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WO-01307844 ↗ ServiceMax

Centurion of Idaho • Inspection • PSM

📍 North Idaho Correctional Institution — 236 Radar Road, Cottonwood ID, 83522

Oct 6, 2025 → Dec 31, 1969

✅ Completed
PSM
SLA Clock
Last business day of October 2025 · Target: Oct 31, 2025
✗ SLA Missed (34 biz days late)
Active: 53 biz days
🕐 Clock stopped: Completed (Dec 24, 2025)
▶ Clock Running
Status: Created
Oct 6 → Oct 6, 2025
0 business days (counted)
Running total: 0 of ? biz days used
4d
▶ Clock Running
Status: Ready for Scheduling
Oct 6 → Oct 13, 2025
4 business days (counted)
Running total: 4 of ? biz days used
44d
▶ Clock Running
Status: Assigned
Oct 13 → Dec 17, 2025
44 business days (counted)
Running total: 48 of ? biz days used
▶ Clock Running
Status: Scheduled
Dec 17 → Dec 23, 2025
4 business days (counted)
Running total: 52 of ? biz days used
▶ Clock Running
Status: Tech On Site
Dec 23 → Dec 24, 2025
1 business day (counted)
Running total: 53 of ? biz days used
Created: Oct 6, 2025 Completed: Dec 24, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Oct 6 → Oct 6 Created ▶ Running 0 0
Oct 6 → Oct 13 Ready for Scheduling ▶ Running 4 4
Oct 13 → Dec 17 Assigned ▶ Running 44 48
Dec 17 → Dec 23 Scheduled ▶ Running 4 52
Dec 23 → Dec 24 Tech On Site ▶ Running 1 53
Dispatch 0.0d
Coordinators 54.0d
Field Work 1.2d
Billing 11.5d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
54.0 days
Over SLA
Field Work
1.2 days
Over SLA
Billing
11.5 days
Over SLA
Created: Oct 6, 2025 Due: Dec 31, 2025 Completed: Dec 31, 1969 (20454 days early)
📅
0.0 days Total Age
⏱️
44.0d in Assigned Longest Stage
🔄
15 transitions Status Changes
⚠️
61.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
12 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Michah Brackett — scheduling delays attributed to technician, not coordinators
Visit 1 Dec 22, 2025
Visit 2 Dec 23, 2025

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00533008
eBiotrack - Automated New Inspection Created
Closed
Annual Inspection Service 26 Pcs https://www.ebiotrack.com/inspection.php?iid=30518
Priority
Standard
Origin
Email
Reason
New Case
Contact
Tiffany Thomason
Owner
Kimberly Hardison
Created
Oct 5, 2025
Work Orders from this Case (1)
WO-01307844 (current) Invoiced
Inspection • Michah Brackett
Created: Oct 6, 2025 • Closed: Dec 31, 1969
Completed with significant delays
Invoiced • 149 days old
🚨
Primary Delay 44.0 days stuck in "Assigned"
⏱️
Total Delay 61.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
5.0d / 1.0d SLA
Assigned
44.0d / 0.5d SLA
Scheduled
5.0d / 2.0d SLA
Tech On Site
1.2d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
3.5d / 1.0d SLA
WO Correction Needed
0.5d
Billing Review
11.0d / 2.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1/12/26 DPatton - Part# (PM Kit) keeps defaulting back to "Customer Supplied" so it's not allowing the part to be billed. Tech confirmed part was supplied by EMSAR.

12-24-25-mbrac-reached out to IT cannot add m-9 pm kit without it reverting back to customer supplied part after selecting billable part. havent heard back

12/16/25 RBerry- Received confirmation from Tiffany Thomason to schedule for 12/23/25 with arrival time between 8-10AM. See logged email.


12/16/25 RBerry- Emailed Tiffany Thomason to schedule for 12/23/25 with arrival time between 8-10AM. Waiting for confirmation. See logged email.


