How will higi connect to the internet: Wifi
Ship Date:
Delivery Date: 11/5/2025
Installation Date: 11/6/2025
Additional Info or special requirements
Christina Robbins (off-site) cell 904-310-0761
Use a 2014 refurbished unit.
Delivery is standard retail Dock to Dock.
Grand Opening 11/15/25
Refer to HWI-0022 Publix Convert to WIFI process. Open Publix Network, so no password required.
Link to the Work Instruction, required checklist on page 5
https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Forms/AllItems.aspx?id=%2FSOPs%20and%20Work%20Instructions%2FHigi%20%26%20Legacy%20Kiosk%20Group%2FHigi%20Green%2FWI%2DST%2D345%20Higi%20Green%20Installation%20Process%2Epdf&parent=%2FSOPs%20and%20Work%20Instructions%2FHigi%20%26%20Legacy%20Kiosk%20Group%2FHigi%20Green&p=true&ct=1724684970563&or=Teams%2DHL&ga=1
Technician MUST check out with a call to EMSAR’s Tech Support
**IMPORTANT** Immediately upon accepting this installation/relocation work order, the Coordinator shall contact the site to make them aware of the installation date and approximate time for the installation. If the coordinator is unable to make contact, notify EMSAR account manager so HIGI can provide us with an alternate contact name and number.
Verification of delivery will be recorded in the problem description once delivered by the logistics coordinator.
Use this password to access the kiosk: miker0me0g0lfech0
Important: Check in upon arrival via WO button or Coordinator before you begin working on the kiosk. You must check out with Technical Support after install to verify in the portal that the kiosk is online, PC is deployed and operational Call 931-284-4999 and follow the prompts. Our Level II Support team must first verify the errors in the customer portal. Be prepared to give the Work Order number. Support Hours are Monday- Friday from 8:00 AM EST until 8:00 PM EST.
10/27/25 AJinerson - Received call back from Christina confirming tech visit for 11/6 with eta between 11AM-1PM.
10/27/25 AJinerson - Called Christina and left VM regarding needing to confirm install date of 11/6 with arrival between 11AM-1PM.
Ready Date 10/30/25 BA
🔧Work Performed
Installed the kiosk. Serial number didn’t match what was on the ticket.
🔍Technician Findings
Kiosk was in the box.
⚠️Problem Description
Special Instructions: Christina Robbins (off-site) cell 904-310-0761
Use a 2014 refurbished unit.
Delivery is standard retail Dock to Dock.
Grand Opening 11/15/25
Refer to HWI-0022 Publix Convert to WIFI process. Open Publix Network, so no password required.
How will higi connect to the internet: Wifi
Ship Date:
Delivery Date: 11/5/2025
Installation Date: 11/6/2025
Additional Info or special requirements
Christina Robbins (off-site) cell 904-310-0761
Use a 2014 refurbished unit.
Delivery is standard retail Dock to Dock.
Grand Opening 11/15/25
Refer to HWI-0022 Publix Convert to WIFI process. Open Publix Network, so no password required.
Link to the Work Instruction, required checklist on page 5
https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Forms/AllItems.aspx?id=%2FSOPs%20and%20Work%20Instructions%2FHigi%20%26%20Legacy%20Kiosk%20Group%2FHigi%20Green%2FWI%2DST%2D345%20Higi%20Green%20Installation%20Process%2Epdf&parent=%2FSOPs%20and%20Work%20Instructions%2FHigi%20%26%20Legacy%20Kiosk%20Group%2FHigi%20Green&p=true&ct=1724684970563&or=Teams%2DHL&ga=1
Technician MUST check out with a call to EMSAR’s Tech Support
**IMPORTANT** Immediately upon accepting this installation/relocation work order, the Coordinator shall contact the site to make them aware of the installation date and approximate time for the installation. If the coordinator is unable to make contact, notify EMSAR account manager so HIGI can provide us with an alternate contact name and number.
Verification of delivery will be recorded in the problem description once delivered by the logistics coordinator.
Use this password to access the kiosk: miker0me0g0lfech0
Important: Check in upon arrival via WO button or Coordinator before you begin working on the kiosk. You must check out with Technical Support after install to verify in the portal that the kiosk is online, PC is deployed and operational Call 931-284-4999 and follow the prompts. Our Level II Support team must first verify the errors in the customer portal. Be prepared to give the Work Order number. Support Hours are Monday- Friday from 8:00 AM EST until 8:00 PM EST.
📄Description
Higi Green Kiosk with a Wifi Installed and Storm Key pad
📋
Inbound from +19043100761
Completed Oct 27, 2025
10/27/25 AJinerson - Received call back from Christina confirming tech visit for 11/6 with eta between 11AM-1PM.
📋
Outbound to +19043100761
Completed Oct 27, 2025
10/27/25 AJinerson - Called Christina and left VM regarding needing to confirm install date.
Nov 6, 2025 12:43pm
@Nicole Floyd please update the serial number for this location the wrong kiosk was shipped here the serial needs to be CSA-2014124417 @Robert Lewis
Nov 10, 2025 12:27pm
PLEASE NOTE: The Serial number linked in this WO-01307818 (CSA-2014124426) is wrong and the serial number shown on the sticker in the attached images (CSA-2014124417) is wrong.
Brandon is working to create a new device identification sticker to correct this issue. A new WO will be created to place the new serial number on the station.