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WO-01307808 ↗ ServiceMax

Centurion of Idaho • Inspection • PSM

📍 Saint Anthony Work Camp — 125 N. 8th West, Saint Anthony ID, 83445

Oct 6, 2025 → Jan 7, 2026

✅ Completed
PSM
SLA Clock
Last business day of October 2025 · Target: Oct 31, 2025
✗ SLA Missed (42 biz days late)
Active: 61 biz days
🕐 Clock stopped: Completed (Jan 7, 2026)
▶ Clock Running
Status: Created
Oct 6 → Oct 6, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Oct 6 → Oct 13, 2025
4 business days (counted)
Running total: 4 of ? biz days used
34d
▶ Clock Running
Status: Assigned
Oct 13 → Dec 3, 2025
34 business days (counted)
Running total: 38 of ? biz days used
▶ Clock Running
Status: Scheduled
Dec 3 → Dec 4, 2025
1 business day (counted)
Running total: 39 of ? biz days used
13d
▶ Clock Running
Status: Reschedule
Dec 4 → Dec 23, 2025
13 business days (counted)
Running total: 52 of ? biz days used
8d
▶ Clock Running
Status: Scheduled
Dec 23 → Jan 6, 2026
8 business days (counted)
Running total: 60 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 61 of ? biz days used
Created: Oct 6, 2025 Completed: Jan 7, 2026
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Oct 6 → Oct 6 Created ▶ Running 0 0
Oct 6 → Oct 13 Ready for Scheduling ▶ Running 4 4
Oct 13 → Dec 3 Assigned ▶ Running 34 38
Dec 3 → Dec 4 Scheduled ▶ Running 1 39
Dec 4 → Dec 23 Reschedule ▶ Running 13 52
Dec 23 → Jan 6 Scheduled ▶ Running 8 60
Jan 6 → Jan 7 Tech On Site ▶ Running 1 61
Dispatch 0.0d
Coordinators 62.0d
Field Work 2.0d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
62.0 days
Over SLA
Field Work
2.0 days
Over SLA
Billing
0.0 days
Created: Oct 6, 2025 Due: Jan 7, 2026 Completed: Jan 7, 2026 (on time)
📅
62.0 days Total Age
⏱️
34.0d in Assigned Longest Stage
🔄
10 transitions Status Changes
⚠️
55.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
11 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits (1 reschedule)
2 on-site visits — follow-up trip required
👤 Self-scheduled by Michah Brackett — scheduling delays attributed to technician, not coordinators
Visit 1 Jan 6, 2026
Visit 2 Jan 7, 2026

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00533006
eBiotrack - Automated New Inspection Created
Closed
Inspection: Initial Annual Inspection Service 35 pcs https://www.ebiotrack.com/inspection.php?iid=30516
Priority
Standard
Origin
Email
Reason
New Case
Contact
Natalie Snow
Owner
Jessica Sells
Created
Oct 5, 2025
Work Orders from this Case (1)
WO-01307808 (current) Invoiced
Inspection • Michah Brackett
Created: Oct 6, 2025 • Closed: Jan 7, 2026
Completed with significant delays
Invoiced • 149 days old
🚨
Primary Delay 34.0 days stuck in "Assigned"
⏱️
Total Delay 55.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
5.0d / 1.0d SLA
Assigned
34.0d / 0.5d SLA
Scheduled
9.6d / 2.0d SLA
Reschedule
13.4d / 2.0d SLA
Tech On Site
1.0d / 1.0d SLA
Completed
1.0d / 1.0d SLA
Closed
1.5d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/23/2025 LHill-spoke with Elena Breshears at 208-701-7414. She confirmed that we could start beginning on Jan 5th. Tech will arrive around 11:00 on Jan 5th.  He will do what he can at Pocatello till end of day. If needed he will return on Tuesday to finish up then head to Idaho Falls and then on to St. Anthony.

See logged call on WO-01307840.


12/23/2025 LHill-Per Michah-he prefers to go Jan. 5th.


12/19/2025 LHill-Spoke with Elena Breshears and advised that I was working on a route for tech to hit Pocatello, St. Anthony and Idaho Falls and do all at the same time he is out there. She is good with that. I advised I would call her back next week to give her dates. She said tech will need to fill out a form when he arrives. Will need to leave phone in car. Also, there is a lot of construction going on from Pocatello to St. Anthony-taking about 1 1/2 hours to get there. Background check will not be needed since he goes by Julius Brackett.

Call logged on wO-01307840.


12/18/2025 LHill-LM at 208-236-6360 for Natalie Snow trying to schedule tech visit. She is out of the office till Jan. 5th. Operator is sending me over to a manager to help get this scheduled. spoke with Elaina Breshears at 208-701-7414. Her and Natalie Snow is over Pocatello, St. Anthony and Idaho Falls locations. Background check is needed for tech. She advised that Julius Bracket already has background check done. I told her I would find out if Julius Brackett and Michah Brackett is the same person and will call her back. If different person then background check will be needed.

Logged call on WO-01307840.


12/18/2025 LHill-Called 208-624-3775 for Natalie Snow. Dana/Medical Department advised that Natalie Snow doesn't work at this location. I need to speak with Olivia Oltson. She is out till Monday.