12/15/25 RBerry- Received email from Tiffany Thomason stating: Is there a certain day or time that works best for your facility? Tuesday-Thursday 0800-1500 works best

Are there any requirements for the technician to access the site (credentialing, safety training, escorts, badges, PPE, etc,)? Medical escort, driver's license/ID

Are there any additional requirements to access the equipment itself (locked room, gate, etc.)? No

Onsite Point of Contact

Will you be the onsite point of contact on the scheduled date? Yes

Best phone number for the technician to use: 208-502-7148 or 208-983-8013


Will discuss with tech sup in ASC meeting since travel is required and holidays are coming up.


12/11/25 RBerry- Emailed Tiffany Thomason to discuss scheduling. See logged email.


12/11/25 RBerry- LM with Tiffany Thomason to discuss scheduling. 

🔧 Work Performed
Medtronic - Lifepak CR Plus Serial #: 41131291 - Asset ID: 13217539 Welch Allyn - Spot Vital Signs - 4400 Serial #: n/a - Asset ID: 13217514 McKesson - MD300C21C Serial #: 153811808212 - Asset ID: 13217515 Welch Allyn - Spot Vital Signs - 4400 Serial #: 100032212120 - Asset ID: 13217516 DeVilbiss Healthcare Inc - 3655LT Serial #: 27022 - Asset ID: 13217517 BIO REFERENCE - 642E Serial #: 520109-1054 - Asset ID: 13217518 Arkray - Assure Platinum Serial #: n/a - Asset ID: 13217519 Arkray - Assure Platinum Serial #: 1040-4317677 - Asset ID: 13217520 HEALTHOMETER INC. - 895KLT Serial #: 8950106022 - Asset ID: 13217521 Zoll Medical Corporation - AED Plus Serial #: 010084794600224421X23J720157 - Asset ID: 13217522 GE Healthcare - MAC 2000 Serial #: STX21180464PA - Asset ID: 13217523 McKesson - Halogen 35 Exam Light Serial #: BH0069987 - Asset ID: 13217524 CLINTON INDUSTRIES - Exam Table Serial #: n/a - Asset ID: 13217525 Midmark - M9-040 Serial #: V2335732 - Asset ID: 13217527 Kenmore - 564.24501100 Serial #: 981037445 - Asset ID: 13217528 Sanyo - SR-3620K Serial #: 091005905 - Asset ID: 13217529 Invacare - PERFECTO 2 Serial #: n/a - Asset ID: 13217530 McKesson - MD300C21C Serial #: 10612479213958 - Asset ID: 13217531 Welch Allyn - Spot Vital Signs - 4400 Serial #: n/a - Asset ID: 13217532 Welch Allyn - CP150 Serial #: 91CP150A - Asset ID: 13217533 Mindray - Accutorr 3 Serial #: HD-29004964 - Asset ID: 13217534 Exergen Corp - TAT-2000C Serial #: n/a - Asset ID: 13217535 Stryker - MX-PRO R3 Serial #: 140739043 - Asset ID: 13217536 HEALTHOMETER INC. - 895KLT Serial #: 8950106021 - Asset ID: 13217537 Midmark - 104-037-202 Serial #: KE047182 - Asset ID: 13217538 Drucker Diagnostics - 642E Serial #: 150613AJ924 - Asset ID: 13276885 L and R - Quantrex 140 Serial #: 19281-206649 - Asset ID: 13217526
🔍 Technician Findings
Annual Inspection Service 26 Pcs https://www.ebiotrack.com/inspection.php?iid=30518
⚠️ Problem Description
Annual Inspection Service 26 Pcs https://www.ebiotrack.com/inspection.php?iid=30518

