12/23/2025 LHill-spoke with Elena Breshears at 208-701-7414. She confirmed that we could start beginning on Jan 5th. Tech will arrive around 11:00 on Jan 5th. He will do what he can at Pocatello till end of day. If needed he will return on Tuesday to finish up then head to Idaho Falls and then on to St. Anthony.
See logged call on WO-01307840.
12/23/2025 LHill-Per Michah-he prefers to go Jan. 5th.
12/19/2025 LHill-Spoke with Elena Breshears and advised that I was working on a route for tech to hit Pocatello, St. Anthony and Idaho Falls and do all at the same time he is out there. She is good with that. I advised I would call her back next week to give her dates. She said tech will need to fill out a form when he arrives. Will need to leave phone in car. Also, there is a lot of construction going on from Pocatello to St. Anthony-taking about 1 1/2 hours to get there. Background check will not be needed since he goes by Julius Brackett.
12/18/2025 LHill-LM at 208-236-6360 for Natalie Snow trying to schedule tech visit. She is out of the office till Jan. 5th. Operator is sending me over to a manager to help get this scheduled. spoke with Elaina Breshears at 208-701-7414. Her and Natalie Snow is over Pocatello, St. Anthony and Idaho Falls locations. Background check is needed for tech. She advised that Julius Bracket already has background check done. I told her I would find out if Julius Brackett and Michah Brackett is the same person and will call her back. If different person then background check will be needed.
12/18/2025 LHill-Called 208-525-7143 for Natalie Snow trying to schedule tech visit. This number rings to a different location. Sgt. on duty said to call the following number for Natalie at 1451 Fore Road 208-236-6360.
12/11/25 RBerry- Emailed Natalie Snow to discuss scheduling and confirm if background check is required. See logged email on WO-01307808
12/11/25 RBerry- Spoke with front desk guard states that Natalie is not in yet today. Advised I have her email and will reach out via email. See logged call on WO-01307808
🔧Work Performed
INSPECTED OR CALIBRATED OR BOTH 75 PIECES OF EQUIPMENT PER MANUFACTURES SPECIFICATIONS
🔍Technician Findings
Annual Inspection Service
62 Pcs
https://www.ebiotrack.com/inspection.php?iid=30517
⚠️Problem Description
Annual Inspection Service
62 Pcs
https://www.ebiotrack.com/inspection.php?iid=30517
📋
Outbound to +12087017414
Completed Dec 23, 2025
12/23/2025 LHill-spoke with Elena Breshears at 208-701-7414. She confirmed that we could start beginning on Jan 5th. Tech will arrive around 11:00 on Jan 5th. He will do what he can at Pocatello till end of day. If needed he will return on Tuesday to finish up then head to Idaho Falls and then on to St. Anthony.
📋
Outbound to +12087017414
Completed Dec 19, 2025
12/19/2025 LHill-Spoke with Elena Breshears and advised that I was working on a route for tech to hit Pocatello, St. Anthony and Idaho Falls and do all at the same time he is out there. She is good with that. I advised I would call her back next week to give her dates. She said tech will need to fill out a form when he arrives. Will need to leave phone in car. Also, there is a lot of construction going on from Pocatello to St. Anthony-taking about 1 1/2 hours to get there. Background check
📋
Outbound to +12082366360
Completed Dec 18, 2025
12/18/2025 LHill-LM at 208-236-6360 for Natalie Snow trying to schedule tech visit. She is out of the office till Jan. 5th. Operator is sending me over to a manager to help get this scheduled. spoke with Elaina Breshears at 208-701-7414. Her and Natalie Snow is over Pocatello, St. Anthony and Idaho Falls locations. Background check is needed for tech. She advised that Julius Bracket already has background check done. I told her I would find out if Julius Brackett and Michah Brackett is the
📋
Outbound to +12085257143
Completed Dec 18, 2025
12/18/2025 LHill-Called 208-525-7143 for Natalie Snow trying to schedule tech visit. This number rings to a different location. Sgt. on duty said to call the following number for Natalie at 1451 Fore Road 208-236-6360.
📧
Email
Completed Dec 11, 2025
12/11/25 RBerry- Emailed Natalie Snow to discuss scheduling and confirm if background check is required. See logged email on WO-01307808
📞
Call
Completed Dec 11, 2025
12/11/25 RBerry- Spoke with front desk guard states that Natalie is not in yet today. Advised I have her email and will reach out via email. See logged call on WO-01307808
📅
WO-01307840 - Inspection - Pocatello - Pocatello Women's Correctional Center
Jan 5, 2026 11:00am – 4:00pm
Work Order: WO-01307840
Account: Centurion of Idaho
Customer Case Number:
Location: Pocatello Women's Correctional Center
Address: 1451 Fore Road, Pocatello, ID 83204
Manufacturer:
Model #:
Serial #:
Contact Name: Natalie Snow
Contact Phone: 208-525-7143
Contact Email: nsnow1@teamcenturion.com
D
Timeline
📞
Case Linked Oct 5, 1:01 AM
Case Number:00533007
Subject:eBiotrack - Automated New Inspection Created
Status:Closed
⏳1.0 business days
📋
▶
2
Work Order Created Oct 6, 11:43 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
⚠️5.0 business days
👷
▶
2
Technician Assigned Oct 13, 11:26 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Michael Burris
From:Ready for Scheduling
To:Assigned
Duration in Previous:6d 23h
🚨48.0 business days
🗓️
▶
2
Status: Scheduled Dec 23, 4:52 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Laura Hill
Scheduled For:2026-01-05T16:00:00.000+0000
💵
2x Expenses Added Dec 23, 5:32 PM
Type:Expenses
Status:Open
Qty:1
⚠️7.8 business days
🚗
Status: Tech Off Site by Michah BrackettJan 5, 1:05 PM
From:Scheduled, Tech Off Site
To:Tech Off Site, Tech On Site
Duration in Previous:12d 20h, 0m
📋
Status: 04-Scheduled by Ben SaurJan 5, 10:15 PM
From:Tech On Site
To:04-Scheduled
Duration in Previous:9h 10m
⏱️
▶
2
6x Labor Added Jan 5, 10:23 PM
6x Labor Added → Status: Completed
✔️
Status: Completed by Michah Brackett
From:04-Scheduled
To:Completed
Duration in Previous:8m
🏁
Status: Closed by Michah BrackettJan 6, 9:23 PM
From:Completed
To:Closed
Duration in Previous:22h 58m
⏳2.3 business days
📄
▶
2
Status: Ready to Bill Jan 8, 3:35 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Nancy Suarez
From:Invoice Pending
To:Invoiced
Duration in Previous:1m
🚨17.0 business days
🧾
Invoice Created Feb 2, 11:20 AM
Invoice Number:SM-250835
Bottlenecks
Ready for Scheduling
Duration: 5.0 business days (threshold: 1.0 business days)
Exceeded by 4.0 business days
Assigned
Duration: 48.0 business days (threshold: 4.0 business hours)
Exceeded by 47.5 business days
Scheduled
Duration: 7.3 business days (threshold: 2.0 business days)
Exceeded by 5.3 business days
Tech On Site
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 1.2 business hours
Completed
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.4 business hours
Closed
Duration: 2.0 business days (threshold: 1.0 business days)