12/18/2025 LHill-Called 208-525-7143 for Natalie Snow. Operator advised she is not at this location . I asked if this was 125 N. 8th West location and he said no this is the Idaho Falls location. He gave me 208-624-3775 to reach 125 N. 8th West.


12/11/25 RBerry- Emailed Natalie Snow to discuss scheduling and confirm if background check is required. See logged email on WO-01307808


12/11/25 RBerry- Spoke with front desk guard states that Natalie is not in yet today. Advised I have her email and will reach out via email. See logged call on WO-01307808


12/4/25 RBerry- Emailed Natalie Snow to reschedule for 12/16/25 with an arrival time between 11AM-1PM. Waiting for confirmation. Placed WO in reschedule status. WO is needing to be rescheduled due to repair in Seattle, WA scheduled on 12/9/25.


12-3 NMburris called site and set appt with Natalie Snow her cell is 208-244-8885 POC/ tech is booked up all this week


12/02/2025 LHill-LM at 208-525-7143 for Natalie Snow. spoke with Kristal Taylor and she advised she would get message to Natalie.

🔧 Work Performed
INSPECTED OR CALIBRATED OR BOTH 40 PIECES OF EQUIPMENT PER MANUFACTURES SPECIFICATIONS
🔍 Technician Findings
Inspection: Initial Annual Inspection Service 35 pcs https://www.ebiotrack.com/inspection.php?iid=30516
⚠️ Problem Description
Inspection: Initial Annual Inspection Service 35 pcs https://www.ebiotrack.com/inspection.php?iid=30516

Timeline

📞
Case Linked Oct 5, 1:01 AM
Case Number: 00533006
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
1.0 business days
📋
2 Work Order Created Oct 6, 10:34 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⚠️ 5.0 business days
👷
2 Status: Assigned Oct 13, 10:58 AM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Michael Burris
Technician: a0h8Y00000HO6BiQAL, Michah Brackett
🚨 34.0 business days
📅
2 Dispatch Scheduled Dec 3, 4:28 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Michael Burris
From: Assigned
To: Scheduled
Duration in Previous: 51d 6h
🔄
Status: Reschedule by Rhea Berry Dec 4, 3:40 PM
From: Scheduled
To: Reschedule
Duration in Previous: 23h 12m
🚨 14.0 business days
🗓️
2 Status: Scheduled Dec 23, 4:54 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Laura Hill
Scheduled For: 2026-01-07T15:00:00.000+0000
💵
2x Expenses Added Dec 23, 5:41 PM
Type: Expenses
Status: Open
Qty: 1
⚠️ 8.8 business days
🔧
Status: Tech On Site by Michah Brackett Jan 6, 1:32 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 13d 20h
⏱️
2 6x Labor Added Jan 6, 9:31 PM
6x Labor Added → Status: Completed
✔️
Status: Completed by Michah Brackett
From: Tech On Site
To: Completed
Duration in Previous: 8h 1m
⏱️
2 3x Labor Added Jan 7, 3:05 PM
3x Labor Added → Status: Closed
🏁
Status: Closed by Michah Brackett
From: Completed
To: Closed
Duration in Previous: 17h 33m
2.0 business days
📄
2 Status: Ready to Bill Jan 8, 4:28 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Nancy Suarez
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🚨 16.9 business days
🧾
Invoice Created Feb 2, 11:20 AM
Invoice Number: SM-250855

Bottlenecks

Ready for Scheduling
Duration: 5.0 business days (threshold: 1.0 business days)
Exceeded by 4.0 business days
Assigned
Duration: 34.0 business days (threshold: 4.0 business hours)
Exceeded by 33.5 business days
Reschedule
Duration: 13.4 business days (threshold: 2.0 business days)
Exceeded by 11.4 business days
Scheduled
Duration: 8.3 business days (threshold: 2.0 business days)
Exceeded by 6.3 business days
Tech On Site
Duration: 1.0 business days (threshold: 1.0 business days)
Exceeded by 0.0 business hours
Closed
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.9 business hours

🔗 Related Artifacts

📞
Case 00533006
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
N/A
Technician
Michah Brackett
Scheduled
Jan 7, 10:00 AM
Created
Oct 6, 10:34 AM
Invoice #
SM-250855

Work Details (11)

Name Type Status Qty Amount Date
WL-03046664 Expenses Open 1 $0.00 Dec 23, 5:41 PM
WL-03046665 Expenses Open 1 $0.00 Dec 23, 5:41 PM
WL-03055687 Labor Open 1 $0.00 Jan 6, 9:31 PM
WL-03055688 Labor Open 3 $1,495.00 Jan 6, 9:31 PM
WL-03055689 Labor Open 1 $0.00 Jan 6, 9:31 PM
WL-03055690 Travel Open 44 - Jan 6, 9:31 PM
WL-03055691 Travel Open 44 - Jan 6, 9:31 PM
WL-03055692 Expenses Open 1 $0.00 Jan 6, 9:31 PM
WL-03056430 Labor Open 5 $0.00 Jan 7, 3:05 PM
WL-03056431 Travel Open 289 - Jan 7, 3:05 PM
WL-03056432 Expenses Open 1 $0.00 Jan 7, 3:05 PM

Details