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WO-01307806 ↗ ServiceMax

Centurion of Kansas • Inspection • PSM

📍 Larned Correctional Mental Health Facility — 1318 KS Highway 264, Larned KS, 67550

Oct 6, 2025 → Dec 30, 2025

✅ Completed
PSM
SLA Clock
Last business day of October 2025 · Target: Oct 31, 2025
✗ SLA Missed (37 biz days late)
Active: 56 biz days
🕐 Clock stopped: Completed (Dec 30, 2025)
▶ Clock Running
Status: Created
Oct 6 → Oct 6, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Oct 6 → Oct 6, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Oct 6 → Oct 9, 2025
3 business days (counted)
Running total: 3 of ? biz days used
53d
▶ Clock Running
Status: Scheduled
Oct 9 → Dec 30, 2025
53 business days (counted)
Running total: 56 of ? biz days used
▶ Clock Running
Status: Tech On Site
Dec 30 → Dec 30, 2025
0 business days (counted)
Running total: 56 of ? biz days used
Created: Oct 6, 2025 Completed: Dec 30, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Oct 6 → Oct 6 Created ▶ Running 0 0
Oct 6 → Oct 6 Ready for Scheduling ▶ Running 0 0
Oct 6 → Oct 9 Assigned ▶ Running 3 3
Oct 9 → Dec 30 Scheduled ▶ Running 53 56
Dec 30 → Dec 30 Tech On Site ▶ Running 0 56
Dispatch 0.0d
Coordinators 58.1d
Field Work 0.9d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
58.1 days
Over SLA
Field Work
0.9 days
Billing
0.0 days
Created: Oct 6, 2025 Due: Jan 5, 2026 Completed: Dec 30, 2025 (6 days early)
📅
57.0 days Total Age
⏱️
54.0d in Scheduled Longest Stage
🔄
7 transitions Status Changes
⚠️
55.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
12 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Thomas J Langenberg Jr — scheduling delays attributed to technician, not coordinators
Visit 1 Dec 29, 2025
Visit 2 Dec 30, 2025

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00532998
eBiotrack - Automated New Inspection Created
Closed
Initial Annual Inspection Service Equipment: 73 https://www.ebiotrack.com/inspection.php?iid=30508 This customer requires a quote on all repairs.Inspection Flag: Back up contact Site Contact Name: Amy Simmons Site Phone Number: 620 - 625 - 7716 Site Email: asimmons1@teamcenturion.com
Priority
Standard
Origin
Email
Reason
New Case
Contact
Amanda Clark
Owner
Shelby Robinson
Created
Oct 5, 2025
Work Orders from this Case (1)
WO-01307806 (current) Invoiced
Inspection • Thomas J Langenberg Jr
Created: Oct 6, 2025 • Closed: Dec 30, 2025
Completed with significant delays
Invoiced • 149 days old
🚨
Primary Delay 54.0 days stuck in "Scheduled"
⏱️
Total Delay 55.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
4.0d / 0.5d SLA
Scheduled
54.0d / 2.0d SLA
Tech On Site
0.9d / 1.0d SLA
Closed
1.2d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/9 KKelch called Amy to schedule for 12/30 between 9 and 11 am. Customer confirmed. 

🔧 Work Performed
performed the annual inspection on 66 pieces of equipment.
🔍 Technician Findings
annual inspection due
⚠️ Problem Description
Initial Annual Inspection Service Equipment: 73 https://www.ebiotrack.com/inspection.php?iid=30508 This customer requires a quote on all repairs.Inspection Flag: Back up contact Site Contact Name: Amy Simmons Site Phone Number: 620 - 625 - 7716 Site Email: asimmons1@teamcenturion.com

Timeline

📞
Case Linked Oct 5, 1:00 AM
Case Number: 00532998
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
⏳ 1.0 business days
📋
▶
2 Work Order Created Oct 6, 10:33 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Shelby Robinson
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Oct 6, 11:10 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling
To: Assigned
Duration in Previous: 37m
⏳ 4.0 business days
🗓️
▶
2 Status: Scheduled Oct 9, 10:57 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2025-12-30T15:00:00.000+0000
🚨 40.0 business days
💵
2x Expenses Added Dec 9, 4:54 PM
Type: Expenses
Status: Open
Qty: 1
🚨 13.9 business days
⏱️
3x Labor Added Dec 29, 4:23 PM
Type: Labor, Travel, Expenses
Status: Open
Qty: 4.5, 247, 1
🔧
Status: Tech On Site by Thomas Langenberg Dec 30, 10:15 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 82d 0h
⏱️
▶
2 7x Labor Added Dec 30, 5:04 PM
7x Labor Added → Status: Completed
✔️
Status: Completed by Thomas Langenberg
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 6h 50m
📄
▶
2 Status: Ready to Bill Dec 31, 9:56 AM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 2.0 business days
🧾
Invoice Created Jan 3, 4:20 PM
Invoice Number: SM-250185

Bottlenecks

Assigned
Duration: 4.0 business days (threshold: 4.0 business hours)
Exceeded by 3.5 business days
Scheduled
Duration: 54.0 business days (threshold: 2.0 business days)
Exceeded by 52.0 business days
Closed
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.9 business hours

🔗 Related Artifacts

📞
Case 00532998
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
N/A
Technician
Thomas J Langenberg Jr
Scheduled
Dec 30, 10:00 AM
Created
Oct 6, 10:33 AM
Invoice #
SM-250185

Work Details (12)

Name Type Status Qty Amount Date
WL-03031907 Expenses Open 1 $0.00 Dec 9, 4:54 PM
WL-03031908 Expenses Open 1 $0.00 Dec 9, 4:54 PM
WL-03049214 Labor Open 4.5 $0.00 Dec 29, 4:23 PM
WL-03049215 Travel Open 247 - Dec 29, 4:23 PM
WL-03049216 Expenses Open 1 $0.00 Dec 29, 4:23 PM
WL-03050217 Labor Open 0.76666666666667 $0.00 Dec 30, 5:04 PM
WL-03050218 Labor Open 4.4 $0.00 Dec 30, 5:04 PM
WL-03050219 Labor Open 0.86666666666667 $0.00 Dec 30, 5:04 PM
WL-03050220 Labor Open 1.4666666666667 $1,614.00 Dec 30, 5:04 PM
WL-03050221 Travel Open 25 - Dec 30, 5:04 PM
WL-03050222 Travel Open 26 - Dec 30, 5:04 PM
WL-03050223 Expenses Open 1 $0.00 Dec 30, 5:04 PM

Details