Timeline

📞
Case Linked Oct 5, 1:01 AM
Case Number: 00533008
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
⏳ 1.0 business days
📋
▶
2 Work Order Created Oct 6, 11:51 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 2m
⚠️ 5.0 business days
👷
▶
2 Technician Assigned Oct 13, 11:27 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Michael Burris
From: Ready for Scheduling
To: Assigned
Duration in Previous: 6d 23h
🚨 44.0 business days
🗓️
▶
2 Status: Scheduled Dec 17, 8:57 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Rhea Berry
Scheduled For: 2025-12-23T16:00:00.000+0000
⏳ 4.0 business days
💵
2x Expenses Added Dec 22, 10:59 AM
Type: Expenses
Status: Open
Qty: 1
⏳ 2.0 business days
🔧
Status: Tech On Site by Michah Brackett Dec 23, 12:36 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 6d 3h
✔️
Status: Completed by Michah Brackett Dec 23, 10:23 PM
From: Tech On Site
To: Completed
Duration in Previous: 9h 46m
⏱️
▶
2 9x Labor Added Dec 23, 10:28 PM
9x Labor Added → Status: Closed
🏁
Status: Closed by Michah Brackett
From: Completed
To: Closed
Duration in Previous: 8m
✏️
Status: WO Correction Needed by Diane Patton Dec 24, 11:22 AM
From: Closed
To: WO Correction Needed
Duration in Previous: 12h 50m
🏁
▶
3 Status: Closed Dec 24, 12:56 PM
Status: Closed → Status: Billing Review → Status: WO Correction Needed
💵
Status: Billing Review by Diane Patton
From: Closed
To: Billing Review
Duration in Previous: 1m
✏️
Status: WO Correction Needed by Diane Patton
From: Billing Review
To: WO Correction Needed
Duration in Previous: 2m
🏁
Status: Closed by Michah Brackett Dec 24, 3:15 PM
From: WO Correction Needed
To: Closed
Duration in Previous: 2h 14m
⏳ 3.0 business days
🔩
▶
2 Parts Added Dec 29, 10:45 AM
Parts Added → Status: Billing Review
💵
Status: Billing Review by Diane Patton
From: Closed
To: Billing Review
Duration in Previous: 4d 19h
🚨 11.0 business days
🏁
▶
2 Status: Closed Jan 13, 9:06 AM
Status: Closed → Status: Ready to Bill
📄
Status: Ready to Bill by Diane Patton
From: Closed, Ready to Bill
To: Ready to Bill, Invoice Pending
Duration in Previous: 3m, 0m
💰
Status: Invoiced by Diane Patton Jan 13, 9:12 AM
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🚨 14.0 business days
🧾
Invoice Created Feb 2, 11:20 AM
Invoice Number: SM-251045

Bottlenecks

Ready for Scheduling
Duration: 5.0 business days (threshold: 1.0 business days)
Exceeded by 4.0 business days
Assigned
Duration: 44.0 business days (threshold: 4.0 business hours)
Exceeded by 43.5 business days
Scheduled
Duration: 5.0 business days (threshold: 2.0 business days)
Exceeded by 3.0 business days
Tech On Site
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.8 business hours
Closed
Duration: 2.5 business days (threshold: 1.0 business days)
Exceeded by 1.5 business days
Billing Review
Duration: 11.0 business days (threshold: 2.0 business days)
Exceeded by 9.0 business days

🔗 Related Artifacts

📞
Case 00533008
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
N/A
Technician
Michah Brackett
Scheduled
Dec 23, 11:00 AM
Created
Oct 6, 11:51 AM
Invoice #
SM-251045

Work Details (12)

Name Type Status Qty Amount Date
WL-03045056 Expenses Open 1 $0.00 Dec 22, 10:59 AM
WL-03045057 Expenses Open 1 $0.00 Dec 22, 10:59 AM
WL-03047008 Labor Open 6.5 $0.00 Dec 23, 10:28 PM
WL-03047009 Labor Open 1.5 $0.00 Dec 23, 10:28 PM
WL-03047010 Labor Open 3 $1,195.00 Dec 23, 10:28 PM
WL-03047011 Labor Open 5.5 $0.00 Dec 23, 10:28 PM
WL-03047012 Travel Open 345 - Dec 23, 10:28 PM
WL-03047013 Travel Open 65 - Dec 23, 10:28 PM
WL-03047014 Travel Open 340 - Dec 23, 10:28 PM
WL-03047015 Expenses Open 1 $0.00 Dec 23, 10:28 PM
WL-03047016 Expenses Open 1 $0.00 Dec 23, 10:28 PM
WL-03048794 Parts Open 1 $297.00 Dec 29, 10:45 AM

Details