳ 2.0 business days
✏️
Status: WO Correction Needed by Timothy Amburgey Oct 16, 3:21 PM
From: 07e-Partial Project
To: WO Correction Needed
Duration in Previous: 1d 5h
⚠️
Status: Incomplete by Derick Velazquez Oct 16, 5:43 PM
From: WO Correction Needed
To: Incomplete
Duration in Previous: 2h 21m
🏁
Status: Closed by Derick Velazquez Oct 16, 6:00 PM
From: Incomplete
To: Closed
Duration in Previous: 16m
⏳ 2.7 business days
📋
Status: 07e-Partial Project by Timothy Amburgey Oct 20, 9:00 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 3d 15h
⏳ 4.0 business days
✏️
Status: WO Correction Needed by Timothy Amburgey Oct 23, 2:03 PM
From: 07e-Partial Project
To: WO Correction Needed
Duration in Previous: 3d 5h
✔️
Status: Completed by Derick Velazquez Oct 23, 3:05 PM
From: WO Correction Needed
To: Completed
Duration in Previous: 1h 2m
🏁
Status: Closed by Derick Velazquez Oct 24, 1:16 PM
From: Completed
To: Closed
Duration in Previous: 22h 10m
⏳ 2.0 business days
📋
Status: 07e-Partial Project by Timothy Amburgey Oct 27, 8:54 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 2d 19h
⏳ 4.0 business days
✏️
Status: WO Correction Needed by Timothy Amburgey Oct 30, 2:07 PM
From: 07e-Partial Project
To: WO Correction Needed
Duration in Previous: 3d 5h
✔️
Status: Completed by Fady Messak Oct 31, 7:18 AM
From: WO Correction Needed, Completed
To: Completed, Closed
Duration in Previous: 17h 10m
📄
Status: Ready to Bill by Timothy Amburgey Oct 31, 8:32 AM
From: Closed
To: Ready to Bill
Duration in Previous: 1h 13m
⚠️ 5.6 business days
💰
Status: Invoiced by Josh Longway Nov 7, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 6d 20h
⏳ 2.0 business days
🧾
Invoice Created Nov 10, 4:32 PM
Invoice Number: SM-245886

Bottlenecks

Scheduled
Duration: 2.5 business days (threshold: 2.0 business days)
Exceeded by 4.0 business hours
Tech On Site
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Tech On Site
Duration: 2.4 business days (threshold: 1.0 business days)
Exceeded by 1.4 business days
Closed
Duration: 1.8 business days (threshold: 1.0 business days)
Exceeded by 6.2 business hours
Closed
Duration: 2.2 business days (threshold: 1.0 business days)
Exceeded by 1.2 business days
Completed
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.9 business hours
Closed
Duration: 1.8 business days (threshold: 1.0 business days)
Exceeded by 6.7 business hours
Ready to Bill
Duration: 6.0 business days (threshold: 1.0 business days)
Exceeded by 5.0 business days

🔗 Related Artifacts

📞
Case 00532890
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Derick Velazquez
Scheduled
Oct 6, 8:00 AM
Created
Oct 3, 3:48 PM
Invoice #
SM-245886

Work Details (39)

Name Type Status Qty Amount Date
WL-02959587 Expenses Open 1 $438.48 Oct 3, 5:14 PM
WL-02959589 Expenses Open 1 $0.00 Oct 3, 5:14 PM
WL-02959588 Expenses Open 1 $0.00 Oct 3, 5:14 PM
WL-02962870 Labor Open 1 $0.00 Oct 7, 10:52 PM
WL-02963651 Labor Open 5 $0.00 Oct 8, 3:43 PM
WL-02963652 Labor Open 1 $0.00 Oct 8, 3:43 PM
WL-02963669 Labor Open 9.5 $0.00 Oct 8, 3:46 PM
WL-02963677 Labor Open 1 $0.00 Oct 8, 3:51 PM
WL-02963676 Labor Open 1 $0.00 Oct 8, 3:51 PM
WL-02963859 Labor Open 5 $475.00 Oct 8, 4:54 PM
WL-02963974 Labor Open 1 $310.00 Oct 8, 5:46 PM
WL-02964552 Expenses Open 1 $0.00 Oct 9, 12:16 AM
WL-02964553 Expenses Open 1 $0.00 Oct 9, 12:16 AM
WL-02964554 Expenses Open 1 $0.00 Oct 9, 12:16 AM
WL-02964555 Expenses Open 1 $0.00 Oct 9, 12:16 AM
WL-02965026 Labor Open 0.5 $0.00 Oct 9, 12:19 PM
WL-02965027 Expenses Open 1 $0.00 Oct 9, 12:19 PM
WL-02965028 Expenses Open 1 $0.00 Oct 9, 12:19 PM
WL-02966070 Labor Open 0.5 $310.00 Oct 9, 11:37 PM
WL-02966069 Labor Open 5 $475.00 Oct 9, 11:37 PM
WL-02967432 Labor Open 5 $475.00 Oct 10, 10:18 PM
WL-02967433 Labor Open 0.5 $310.00 Oct 10, 10:18 PM
WL-02967431 Labor Open 0.5 $0.00 Oct 10, 10:18 PM
WL-02967458 Expenses Open 1 $0.00 Oct 10, 10:58 PM
WL-02967457 Expenses Open 1 $0.00 Oct 10, 10:58 PM
WL-02967676 Expenses Open 1 $750.00 Oct 11, 12:15 PM
WL-02967677 Expenses Open 1 $0.00 Oct 11, 12:15 PM
WL-02967678 Expenses Open 1 $0.00 Oct 11, 12:15 PM
WL-02967927 Expenses Open 1 $0.00 Oct 12, 1:16 PM
WL-02967926 Labor Open 9 $0.00 Oct 12, 1:16 PM
WL-02967928 Expenses Open 1 $0.00 Oct 12, 1:16 PM
WL-02967929 Expenses Open 1 $0.00 Oct 12, 1:16 PM
WL-02967930 Expenses Open 1 $0.00 Oct 12, 1:16 PM
WL-02967931 Expenses Open 1 $0.00 Oct 12, 2:03 PM
WL-02967932 Expenses Open 1 $0.00 Oct 12, 2:03 PM
WL-02967933 Expenses Open 1 $0.00 Oct 12, 2:03 PM
WL-02967934 Expenses Open 1 $0.00 Oct 12, 2:03 PM
WL-02968012 Labor Open 2.5 $0.00 Oct 12, 7:14 PM
WL-02971143 Labor Open 0.016666666666667 $228.00 Oct 15, 9:25 AM

Details