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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01307826 ↗ ServiceMax

Centurion of Idaho • Inspection • PSM

📍 Treasure Valley CRC - TVCRC — 14195 S. Pleasant Valley Road, Boise ID, 83720

Oct 6, 2025 → Dec 13, 2025

✅ Completed
PSM
SLA Clock
Last business day of October 2025 · Target: Oct 31, 2025
✗ SLA Missed (26 biz days late)
Active: 45 biz days
🕐 Clock stopped: Completed (Dec 12, 2025)
▶ Clock Running
Status: Created
Oct 6 → Oct 6, 2025
0 business days (counted)
Running total: 0 of ? biz days used
4d
▶ Clock Running
Status: Ready for Scheduling
Oct 6 → Oct 13, 2025
4 business days (counted)
Running total: 4 of ? biz days used
33d
▶ Clock Running
Status: Assigned
Oct 13 → Dec 2, 2025
33 business days (counted)
Running total: 37 of ? biz days used
7d
▶ Clock Running
Status: Scheduled
Dec 2 → Dec 11, 2025
7 business days (counted)
Running total: 44 of ? biz days used
▶ Clock Running
Status: Tech On Site
Dec 11 → Dec 12, 2025
1 business day (counted)
Running total: 45 of ? biz days used
Created: Oct 6, 2025 Completed: Dec 12, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Oct 6 → Oct 6 Created ▶ Running 0 0
Oct 6 → Oct 13 Ready for Scheduling ▶ Running 4 4
Oct 13 → Dec 2 Assigned ▶ Running 33 37
Dec 2 → Dec 11 Scheduled ▶ Running 7 44
Dec 11 → Dec 12 Tech On Site ▶ Running 1 45
Dispatch 0.0d
Coordinators 46.0d
Field Work 2.3d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
46.0 days
Over SLA
Field Work
2.3 days
Over SLA
Billing
0.0 days
Created: Oct 6, 2025 Due: Dec 31, 2025 Completed: Dec 13, 2025 (18 days early)
📅
46.0 days Total Age
⏱️
33.0d in Assigned Longest Stage
🔄
8 transitions Status Changes
⚠️
44.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00533003
eBiotrack - Automated New Inspection Created
Closed
Inspection: Initial Annual Inspection Service 12 pcs https://www.ebiotrack.com/inspection.php?iid=30513
Priority
Standard
Origin
Email
Reason
New Case
Contact
Amanda Johnson
Owner
Jessica Sells
Created
Oct 5, 2025
Work Orders from this Case (1)
WO-01307826 (current) Invoiced
Inspection • Michah Brackett
Created: Oct 6, 2025 • Closed: Dec 13, 2025
Completed with significant delays
Invoiced • 149 days old
🚨
Primary Delay 33.0 days stuck in "Assigned"
⏱️
Total Delay 44.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
5.0d / 1.0d SLA
Assigned
33.0d / 0.5d SLA
Scheduled
8.0d / 2.0d SLA
Tech On Site
1.3d / 1.0d SLA
Completed
1.0d / 1.0d SLA
Closed
3.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12-3 Mburris called POC to advise tech out today and appt needs reset / Tech is missing his Inspection stickers he reached out to have them mailed but is still waiting for them. Spoke with POC Lisa and she want 12-11 at 7am 

12-2 Mburris email from POC to set.....Lisa Eagle will be your point of contact; her cell is 208-789-7909. I have copied Sgt. Lau for awareness. I don't believe there are any forms to fill out as long as you are escorted by Lisa

12-1 Mburris email sent to POC

10-16 Mburris called site LM on Vmail for POC Amanda Johnson

🔧 Work Performed
PERFORMED INSPECTION OR CALIBRATION OR BOTH ON 12 PIECES OF EQUIPMENT PER MANUFACTURE SPECIFICATIONS
🔍 Technician Findings
Inspection: Annual Inspection Service 12 pcs https://www.ebiotrack.com/inspection.php?iid=30513
⚠️ Problem Description
Inspection: Annual Inspection Service 12 pcs https://www.ebiotrack.com/inspection.php?iid=30513

Timeline

📞
Case Linked Oct 5, 1:00 AM
Case Number: 00533003
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
⏳ 1.0 business days
📋
Work Order Created Oct 6, 11:17 AM
Work Order: WO-01307826
Type: Inspection
Priority: PSM
📅
Status: Ready for Scheduling by Jessica Sells Oct 6, 11:23 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 5m
⚠️ 5.0 business days
👷
▶
2 Technician Assigned Oct 13, 10:56 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Michael Burris
From: Ready for Scheduling
To: Assigned
Duration in Previous: 6d 23h
🚨 33.0 business days
🗓️
▶
3 Status: Scheduled Dec 2, 8:09 AM
Status: Scheduled → Dispatch Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Michael Burris
Scheduled For: 2025-12-03T17:00:00.000+0000
📅
Dispatch Scheduled by Michael Burris
Scheduled For: 2025-12-03T16:00:00.000+0000
⏳ 2.0 business days
📅
▶
2 Dispatch Scheduled Dec 3, 9:45 AM
Dispatch Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Michael Burris
Scheduled For: 2025-12-03T16:00:00.000+0000
📅
Dispatch Scheduled by Michael Burris Dec 3, 11:46 AM
Scheduled For: 2025-12-11T16:00:00.000+0000
📅
Dispatch Scheduled by Michael Burris Dec 3, 1:32 PM
Scheduled For: 2025-12-11T15:00:00.000+0000
⚠️ 7.0 business days
🔧
Status: Tech On Site by Michah Brackett Dec 11, 10:17 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 9d 2h
✔️
Status: Completed by Michah Brackett Dec 11, 9:00 PM
From: Tech On Site
To: Completed
Duration in Previous: 10h 43m
⏳ 1.4 business days
⏱️
▶
2 5x Labor Added Dec 13, 12:07 PM
5x Labor Added → Status: Closed
🏁
Status: Closed by Michah Brackett
From: Completed
To: Closed
Duration in Previous: 1d 15h
⏳ 3.0 business days
📄
▶
3 Status: Ready to Bill Dec 17, 9:45 AM
Status: Ready to Bill → Invoice Created → Status: Invoiced
🧾
Invoice Created
Invoice Number: SM-249262
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 0m

Bottlenecks

Ready for Scheduling
Duration: 5.0 business days (threshold: 1.0 business days)
Exceeded by 4.0 business days
Assigned
Duration: 33.0 business days (threshold: 4.0 business hours)
Exceeded by 32.5 business days
Scheduled
Duration: 8.0 business days (threshold: 2.0 business days)
Exceeded by 6.0 business days
Tech On Site
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.0 business hours
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

📞
Case 00533003
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
N/A
Technician
Michah Brackett
Scheduled
Dec 11, 10:00 AM
Created
Oct 6, 11:17 AM
Invoice #
SM-249262

Work Details (5)

Name Type Status Qty Amount Date
WL-03036950 Labor Open 1.5 $0.00 Dec 13, 12:07 PM
WL-03036951 Labor Open 2 $1,195.00 Dec 13, 12:07 PM
WL-03036952 Labor Open 1.5 $0.00 Dec 13, 12:07 PM
WL-03036953 Travel Open 70 - Dec 13, 12:07 PM
WL-03036954 Travel Open 70 - Dec 13, 12:07 PM

Details