Detailed work order timeline, KPIs, and analysis
NaphCare • Repair • P3
📍 NaphCare - Pasco County Corrections Detention Facility — 20101 Central Blvd, Land O’ Lakes FL, 34637
Oct 6, 2025 → Oct 29, 2025
| Period | Status | Clock | Biz Days | Running Total |
|---|---|---|---|---|
| Oct 6 → Oct 6 | Created | ▶ Running | 0 | 0 / 3 |
| Oct 6 → Oct 6 | Ready for Scheduling | ▶ Running | 0 | 0 / 3 |
| Oct 6 → Oct 8 | Assigned | ▶ Running | 2 | 2 / 3 |
| Oct 8 → Oct 14 | Awaiting Parts - Customer | ⏸ Paused | 3 | — |
| Oct 14 → Oct 15 | Ready for Scheduling | ▶ Running | 1 | 3 / 3 |
| Oct 15 → Oct 23 | Assigned | ▶ Running | 6 | 9 / 3 |
| Oct 23 → Oct 29 | Scheduled | ▶ Running | 4 | 13 / 3 |
| Oct 29 → Oct 29 | Tech On Site | ▶ Running | 0 | 13 / 3 |
Part sent by Midmark
10/23/25 AJinerson - Email logged on WO-01307763. Received email back from POC Renee confirming tech visit for Weds. 10/29 for both repair services.
Asking who POC on site will be and if anything further is needed still for scheduling this visit.
10/23/25 AJinerson - Email logged on WO-01307763. Sent email to Renee offering tech visit on 10/29 with eta between 10AM-12PM for both repairs.
10/23/25 AJinerson - Call logged on WO-01307763. Called Renee to schedule tech visit for both repairs now that we have ETA on parts.
Received message:
"Number you have dialed is not answering, please try again later" with no option to leave VM.
10/23/25 RCook- Updated due date based on parts.
10/23/25 AJinerson - WO-01308180 parts order showing ETA on parts 10/24 by end of day.
10/17/25 AJinerson - WO-01308180 is still in awaiting parts - site wants to schedule this service during same visit.
10/16/25 RCook- Per email from Renee for when this is ready to schedule: He will come to the front lobby of the main jail and advise them he is providing a service for medical equipment. They will contact medical to escort him back.
10/16/25 AJinerson - Per below notes/email w/ customer, they are requesting to hold off on scheduling this until WO-01308180 is ready to schedule so they can be serviced during same visit. WO-01308180 is still in awaiting parts.
10/15/25 RCook- Per email from Renee states she would like to wait to schedule this WO with WO-01308180 when tracking is received. Also email Renee asking if there is anything needed for our technician to gain access to the equipment and site when we do schedule. See logged email.
10/15/25 RCook- Emailed Renee Bingham to schedule for 10/17/25. Arrival time between 10AM-12PM. Waiting for confirmation. See logged email.
10/15/25 RCook- Called Renee Bingham to schedule. No answer. Could not leave message.
10/14/25 SReich - Per the attached email, customer received the part for the M11 repair.
10/08/2025 LHill-Called Renee at (813) 235-6035. advised her that she will need to call Midmark and order the parts. She advised that she is attempting through her supply chain to order the parts.
10/08/2025 LHill-rec'd chatter from Dylan-Reviewing this it sounds like the parts were not ordered yet. I would have Renee order them so we can complete the service.
Sounds like since the customer refused Midmark's assistance, they just provided the part number for it to be ordered.
10/7/25 RCook- Chattered:
@[Dylan Nakoff] Do you have an update on how we should proceed with this WO? Thank you!
10/6/25 RCook- Spoke with Renee and asked if she had received parts from Midmark. She states she does not know how the parts were ordered. She is checking with her supply dept to determine if they have ordered the part. I have reached out to DNakoff with assistance with this WO since this equipment is under warranty. Also stated that their M9 needs repair. Sent email to dispatch for WO request.
| Name | Type | Status | Qty | Amount | Date |
|---|---|---|---|---|---|
| WL-02988007 | Labor | Open | 3 | $447.00 | Oct 29, 2:00 PM |
| WL-02988008 | Labor | Open | 0.75 | $111.75 | Oct 29, 2:00 PM |
| WL-02988009 | Travel | Open | 148 | - | Oct 29, 2:00 PM |