Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01307798 ↗ ServiceMax

Oak Street Health • Virtual Tech - Drop Shipment • PC

📍 Oak Street Health - Walnut Hills, OH — 1431 Wayne Ave, Dayton OH, 45410

Oct 6, 2025 → Dec 15, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 5, 2025
✗ SLA Missed
Active: 1 biz days
Paused: 45 biz days
🕐 Clock stopped: Invoiced (Dec 15, 2025)
▶ Clock Running
Status: Created
Oct 6 → Oct 6, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸45d
⏸ Clock Paused
Status: Awaiting Parts
Oct 6 → Dec 13, 2025
45 business days (not counted)
▶ Clock Running
Status: L2 Review
Dec 13 → Dec 15, 2025
1 business day (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Completed
Dec 15 → Dec 15, 2025
0 business days (counted)
Running total: 1 of ? biz days used
Created: Oct 6, 2025 Invoiced: Dec 15, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Oct 6 → Oct 6 Created ▶ Running 0 0
Oct 6 → Dec 13 Awaiting Parts ⏸ Paused 45 —
Dec 13 → Dec 15 L2 Review ▶ Running 1 1
Dec 15 → Dec 15 Completed ▶ Running 0 1
Dispatch 0.0d
Material Management 46.0d
Field Work 0.0d
Billing 11.2d
✗ SLA Missed
Dispatch
0.0 days
Material Management
46.0 days
Over SLA
Field Work
0.0 days
Billing
11.2 days
Over SLA
Created: Oct 6, 2025 Due: Dec 5, 2025 Completed: Dec 15, 2025 (9 days late)
📅
47.0 days Total Age
⏱️
46.0d in Awaiting Parts Longest Stage
🔄
7 transitions Status Changes
⚠️
54.1d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00532959
Oak Street Health - Walnut Hills, OH - Inspection Repair
Closed
Inspection #: 28597 Asset ID: 6237183 Model: Zoll Medical Corporation - AED Plus Notes: Will not power on. Needs batteries
Priority
Standard
Origin
Email
Reason
New Case
Contact
Kimberly Bond
Owner
Virtual Tech
Created
Oct 3, 2025
Work Orders from this Case (1)
WO-01307798 (current) Invoiced
Virtual Tech - Drop Shipment • Virtual Tech
Created: Oct 6, 2025 • Closed: Dec 15, 2025
Completed with significant delays
Invoiced • 149 days old
🚨
Primary Delay 46.0 days stuck in "Awaiting Parts"
⏱️
Total Delay 54.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Awaiting Parts
46.0d / 3.0d SLA
L2 Review
1.0d
Completed
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
11.1d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
parts ordered and shipped to site
🔍 Technician Findings
parts ordered and shipped to site
⚠️ Problem Description
Inspection #: 28597 Asset ID: 6237183 Model: Zoll Medical Corporation - AED Plus Notes: Will not power on. Needs batteries https://www.ebiotrack.com/workorder.php?wo=68743

Timeline

📞
Case Linked Oct 3, 11:14 PM
Case Number: 00532959
Subject: Oak Street Health - Walnut Hills, OH - Inspection Repair
Status: Closed
⏳ 1.1 business days
📋
▶
3 Work Order Created Oct 6, 10:12 AM
Work Order Created → Parts Requested → Status: Awaiting Parts
📦
Parts Requested
Order: 00082963
Status: Closed
📦
Status: Awaiting Parts by Derek Reynolds
From: Entered
To: Awaiting Parts
Duration in Previous: 0m
🚨 46.0 business days
🔩
▶
2 2x Parts Added Dec 12, 7:40 PM
2x Parts Added → Status: L2 Review
👀
Status: L2 Review by Keith Fricke
From: Awaiting Parts
To: L2 Review
Duration in Previous: 67d 10h
⏳ 1.5 business days
✔️
▶
4 Status: Completed Dec 15, 10:09 AM
Status: Completed → Labor Added → Technician Assigned → Status: Assigned
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.21666666666667
👷
Technician Assigned by Wendy Argueta
Technician: a0h8Y00000JjEstQAF, Virtual Tech
👷
Status: Assigned by Wendy Argueta
From: Completed, Assigned
To: Assigned, Closed
Duration in Previous: 4m, 0m
⏳ 2.0 business days
📄
Status: Ready to Bill by Diane Patton Dec 16, 5:56 PM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 7h
🚨 11.8 business days
📨
Status: Invoice Pending by Diane Patton Jan 2, 6:10 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 17d 0h
🧾
▶
2 Invoice Created Jan 2, 6:30 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 19m

Bottlenecks

Awaiting Parts
Duration: 46.0 business days (threshold: 3.0 business days)
Exceeded by 43.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 11.1 business days (threshold: 1.0 business days)
Exceeded by 10.1 business days

🔗 Related Artifacts

📞
Case 00532959
Closed
📦
Parts Order 00082963
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Virtual Tech - Drop Shipment
Branch
Edge
Technician
Virtual Tech
Scheduled
N/A
Created
Oct 6, 10:12 AM
Invoice #
SM-250448

Work Details (3)

Name Type Status Qty Amount Date
WL-03036609 Parts Open 1 $47.25 Dec 12, 7:40 PM
WL-03036610 Expenses Open 1 $13.82 Dec 12, 7:40 PM
WL-03037748 Labor Open 0.21666666666667 $30.64 Dec 15, 10:14 AM

Details