10/21 KSmith -- Site advised they are not due until January. SLA is December. Placing on hold for account manager to discuss with site
10/20 KSmith -- Ashley advised this site was completed 1/10/25. Advised the site was due in December but didn't get completed until January. Advised we can schedule in December to get back on the correct cycle or complete in January again. Awaiting Ashley's response
10/20 KSmith -- Sent email to schedule for 12/10
10/16 KSmith -- Sent email to schedule for 12/10
🔧Work Performed
Inspection: Annual Equipment Electrical Safety Test And Calibration Service
🔍Technician Findings
Inspection: Annual Equipment Electrical Safety Test And Calibration Service
⚠️Problem Description
Inspection: Annual Equipment Electrical Safety Test And Calibration Service
51 pcs
https://www.ebiotrack.com/inspection.php?iid=30534
From: AGonzales3@convenientmd.com
To: OConnors@convenientmd.com, ksmith@emsar.com
Thanks Olivia.
Kourtney- Bellingham, MA does not need to be scheduled for any services.
Thank you,
Ashley Gonzales
Facilities & Vendor Supervisor
ConvenientMD Urgent Care / APC
📞 Mobile: (603) 203-9795
💻 convenientMD.com <http://www.convenientmd.com/>
From: Olivia Connors <OConnors@convenientmd.com>
Sent: Monday, October 20, 2025 10:06 AM
To: Ashley Gonzale
From: OConnors@convenientmd.com
To: AGonzales3@convenientmd.com, ksmith@emsar.com
No, I am not aware of any equipment that needs eval/repair. I have it noted that all inspections have been completes/ scheduled for this year.
Olivia Connors
Facilities Coordinator
ConvenientMD Urgent Care / APC
📞 Mobile: (603)-339-6191
💻 convenientMD.com <http://www.convenientmd.com/>
From: Ashley Gonzales <AGonzales3@convenientmd.com>
Sent: Monday, October 20, 2025 9:
From: AGonzales3@convenientmd.com
To: ksmith@emsar.com, OConnors@convenientmd.com
Bellingham annual inspection/tagging was completed 1.10.2025, I don’t think we need to schedule that again.
Olivia- do you have any equipment that is in need of repair or eval for Bellingham with EMSAR?
Thank you,
Ashley Gonzales
Facilities & Vendor Supervisor
ConvenientMD Urgent Care / APC
📞 Mobile: (603) 203-9795
💻 convenientMD.com <http://www.convenientmd.com/>
To: agonzales3@convenientmd.com; oconnors@convenientmd.com
CC:
BCC:
Attachment: --none--
Subject: Re: ConvenientMD Urgent Care - Bellingham -- EMSAR Inspection -- WO-01307850
Body:
Hi Ashley,
I’m Kourtney with EMSAR, and I’m reaching out to schedule the onsite services for the health care equipment. Would you be able to confirm scheduling for the units at ConvenientMD Urgent Care - Bellingham located at 245 Hartford Ave, Ste 215?
If not, would you have the contact information of the
To: agonzales3@convenientmd.com
CC:
BCC:
Attachment: --none--
Subject: ConvenientMD Urgent Care - Bellingham -- EMSAR Inspection -- WO-01307850
Body:
Hi Ashley,
I’m Kourtney with EMSAR, and I’m reaching out to schedule the onsite services for the health care equipment. Would you be able to confirm scheduling for the units at ConvenientMD Urgent Care - Bellingham located at 245 Hartford Ave, Ste 215?
If not, would you have the contact information of the person I need to speak with?
If
Work Order: WO-01307850
Account: ConvenientMD Urgent Care- Corporate
Customer Case Number:
Location: ConvenientMD Urgent Care - Bellingham
Address: 245 Hartford Ave Suite 215, Bellingham, MA 02019
Manufacturer:
Model #:
Serial #:
Contact Name: Ashley Gonzales
Contact Phone: 6032039795
Contact Em
Timeline
📞
Case Linked Oct 5, 7:01 AM
Case Number:00533026
Subject:eBiotrack - Automated New Inspection Created
Status:Closed
⏳1.0 business days
📋
▶
2
Work Order Created Oct 6, 12:01 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
⚠️8.0 business days
👷
▶
2
Technician Assigned Oct 16, 11:40 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From:Ready for Scheduling
To:Assigned
Duration in Previous:9d 23h
⏳4.0 business days
⏸️
Status: On Hold by Kourtney SmithOct 21, 8:51 AM
From:Assigned
To:On Hold
Duration in Previous:4d 21h
⏳2.0 business days
📅
Status: Ready for Scheduling by Scott BerryOct 22, 3:45 PM
From:On Hold
To:Ready for Scheduling
Duration in Previous:1d 6h
⚠️7.0 business days
👷
▶
2
Status: Assigned Oct 30, 1:06 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Kourtney Smith
Technician:David Cavaco
🗓️
▶
2
Status: Scheduled Oct 31, 9:44 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For:2026-01-06T14:00:00.000+0000
🚨43.0 business days
⏱️
▶
2
2x Labor Added Jan 6, 10:55 PM
2x Labor Added → Status: Completed
✔️
Status: Completed by DAVID CAVACO
From:Scheduled, Completed
To:Completed, Closed
Duration in Previous:67d 14h, 0m
⏳2.1 business days
📄
Status: Ready to Bill by Diane PattonJan 8, 1:44 PM
From:Closed, Ready to Bill, Invoice Pending
To:Ready to Bill, Invoice Pending, Invoiced
Duration in Previous:1d 14h, 0m
⏳2.0 business days
🧾
Invoice Created Jan 10, 12:00 AM
Invoice Number:SM-250817
Bottlenecks
Ready for Scheduling
Duration: 8.0 business days (threshold: 1.0 business days)
Exceeded by 7.0 business days
Assigned
Duration: 4.0 business days (threshold: 4.0 business hours)
Exceeded by 3.5 business days
Ready for Scheduling
Duration: 6.5 business days (threshold: 1.0 business days)
Exceeded by 5.5 business days
Assigned
Duration: 1.9 business days (threshold: 4.0 business hours)
Exceeded by 1.4 business days
Scheduled
Duration: 43.5 business days (threshold: 2.0 business days)
Exceeded by 41.5 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)