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← WO Overview

WO-01307750 ↗ ServiceMax

Oak Street Health • Virtual Tech - Drop Shipment • PC

📍 Oak Street Health - Walnut Hills, OH — 1431 Wayne Ave, Dayton OH, 45410

Oct 3, 2025 → Dec 5, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Nov 7, 2025
✗ SLA Missed
Active: 2 biz days
Paused: 39 biz days
🕐 Clock stopped: Invoiced (Dec 5, 2025)
▶ Clock Running
Status: Created
Oct 3 → Oct 3, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸39d
⏸ Clock Paused
Status: Awaiting Parts
Oct 3 → Dec 3, 2025
39 business days (not counted)
▶ Clock Running
Status: L2 Review
Dec 3 → Dec 5, 2025
2 business days (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Completed
Dec 5 → Dec 5, 2025
0 business days (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Assigned
Dec 5 → Dec 5, 2025
0 business days (counted)
Running total: 2 of ? biz days used
Created: Oct 3, 2025 Invoiced: Dec 5, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Oct 3 → Oct 3 Created ▶ Running 0 0
Oct 3 → Dec 3 Awaiting Parts ⏸ Paused 39 —
Dec 3 → Dec 5 L2 Review ▶ Running 2 2
Dec 5 → Dec 5 Completed ▶ Running 0 2
Dec 5 → Dec 5 Assigned ▶ Running 0 2
Dispatch 0.0d
Material Management 39.4d
Coordinators 0.0d
Field Work 0.0d
Billing 17.0d
✗ SLA Missed
Dispatch
0.0 days
Material Management
39.4 days
Over SLA
Coordinators
0.0 days
Field Work
0.0 days
Billing
17.0 days
Over SLA
Created: Oct 3, 2025 Due: Nov 7, 2025 Completed: Dec 5, 2025 (27 days late)
📅
41.4 days Total Age
⏱️
39.4d in Awaiting Parts Longest Stage
🔄
8 transitions Status Changes
⚠️
54.4d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00532862
No quote required
Closed
Follow up to WO-01286920 Inspection #: 28597 Asset ID: 6345986 Model: Burdick - ELI 280 Notes: Out of range. Leads need replaced. Artifacts appear when flexing wires on leads.
Priority
Standard
Origin
Email
Reason
New Case
Contact
Kimberly Bond
Owner
Virtual Tech
Created
Oct 3, 2025
Work Orders from this Case (1)
WO-01307750 (current) Invoiced
Virtual Tech - Drop Shipment • Virtual Tech
Created: Oct 3, 2025 • Closed: Dec 5, 2025
Completed with significant delays
Invoiced • 152 days old
🚨
Primary Delay 39.4 days stuck in "Awaiting Parts"
⏱️
Total Delay 54.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Awaiting Parts
39.4d / 3.0d SLA
L2 Review
2.2d
Completed
0.0d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Closed
3.0d / 1.0d SLA
Ready to Bill
17.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Parts ordered and shipped to the site after troubleshooting
🔍 Technician Findings
Parts ordered and shipped to the site after troubleshooting
⚠️ Problem Description
Follow up to WO-01286920 Inspection #: 28597 Asset ID: 6345986 Model: Burdick - ELI 280 Notes: Out of range. Leads need replaced. Artifacts appear when flexing wires on leads. https://www.ebiotrack.com/workorder.php?wo=68727

Timeline

📞
Case Linked Oct 3, 2:20 PM
Case Number: 00532862
Subject: No quote required
Status: Closed
📋
▶
3 Work Order Created Oct 3, 4:58 PM
Work Order Created → Parts Requested → Status: Awaiting Parts
📦
Parts Requested
Order: 00082938
Status: Closed
📦
Status: Awaiting Parts by Wendy Argueta
From: Entered
To: Awaiting Parts
Duration in Previous: 2m
🚨 39.9 business days
🔩
▶
2 3x Parts Added Dec 3, 5:44 PM
3x Parts Added → Status: L2 Review
👀
Status: L2 Review by Julie Ann Shoemaker
From: Awaiting Parts
To: L2 Review
Duration in Previous: 61d 1h
⏳ 2.8 business days
✔️
▶
4 Status: Completed Dec 5, 8:47 AM
Status: Completed → Labor Added → Technician Assigned → Status: Assigned
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.016666666666667
👷
Technician Assigned by Wendy Argueta
Technician: a0h8Y00000JjEstQAF, Virtual Tech
👷
Status: Assigned by Wendy Argueta
From: Completed
To: Assigned
Duration in Previous: 1m
🏁
Status: Closed by Wendy Argueta Dec 5, 8:58 AM
From: Assigned
To: Closed
Duration in Previous: 9m
⏳ 3.0 business days
📄
Status: Ready to Bill by Diane Patton Dec 9, 9:31 AM
From: Closed
To: Ready to Bill
Duration in Previous: 4d 0h
🚨 17.0 business days
📨
Status: Invoice Pending by Diane Patton Jan 2, 6:10 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 24d 8h
🧾
▶
2 Invoice Created Jan 2, 6:30 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 19m

Bottlenecks

Awaiting Parts
Duration: 39.4 business days (threshold: 3.0 business days)
Exceeded by 36.4 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 17.0 business days (threshold: 1.0 business days)
Exceeded by 16.0 business days

🔗 Related Artifacts

📞
Case 00532862
Closed
📦
Parts Order 00082938
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Virtual Tech - Drop Shipment
Branch
Edge
Technician
Virtual Tech
Scheduled
N/A
Created
Oct 3, 4:58 PM
Invoice #
SM-250448

Work Details (4)

Name Type Status Qty Amount Date
WL-03025484 Parts Open 1 $279.45 Dec 3, 5:44 PM
WL-03025485 Parts Open 1 $70.20 Dec 3, 5:44 PM
WL-03025486 Expenses Open 1 $25.00 Dec 3, 5:44 PM
WL-03027640 Labor Open 0.016666666666667 $30.64 Dec 5, 8:48 AM

Details