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WO-01307787 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Hospital For Special Care — 2150 Corbin Ave, New Britain CT, 06053

Oct 6, 2025 → Oct 9, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Oct 20, 2025
✓ SLA Met (6 biz days early)
Active: 3 biz days
🕐 Clock stopped: Completed (Oct 9, 2025)
▶ Clock Running
Status: Created
Oct 6 → Oct 6, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Oct 6 → Oct 6, 2025
0 business days (counted)
Running total: 0 of ? biz days used
2d
▶ Clock Running
Status: Scheduled
Oct 6 → Oct 8, 2025
2 business days (counted)
Running total: 2 of ? biz days used
0d
▶ Clock Running
Status: Tech On Site
Oct 8 → Oct 8, 2025
0 business days (counted)
Running total: 2 of ? biz days used
1d
▶ Clock Running
Status: Incomplete
Oct 8 → Oct 9, 2025
1 business day (counted)
Running total: 3 of ? biz days used
Created: Oct 6, 2025 Completed: Oct 9, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Oct 6 → Oct 6 Created ▶ Running 0 0
Oct 6 → Oct 6 Ready for Scheduling ▶ Running 0 0
Oct 6 → Oct 8 Scheduled ▶ Running 2 2
Oct 8 → Oct 8 Tech On Site ▶ Running 0 2
Oct 8 → Oct 9 Incomplete ▶ Running 1 3
Dispatch 0.2d
Coordinators 3.1d
Field Work 1.0d
Incomplete 1.1d (excluded)
Billing 1.4d
✓ SLA Met
Dispatch
0.2 days
Coordinators
3.1 days
Over SLA
Field Work
1.0 days
Incomplete (excluded from total)
1.1 days
Billing
1.4 days
Over SLA
Created: Oct 6, 2025 Due: Oct 20, 2025 Completed: Oct 9, 2025 (11 days early)
📅
4.0 days Total Age
⏱️
3.0d in Scheduled Longest Stage
🔄
8 transitions Status Changes
⚠️
2.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
8 lines Work Details
🚩
3 visits On-Site Trips
👤
Self-Scheduled Scheduling
🚩
3 On-Site Visits
3 on-site visits — why were multiple trips needed?
👤 Self-scheduled by Joseph Nuovo — scheduling delays attributed to technician, not coordinators
Visit 1 Oct 7, 2025
Visit 2 Oct 8, 2025
Visit 3 Oct 9, 2025

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00533100
URGENT Philips WO Request
Closed
Onsite PM service
Priority
High
Origin
Email
Reason
New Case
Contact
Jorge Nazario
Owner
Shelby Robinson
Created
Oct 6, 2025
Work Orders from this Case (1)
WO-01307787 (current) Invoiced
Preventive Maintenance • Joseph Nuovo
Created: Oct 6, 2025 • Closed: Oct 9, 2025
Completed with minor delays
Invoiced • 150 days old
🚨
Primary Delay 3.0 days stuck in "Scheduled"
⏱️
Total Delay 2.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.2d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Scheduled
3.0d / 2.0d SLA
Tech On Site
1.0d / 1.0d SLA
Incomplete
1.1d
Closed
2.1d / 1.0d SLA
07e-Partial Project
3.0d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/06/2025 Brod - called 8605159878 to schedule FSE onsite for 10/08. Spoke to Jorge Nazario he confirmed FSE onsite for 10/08 at 12 pm , sending email to jnazario@hfsc.org

🔧 Work Performed
PM
🔍 Technician Findings
Device passed all PM tests.
⚠️ Problem Description
Onsite PM service
📄 Description
Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)
📞 Call Description
PM - Trade - Customer Value PM

Timeline

📞
Case Linked Oct 6, 9:25 AM
Case Number: 00533100
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created Oct 6, 9:32 AM
Work Order: WO-01307787
Type: Preventive Maintenance
Priority: PC
📅
Status: Ready for Scheduling by Brandi Rodriguez Oct 6, 11:17 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 1h 44m
👷
▶
3 Technician Assigned Oct 6, 11:56 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Brandi Rodriguez
Scheduled For: 2025-10-08T05:00:00.000+0000, 2025-10-08T00:00:00.000+0000, 2025-10-08T16:00:00.000+0000
🗓️
Status: Scheduled by Brandi Rodriguez
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 39m
⏳ 3.0 business days
🔧
Status: Tech On Site by Joseph Nuovo Oct 8, 11:33 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 1d 23h
⏱️
5x Labor Added Oct 8, 5:15 PM
Type: Labor, Travel
Status: Open
Qty: 1, 2, 42, 108
⏱️
Labor Added Oct 8, 7:11 PM
Type: Labor
Status: Open
Qty: 2
⚠️
Status: Incomplete by Joseph Nuovo Oct 8, 7:21 PM
From: Tech On Site
To: Incomplete
Duration in Previous: 7h 48m
⏱️
Labor Added Oct 9, 6:59 PM
Type: Labor
Status: Open
Qty: 0.25
✔️
Status: Completed by Joseph Nuovo Oct 9, 7:11 PM
From: Incomplete, Completed
To: Completed, Closed
Duration in Previous: 23h 49m, 0m
⏳ 2.6 business days
⏱️
▶
2 Labor Added Oct 14, 10:25 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 4d 15h
⏳ 3.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Oct 16, 5:09 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 2d 6h
💰
Status: Invoiced by Josh Longway Oct 17, 4:02 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 10h 52m
🚨 43.0 business days
🧾
Invoice Created Dec 20, 8:51 AM
Invoice Number: SM-243971

Bottlenecks

Scheduled
Duration: 3.0 business days (threshold: 2.0 business days)
Exceeded by 1.0 business days
Closed
Duration: 2.1 business days (threshold: 1.0 business days)
Exceeded by 1.1 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 2.8 business hours

🔗 Related Artifacts

📞
Case 00533100
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Joseph Nuovo
Scheduled
Oct 8, 12:00 PM
Created
Oct 6, 9:32 AM
Invoice #
SM-243971

Work Details (8)

Name Type Status Qty Amount Date
WL-02963912 Labor Open 1 $0.00 Oct 8, 5:15 PM
WL-02963914 Labor Open 2 $155.00 Oct 8, 5:15 PM
WL-02963915 Labor Open 1 $0.00 Oct 8, 5:15 PM
WL-02963916 Travel Open 42 $0.00 Oct 8, 5:15 PM
WL-02963917 Travel Open 108 $0.00 Oct 8, 5:15 PM
WL-02964084 Labor Open 2 $150.00 Oct 8, 7:11 PM
WL-02965687 Labor Open 0.25 $0.00 Oct 9, 6:59 PM
WL-02969654 Labor Open 0.016666666666667 $38.00 Oct 14, 10:25 AM

Details