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WO-01307778 ↗ ServiceMax

HIALEAH FIRE DEPARTMENT • Repair • P7

📍 Hialeah Fire Department - Station 1 — 93 E. 5th Street, Hialeah FL, 33010

Oct 6, 2025 → Oct 6, 2025

✅ Completed
P7
SLA Clock
7 business days from creation · Target: Oct 16, 2025
✓ SLA Met (7 biz days early)
Active: 0 biz days
Budget: 7 biz days
🕐 Clock stopped: Completed (Oct 6, 2025)
SLA Target
▶ Clock Running
Status: Created
Oct 6 → Oct 6, 2025
0 business days (counted)
Running total: 0 of 7 biz days used
▶ Clock Running
Status: Ready for Scheduling
Oct 6 → Oct 6, 2025
0 business days (counted)
Running total: 0 of 7 biz days used
▶ Clock Running
Status: Assigned
Oct 6 → Oct 6, 2025
0 business days (counted)
Running total: 0 of 7 biz days used
0d
▶ Clock Running
Status: Scheduled
Oct 6 → Oct 6, 2025
0 business days (counted)
Running total: 0 of 7 biz days used
0d
▶ Clock Running
Status: Tech On Site
Oct 6 → Oct 6, 2025
0 business days (counted)
Running total: 0 of 7 biz days used
Created: Oct 6, 2025 Completed: Oct 6, 2025
Business Days Used 0 / 7
0 7d budget
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Oct 6 → Oct 6 Created ▶ Running 0 0 / 7
Oct 6 → Oct 6 Ready for Scheduling ▶ Running 0 0 / 7
Oct 6 → Oct 6 Assigned ▶ Running 0 0 / 7
Oct 6 → Oct 6 Scheduled ▶ Running 0 0 / 7
Oct 6 → Oct 6 Tech On Site ▶ Running 0 0 / 7
Dispatch 0.0d
Coordinators 0.2d
Field Work 0.7d
Billing 2.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.2 days
Field Work
0.7 days
Billing
2.0 days
Created: Oct 6, 2025 Due: Oct 15, 2025 Completed: Oct 6, 2025 (9 days early)
📅
0.9 days Total Age
⏱️
2.5d in Closed Longest Stage
🔄
8 transitions Status Changes
⚠️
1.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00531578
EMS L2 Review
Closed
Q-00030388 I will need two repair WOs. Location station 1. 5 street 59T EZ Glide power 19N415027 Bad wheels. Parts needed 2 rear wheels, 2748087 59T EZ Glide power 19N415034 Bad wheels. Parts needed 2 rear wheels, 2748087 NOTE Tech has all parts needed for repairs.
Priority
Standard
Origin
Email
Reason
New Case
Contact
Alex Conesa
Owner
Leona Coonrod
Created
Sep 30, 2025
Work Orders from this Case (2)
WO-01307777 Invoiced
Repair • Ray Andreu
Created: Oct 6, 2025 • Closed: Oct 6, 2025
WO-01307778 (current) Invoiced
Repair • Ray Andreu
Created: Oct 6, 2025 • Closed: Oct 6, 2025
Completed with minor delays
Invoiced • 149 days old
🚨
Primary Delay 2.5 days stuck in "Closed"
⏱️
Total Delay 1.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
0.1d / 2.0d SLA
Tech On Site
0.7d / 1.0d SLA
Closed
2.5d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
2.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

TBA exceeded quote due to parts

10/6/25 RCook- Spoke with technician, states he spoke with Alex this morning. Alex stated he signed the quote this morning and Ray can come onsite today.

🔧 Work Performed
Service repair, replace wheels, control board, lock spring, tighten, cycle test, clean return to service.
🔍 Technician Findings
Inspect found head wheels outer shell cracked, control board not working, track lock spring worn.
⚠️ Problem Description
Q-00030388 I will need two repair WOs. Location station 1. 5 street 2 of 2 59T EZ Glide power 19N415034 Bad wheels. Parts needed 2 rear wheels, 2748087 NOTE Tech has all parts needed for repairs. https://www.ebiotrack.com/workorder.php?wo=68739
📄 Description
Ferno Model 59-T EZ-Glide Stair Chair

Timeline

📞
Case Linked Sep 30, 11:54 AM
Case Number: 00531578
Subject: EMS L2 Review
Status: Closed
⚠️ 5.0 business days
📋
▶
2 Work Order Created Oct 6, 9:02 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered
To: Ready for Scheduling
Duration in Previous: 1m
👷
▶
4 Technician Assigned Oct 6, 9:26 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled → Status: Scheduled
👷
Status: Assigned by Rhea Berry
From: Ready for Scheduling
To: Assigned
Duration in Previous: 21m
📅
Dispatch Scheduled by Rhea Berry
Scheduled For: 2025-10-06T15:00:00.000+0000
🗓️
Status: Scheduled by Rhea Berry
From: Assigned
To: Scheduled
Duration in Previous: 4m
🔧
Status: Tech On Site by Ramon Andreu Oct 6, 10:30 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 1h 0m
🔩
▶
2 4x Parts Added Oct 6, 4:14 PM
4x Parts Added → Status: Completed
✔️
Status: Completed by Ramon Andreu
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 5h 44m, 0m
⏳ 3.0 business days
📄
Status: Ready to Bill by Diane Patton Oct 8, 11:01 AM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 18h
📨
Status: Invoice Pending by Diane Patton Oct 8, 11:09 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 8m
⏳ 2.0 business days
💰
Status: Invoiced by Diane Patton Oct 9, 11:18 AM
From: Invoice Pending
To: Invoiced
Duration in Previous: 1d 0h
⏳ 2.0 business days
🧾
Invoice Created Oct 10, 5:30 PM
Invoice Number: SM-243136

Bottlenecks

Closed
Duration: 2.5 business days (threshold: 1.0 business days)
Exceeded by 1.5 business days

🔗 Related Artifacts

📞
Case 00531578
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P7
Type
Repair
Branch
ERLA - PROD
Technician
Ray Andreu
Scheduled
Oct 6, 11:00 AM
Created
Oct 6, 9:02 AM
Invoice #
SM-243136

Work Details (4)

Name Type Status Qty Amount Date
WL-02961100 Parts Open 1 $1,562.00 Oct 6, 4:14 PM
WL-02961101 Parts Open 2 $182.86 Oct 6, 4:14 PM
WL-02961102 Parts Open 1 $118.48 Oct 6, 4:14 PM
WL-02961103 Labor Open 0.66666666666667 $97.50 Oct 6, 4:14 PM

Details