Please use felicia as the on-site contact: 720-476-1222--- Model: Riter / Serial: V2518512
the exam chair in room 4 is having issues with staying up.
ADCS Work Order: [##21543## : 441-Poplar- Exam chair]
11/4/2025 Sramen - due date was already updated but delay code needed updated. This was sent to non local tech since there are no local techs available. Used the escalated to another tech delay code.
10-30 Mburris called site and set appt Felicia Wolf
10/23/25 RCook- Updated due date based on parts. Removed delay code
🔧Work Performed
Testing confirmed the chair's vertical movement (up/down) was fully functional. However, the chair exhibited difficulty articulating into the recline position. Replaced gas spring
🔍Technician Findings
SN:V2518512
The gas spring was identified as the failure point and replaced.
⚠️Problem Description
Please use felicia as the on-site contact: 720-476-1222--- Model: Riter / Serial: V2518512
the exam chair in room 4 is having issues with staying up.
ADCS Work Order: [##21543## : 441-Poplar- Exam chair] https://www.ebiotrack.com/workorder.php?wo=68726
📋
Outbound to +13038509715
Completed Oct 30, 2025
10-30 Mburris called site and set appt
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Oct 18, 2025
To: felicia.wolf@adcsclinics.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01307749Location: ADCS - 441 - PoplarAddress: 3540 S Poplar Street, Suite 300 Denver, CO 80237Device: Problem Description: Please use felicia as the on-site contact: 720-476-1222--
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Oct 11, 2025
To: felicia.wolf@adcsclinics.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01307749Location: ADCS - 441 - PoplarAddress: 3540 S Poplar Street, Suite 300 Denver, CO 80237Device: Problem Description: Please use felicia as the on-site contact: 720-476-1222--
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Oct 4, 2025
To: felicia.wolf@adcsclinics.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01307749Location: ADCS - 441 - PoplarAddress: 3540 S Poplar Street, Suite 300 Denver, CO 80237Device: Problem Description: Please use felicia as the on-site contact: 720-476-1222--
Work Order: WO-01307749
Account: Advanced Dermatology and Cosmetic Surgery (ADCS)
Customer Case Number:
Location: ADCS - 441 - Poplar
Address: 3540 S Poplar Street, Suite 300, Denver, CO 80237
Manufacturer:
Model #:
Serial #:
Contact Name: Felicia Wolf
Contact Phone: 303-850-9715
Contact Email:
Timeline
📞
Case Linked Oct 3, 1:18 PM
Case Number:00532811
Subject:L2 review
Status:Closed
📋
▶
3
Work Order Created Oct 3, 4:47 PM
Work Order Created → Parts Requested → Status: Awaiting Parts
📦
Parts Requested
Order:00082937
Status:Closed
📦
Status: Awaiting Parts by Wendy Argueta
From:Entered
To:Awaiting Parts
Duration in Previous:1m
🚨12.9 business days
🔩
▶
2
2x Parts Added Oct 22, 5:04 PM
2x Parts Added → Status: Reschedule
🔄
Status: Reschedule by Keith Fricke
From:Awaiting Parts
To:Reschedule
Duration in Previous:19d 0h
⏳2.9 business days
👷
▶
2
Technician Assigned Oct 24, 9:04 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Michael Burris
From:Reschedule
To:Assigned
Duration in Previous:1d 15h
⚠️5.0 business days
🗓️
▶
2
Status: Scheduled Oct 30, 2:07 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Michael Burris
Scheduled For:2025-11-05T16:00:00.000+0000
⏳3.0 business days
💵
3x Expenses Added Nov 3, 1:47 PM
Type:Expenses
Status:Open
Qty:1
⏳3.0 business days
🔧
Status: Tech On Site by Michael RussellNov 5, 11:43 AM
From:Scheduled
To:Tech On Site
Duration in Previous:5d 22h
⏱️
▶
2
3x Labor Added Nov 5, 12:49 PM
3x Labor Added → Status: Tech Off Site
🚗
Status: Tech Off Site by Michael Russell
From:Tech On Site, Tech Off Site
To:Tech Off Site, Completed
Duration in Previous:1h 6m, 0m
💵
2x Expenses Added Nov 6, 10:36 AM
Type:Expenses
Status:Open
Qty:1
⏳2.3 business days
💵
Expenses Added Nov 10, 2:33 AM
Type:Expenses
Status:Open
Qty:1
💵
▶
2
3x Expenses Added Nov 10, 2:42 AM
3x Expenses Added → Status: Closed
🏁
Status: Closed by Michael Russell
From:Completed
To:Closed
Duration in Previous:4d 13h
⏳2.0 business days
📄
Status: Ready to Bill by Diane PattonNov 12, 10:55 AM
From:Closed, Ready to Bill, Invoice Pending
To:Ready to Bill, Invoice Pending, Invoiced
Duration in Previous:2d 8h, 0m
⚠️9.0 business days
🧾
Invoice Created Nov 24, 9:55 AM
Invoice Number:SM-246286
Bottlenecks
Awaiting Parts
Duration: 12.4 business days (threshold: 3.0 business days)
Exceeded by 9.4 business days
Reschedule
Duration: 2.4 business days (threshold: 2.0 business days)
Exceeded by 2.9 business hours
Assigned
Duration: 5.0 business days (threshold: 4.0 business hours)
Exceeded by 4.5 business days
Scheduled
Duration: 4.7 business days (threshold: 2.0 business days)
Exceeded by 2.7 business days
Completed
Duration: 3.7 business days (threshold: 1.0 business days)
Exceeded by 2.7 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)