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WO-01307766 ↗ ServiceMax

Oak Street Health • Virtual Tech - Drop Shipment • PC

📍 Oak Street Health - Walnut Hills, OH — 1431 Wayne Ave, Dayton OH, 45410

Oct 6, 2025 → Dec 15, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 5, 2025
✗ SLA Missed
Active: 1 biz days
Paused: 45 biz days
🕐 Clock stopped: Completed (Dec 15, 2025)
▶ Clock Running
Status: Created
Oct 6 → Oct 6, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸45d
⏸ Clock Paused
Status: Awaiting Parts
Oct 6 → Dec 12, 2025
45 business days (not counted)
▶ Clock Running
Status: Reschedule
Dec 12 → Dec 15, 2025
1 business day (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Assigned
Dec 15 → Dec 15, 2025
0 business days (counted)
Running total: 1 of ? biz days used
Created: Oct 6, 2025 Completed: Dec 15, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Oct 6 → Oct 6 Created ▶ Running 0 0
Oct 6 → Dec 12 Awaiting Parts ⏸ Paused 45 —
Dec 12 → Dec 15 Reschedule ▶ Running 1 1
Dec 15 → Dec 15 Assigned ▶ Running 0 1
Dispatch 0.0d
Material Management 46.0d
Coordinators 1.7d
Billing 11.6d
✗ SLA Missed
Dispatch
0.0 days
Material Management
46.0 days
Over SLA
Coordinators
1.7 days
Billing
11.6 days
Over SLA
Created: Oct 6, 2025 Due: Dec 5, 2025 Completed: Dec 15, 2025 (9 days late)
📅
47.0 days Total Age
⏱️
46.0d in Awaiting Parts Longest Stage
🔄
7 transitions Status Changes
⚠️
54.6d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

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Originating Case

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🎫
Case #00532738
Follow up to WO-01286920
Closed
Follow up to WO-01286920 Inspection #: 28597 Asset ID: 6059094 Model: Welch Allyn - 777 Notes: Will not power on. Bulbs are burnt out and need replaced Inspection #: 28597 Asset ID: 6059131 Model: Welch Allyn - 777 Notes: Will not power on. bulbs need replaced
Priority
Standard
Origin
Email
Reason
New Case
Contact
Kimberly Bond
Owner
Virtual Tech
Created
Oct 3, 2025
Work Orders from this Case (1)
WO-01307766 (current) Invoiced
Virtual Tech - Drop Shipment • Virtual Tech
Created: Oct 6, 2025 • Closed: Dec 15, 2025
Completed with significant delays
Invoiced • 149 days old
🚨
Primary Delay 46.0 days stuck in "Awaiting Parts"
⏱️
Total Delay 54.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Awaiting Parts
46.0d / 3.0d SLA
Reschedule
1.7d / 2.0d SLA
Assigned
0.0d / 0.5d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
11.6d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
parts ordered and shipped to site
🔍 Technician Findings
parts ordered and shipped to site
⚠️ Problem Description
Follow up to WO-01286920 Inspection #: 28597 Asset ID: 6059094 Model: Welch Allyn - 777 Notes: Will not power on. Bulbs are burnt out and need replaced Inspection #: 28597 Asset ID: 6059131 Model: Welch Allyn - 777 Notes: Will not power on. bulbs need replaced https://www.ebiotrack.com/workorder.php?wo=68733

Timeline

📞
Case Linked Oct 3, 11:08 AM
Case Number: 00532738
Subject: Follow up to WO-01286920
Status: Closed
⏳ 2.0 business days
📋
▶
3 Work Order Created Oct 6, 8:28 AM
Work Order Created → Parts Requested → Status: Awaiting Parts
📦
Parts Requested
Order: 00082953
Status: Closed
📦
Status: Awaiting Parts by Derek Reynolds
From: Entered
To: Awaiting Parts
Duration in Previous: 0m
🚨 46.0 business days
🔩
▶
2 3x Parts Added Dec 12, 1:37 PM
3x Parts Added → Status: Reschedule
🔄
Status: Reschedule by Julie Ann Shoemaker
From: Awaiting Parts
To: Reschedule
Duration in Previous: 67d 6h
⏳ 2.0 business days
👷
▶
4 Technician Assigned Dec 15, 9:39 AM
Technician Assigned → Status: Assigned → Labor Added → Status: Completed
👷
Status: Assigned by Wendy Argueta
From: Reschedule
To: Assigned
Duration in Previous: 2d 20h
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.31666666666667
✔️
Status: Completed by Wendy Argueta
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 1m, 0m
⏳ 2.0 business days
📄
Status: Ready to Bill by Diane Patton Dec 16, 2:17 PM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 4h
🚨 12.0 business days
📨
Status: Invoice Pending by Diane Patton Jan 2, 6:10 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 17d 3h
🧾
▶
2 Invoice Created Jan 2, 6:30 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 19m

Bottlenecks

Awaiting Parts
Duration: 46.0 business days (threshold: 3.0 business days)
Exceeded by 43.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 11.6 business days (threshold: 1.0 business days)
Exceeded by 10.6 business days

🔗 Related Artifacts

📞
Case 00532738
Closed
📦
Parts Order 00082953
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Virtual Tech - Drop Shipment
Branch
Edge
Technician
Virtual Tech
Scheduled
N/A
Created
Oct 6, 8:28 AM
Invoice #
SM-250448

Work Details (4)

Name Type Status Qty Amount Date
WL-03035982 Parts Open 1 $494.10 Dec 12, 1:37 PM
WL-03035983 Parts Open 1 $346.95 Dec 12, 1:37 PM
WL-03035984 Expenses Open 1 $16.50 Dec 12, 1:37 PM
WL-03037705 Labor Open 0.31666666666667 $61.29 Dec 15, 9:40 AM

Details