Work Order 360 View
Detailed work order timeline, KPIs, and analysis
PSM
SLA Clock
Last business day of October 2025 · Target: Oct 31, 2025
✗ SLA Missed (41 biz days late)
🕐 Clock stopped: Completed (Jan 6, 2026)
▶ Clock Running
Status: Created
Oct 6 → Oct 6, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Oct 6 → Oct 6, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Oct 6 → Oct 9, 2025
3 business days (counted)
Running total: 3 of ? biz days used
57d
▶ Clock Running
Status: Scheduled
Oct 9 → Jan 6, 2026
57 business days (counted)
Running total: 60 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jan 6 → Jan 6, 2026
0 business days (counted)
Running total: 60 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 6 → Jan 6, 2026
0 business days (counted)
Running total: 60 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jan 6 → Jan 6, 2026
0 business days (counted)
Running total: 60 of ? biz days used
Created: Oct 6, 2025
Completed: Jan 6, 2026
Show SLA Clock Detail (7 periods)
Period
Status
Clock
Biz Days
Running Total
Oct 6 → Oct 6
Created
▶ Running
0
0
Oct 6 → Oct 6
Ready for Scheduling
▶ Running
0
0
Oct 6 → Oct 9
Assigned
▶ Running
3
3
Oct 9 → Jan 6
Scheduled
▶ Running
57
60
Jan 6 → Jan 6
Tech On Site
▶ Running
0
60
Jan 6 → Jan 6
Scheduled
▶ Running
0
60
Jan 6 → Jan 6
Tech On Site
▶ Running
0
60
Coordinators Over SLA
Created: Oct 6, 2025
Due: Jan 6, 2026
Completed: Jan 6, 2026 (on time)
⏱️
58.0d in Scheduled
Longest Stage
🔄
7 transitions
Status Changes
⚠️
61.0d over
Total Delay
📦
0 orders, 0 quotes
Parts & Quotes
👤
Self-Scheduled
Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Thomas J Langenberg Jr — scheduling delays attributed to technician, not coordinators
Visit 1
Jan 5, 2026
Visit 2
Jan 6, 2026
AI Analysis
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Generating AI analysis...
🎫
Case #00532997
eBiotrack - Automated New Inspection Created
Closed
Initial Annual Inspection Service
Equipment: 58
https://www.ebiotrack.com/inspection.php?iid=30507
This customer requires a quote on all repairs.Inspection Flag: Back up contact
Renee Jones
(785) 877-6708
rjones1@teamcenturion.com
🚨
Primary Delay
58.0 days stuck in "Scheduled"
⏱️
Total Delay
61.0 business days over SLA thresholds
SLA vs Actual Time by Status
Ready for Scheduling
0.1d
/ 1.0d SLA
Scheduled
58.0d
/ 2.0d SLA
Tech On Site
0.6d
/ 1.0d SLA
Invoice Pending
0.0d
/ 2.0d SLA
💬 Activities, Notes & Communications
📝 WO Notes (4)
📋 Tasks (1)
💬 Chatter (1)
📅 Events (1)
🔒
Internal CSA Notes
10/9 KKelch called Dianne to schedule for 1/6 between 9 and 11 am. Customer confirmed.
🔧
Work Performed
performed the annual inspection on 54 pieces of equipment.
🔍
Technician Findings
annual inspection due
⚠️
Problem Description
Initial Annual Inspection Service
Equipment: 58
https://www.ebiotrack.com/inspection.php?iid=30507
This customer requires a quote on all repairs.Inspection Flag: Back up contact
Renee Jones
(785) 877-6708
rjones1@teamcenturion.com
📋
Outbound to +17858776710
Completed
Oct 9, 2025
10/9 KKelch called Dianne to schedule for 1/6 between 9 and 11 am. Customer confirmed.
Oct 9, 2025 10:50am
@Dylan Nakoff When I was speaking to Renee to schedule this, she had asked if there was a way to track when each of her locations are due. I told her that I wasn't sure but that I'd shoot you a message to follow up with her
📅
WO-01307799 - Inspection - Norton - Norton Correctional Facility
Jan 6, 2026 10:00am – 4:00pm
Work Order: WO-01307799
Account: Centurion of Kansas
Customer Case Number:
Location: Norton Correctional Facility
Address: 11130 Road E4, Norton, KS 67654
Manufacturer:
Model #:
Serial #:
Contact Name: Heather Rice
Contact Phone: 785-877-6709
Contact Email: hrice@teamcenturion.com
Due Date: 1/6/
Timeline
📞
Case Number:
00532997
Subject:
eBiotrack - Automated New Inspection Created
Status:
Closed
📋
📅
From:
Entered
To:
Ready for Scheduling
Duration in Previous:
0m
👷
👷
From:
Ready for Scheduling
To:
Assigned
Duration in Previous:
50m
🗓️
📅
Scheduled For:
2026-01-06T15:00:00.000+0000
💵
Type:
Expenses
Status:
Open
Qty:
1
⏱️
Type:
Labor, Travel, Expenses
Status:
Open
Qty:
5.9, 351
🔧
From:
Scheduled, Tech On Site
To:
Tech On Site, Scheduled
Duration in Previous:
89d 0h, 0m
⏱️
✔️
From:
Tech On Site, Completed
To:
Completed, Closed
Duration in Previous:
4h 45m, 0m
📄
💰
From:
Invoice Pending
To:
Invoiced
Duration in Previous:
0m
🧾
Invoice Number:
SM-250794
Bottlenecks
Assigned
Duration: 4.0 business days (threshold: 4.0 business hours)
Exceeded by 3.5 business days
Scheduled
Duration: 58.0 business days (threshold: 2.0 business days)
Exceeded by 56.0 business days
Closed
Duration: 2.5 business days (threshold: 1.0 business days)
Exceeded by 1.5 business days
ℹ️ Work Order Details
Technician
Thomas J Langenberg Jr
Scheduled
Jan 6, 10:00 AM
Work Details (12)
Name
Type
Status
Qty
Amount
Date
WL-03036263
Expenses
Open
1
$0.00
Dec 12, 4:39 PM
WL-03036264
Expenses
Open
1
$0.00
Dec 12, 4:39 PM
WL-03053948
Labor
Open
5.9
$0.00
Jan 5, 5:09 PM
WL-03053949
Travel
Open
351
-
Jan 5, 5:09 PM
WL-03053950
Expenses
Open
1
$0.00
Jan 5, 5:09 PM
WL-03055012
Labor
Open
0.26666666666667
$0.00
Jan 6, 2:46 PM
WL-03055013
Labor
Open
2.9833333333333
$0.00
Jan 6, 2:46 PM
WL-03055014
Labor
Open
0.45
$0.00
Jan 6, 2:46 PM
WL-03055015
Labor
Open
1.2
$1,495.00
Jan 6, 2:46 PM
WL-03055016
Travel
Open
4
-
Jan 6, 2:46 PM
WL-03055017
Travel
Open
4
-
Jan 6, 2:46 PM
WL-03055018
Expenses
Open
1
$0.00
Jan 6, 2:46 PM