JGutierrez 10/08 - Completed trade repair. Waiting for customer to report back the results of an overnight sample run before closing call.
Please assign to Jose Gutierrez
ARP to site is 142 miles. Zone 3
🔧Work Performed
Upon arriving on site, performed the built-in headspace leak and restriction test, which failed at stage 1 of the vial leak test, indicating a leak or parts failure somewhere along the vial pressurization flow path. Since customer was able to see peaks with expected area counts despite this pressurization failure, investigated further down the HS flow path. Opened the front cover of the HS to access the sample probe lifter. In problem description, customer observed that the vial cap septa with missing peaks were not fully pierced compared to the vials whose peaks were displayed. This issue is indicative of a failing sample probe lifter motor, where the motor is unable to lift the vial high enough for the sample probe to properly pierce the septa for vial pressurization and sample extraction. Replaced the sample probe lifter and verified functionality. Had customer run a batch of samples to see if any of the vials were missing peaks.
⚠️Problem Description
SYS-GC-7890
Repair
ARP PRI No peaks, intermittent
📄Description
7697A Headspace Sampler, 12
📞Call Description
OCT 2025 GC REPAIR
📅
WO-01307768 - Repair - G4556A - PORT LAVACA - Ineos Nitriles USA LLC
Oct 8, 2025 11:00am – 5:00pm
Work Order: WO-01307768
Account: AGILENT TECHNOLOGIES (ASP)
Customer Case Number: 6008121932
Location: Ineos Nitriles USA LLC
Address: 13050 State Hwy 185 N, PORT LAVACA, TX 77979
Manufacturer:
Model #: G4556A
Serial #: CN18330033
Contact Name: Nancy Schuetz
Contact Phone: 3615528228
Contact Email:
Timeline
📞
▶
4
Case Linked Oct 6, 8:30 AM
Case Linked → Work Order Created → Status: Ready for Scheduling → Technician Assigned
📋
Work Order Created
Work Order:WO-01307768
Type:Repair
Priority:PC
📅
Status: Ready for Scheduling by Leona Coonrod
From:Entered, Ready for Scheduling
To:Ready for Scheduling, Assigned
Duration in Previous:0m
👷
Technician Assigned by Leona Coonrod
Technician:Jose Gutierrez
⏳2.0 business days
🗓️
▶
2
Status: Scheduled Oct 7, 4:25 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Jose Gutierrez
Scheduled For:2025-10-08T15:00:00.000+0000
🔧
Status: Tech On Site by Jose GutierrezOct 8, 1:27 PM
From:Scheduled
To:Tech On Site
Duration in Previous:21h 1m
🚗
Status: Tech Off Site by Jose GutierrezOct 8, 6:30 PM
From:Tech On Site
To:Tech Off Site
Duration in Previous:5h 3m
⏱️
3x Labor Added Oct 8, 10:39 PM
Type:Labor
Status:Open
Qty:2.8333333333333, 4
🚗
2x Travel Added Oct 8, 11:38 PM
Type:Travel
Status:Open
Qty:157, 153
🗓️
Status: Scheduled by Jose GutierrezOct 8, 11:46 PM
From:Tech Off Site
To:Scheduled
Duration in Previous:5h 16m
✔️
Status: Completed by Jose GutierrezOct 9, 1:18 PM
From:Scheduled, Completed
To:Completed, Closed
Duration in Previous:13h 32m, 0m
📄
Status: Ready to Bill by Hannah ShawOct 9, 3:26 PM
From:Closed
To:Ready to Bill
Duration in Previous:2h 7m
⚠️9.0 business days
📨
▶
2
Status: Invoice Pending Oct 22, 3:27 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From:Invoice Pending
To:Invoiced
Duration in Previous:2m
⏳4.0 business days
🧾
Invoice Created Oct 27, 12:22 PM
Invoice Number:SM-244382
Bottlenecks
Assigned
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Ready to Bill
Duration: 8.6 business days (threshold: 1.0 business days)