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WO-01307851 ↗ ServiceMax

Coastal Family Health Center • Inspection • PSM

📍 Coastal Family Health Center - East Central Upper Elementary — 5404 Hurley-Wade Road, Moss Point MS, 39562

Oct 6, 2025 → Nov 13, 2025

✅ Completed
PSM
SLA Clock
Last business day of October 2025 · Target: Oct 31, 2025
✗ SLA Missed (7 biz days late)
Active: 26 biz days
🕐 Clock stopped: Tech Off Site (Nov 13, 2025)
▶ Clock Running
Status: Created
Oct 6 → Oct 6, 2025
0 business days (counted)
Running total: 0 of ? biz days used
24d
▶ Clock Running
Status: Ready for Scheduling
Oct 6 → Nov 10, 2025
24 business days (counted)
Running total: 24 of ? biz days used
▶ Clock Running
Status: Assigned
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 24 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 24 of ? biz days used
▶ Clock Running
Status: Assigned
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 24 of ? biz days used
2d
▶ Clock Running
Status: Scheduled
Nov 10 → Nov 13, 2025
2 business days (counted)
Running total: 26 of ? biz days used
▶ Clock Running
Status: Tech On Site
Nov 13 → Nov 13, 2025
0 business days (counted)
Running total: 26 of ? biz days used
Created: Oct 6, 2025 Tech Off Site: Nov 13, 2025
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Oct 6 → Oct 6 Created ▶ Running 0 0
Oct 6 → Nov 10 Ready for Scheduling ▶ Running 24 24
Nov 10 → Nov 10 Assigned ▶ Running 0 24
Nov 10 → Nov 10 Ready for Scheduling ▶ Running 0 24
Nov 10 → Nov 10 Assigned ▶ Running 0 24
Nov 10 → Nov 13 Scheduled ▶ Running 2 26
Nov 13 → Nov 13 Tech On Site ▶ Running 0 26
Dispatch 0.0d
Coordinators 27.9d
Field Work 0.7d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
27.9 days
Over SLA
Field Work
0.7 days
Created: Oct 6, 2025 Due: Dec 31, 2025 Completed: Nov 14, 2025 (47 days early)
📅
27.3 days Total Age
⏱️
25.0d in Ready for Scheduling Longest Stage
🔄
9 transitions Status Changes
⚠️
26.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

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🎫
Case #00533021
eBiotrack - Automated New Inspection Created
Closed
Annual Equipment Electrical Safety Test And Calibration Service Equipment: 14 https://www.ebiotrack.com/inspection.php?iid=30529
Priority
Standard
Origin
Email
Reason
New Case
Contact
Mary Ronsonet
Owner
Shelby Robinson
Created
Oct 5, 2025
Work Orders from this Case (1)
WO-01307851 (current) Invoiced
Inspection • Jason Cunningham
Created: Oct 6, 2025 • Closed: Nov 13, 2025
Completed with significant delays
Invoiced • 149 days old
🚨
Primary Delay 25.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay 26.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
25.0d / 1.0d SLA
Assigned
0.1d / 0.5d SLA
Scheduled
2.7d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Tech Off Site
0.6d / 2.0d SLA
Closed
3.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

CONFIRMED

11/11/25 AJinerson - Email logged on WO-01305567. Received email back from POC MaryElizabeth:

Onsite contact: MaryElizabeth OR Robyn Salter

Phone number: # 228-386-1141


11/10/25 AJinerson - Email logged on WO-01305567. Received email back from POC Mary Elizabeth confirming tech visit for 11/13 between 11AM-12PM arrival for below locations. Starting with HS site. 

Coastal Family Health - East Central High - 5500 Hurley Wade Road Moss Point, MS 39562 (WO-01305567)

Coastal Family Health Center - East Central Upper Elementary - 5404 Hurley-Wade Road Moss Point, MS 39562 (WO-01307851) 


11/10/25 AJinerson - Email logged on WO-01305567. Sent email back to POC Mary Elizabeth Handley and offered tech visit for both location's they are requesting service at on Thursday, 11/13 with arrival time to first site between 11AM-12PM (CST).

Coastal Family Health - East Central High - 5500 Hurley Wade Road Moss Point, MS 39562 (WO-01305567)

Coastal Family Health Center - East Central Upper Elementary - 5404 Hurley-Wade Road Moss Point, MS 39562 (WO-01307851) 


11/10/25 AJinerson - Email logged on WO-01305567. Received email from POC Mary Elizabeth ready to schedule below sites.

Per Mary: Any day between 7:30am and 2:00 pm.

When the technician gets done at ECHS, one of our staff will go to EC Upper to let them in. As long as we know what day they are coming, no need to call ahead.

For ECHS clinic, if coming from Hwy 614, turn on Slider Rd. and just past the stadium (will be on the left), turn right in to the end of the High School parking lot and we have a flag and a vinyl sign by our door directly into our clinic (inside the high school, not the new building)



11/10/2025 LHill-rec'd email from Mary Elizabeth Handley-Any day between 7:30am and 2:00 pm. When the technician gets done at ECHS, one of our staff will go to EC Upper to let them in. As long as we know what day they are coming, no need to call ahead. For ECHS clinic, if coming from Hwy 614, turn on Slider Rd. and just past the stadium (will be on the left), turn right in to the end of the High School parking lot and we have a flag and a vinyl sign by our door directly into our clinic (inside the high school, not the new building)


11/10/2025 LHill-sent email to Rodney-Can you answer the following questions and then I will send this over to the scheduling coordinator and they will be in contact to schedule.


  1. Is there a particular day or time that typically works best for your facility?
  2. Would you like the technician to call ahead before arriving?
  3. Is there anything additional needed for our technician to gain access to your facility?


Lastly,

  • Are you the best contact for scheduling, or should we coordinate with someone else?
  • Heres the location information we have on file:



11/07/2025 LHill-rec'd email from Rodney-Please send me the dates


11/07/2025 LHill-sent email to Rodney Greshan & Mary Elizabeth Handley to confirm contact & equipment. See logged email.


11/06/2025 LHill-rec'd email from Mary Ronsonet-Please note, Rodney Gresham and Mary Elizabeth Handley will be your contacts for East Central School Clinics. See logged email.


11/06/2025 LHill-sent email to Mary Ronsonet at mronsonet@coastalfamilyhealth.org to confirm contact & equipment.


11/04/2025 LHill-sent email to Mary Ronsonet at mronsonet@coastalfamilyhealth.org to confirm contact & equipment.

🔧 Work Performed
11/13 Jason - Inspection Complete - Performed inspection on 14 devices. All devices passed inspection. Placed all devices back into service.
🔍 Technician Findings
Located all devices that needed to be inspected. Archived the devices that couldn't be located.
⚠️ Problem Description
Annual Equipment Electrical Safety Test And Calibration Service Equipment: 14 https://www.ebiotrack.com/inspection.php?iid=30529

Timeline

📞
Case Linked Oct 5, 7:00 AM
Case Number: 00533021
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
1.0 business days
📋
2 Work Order Created Oct 6, 12:02 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Shelby Robinson
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
🚨 25.0 business days
👷
2 Status: Assigned Nov 10, 12:06 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Abby Jinerson
Technician: a0h5A00000HDTD8QAP, Jason Cunningham
📅
5 Status: Ready for Scheduling Nov 10, 12:59 PM
Status: Ready for Scheduling → Technician Assigned → Status: Assigned → Dispatch Scheduled → Status: Scheduled
👷
Technician Assigned by Abby Jinerson
Technician: a0h5A00000HDTD8QAP, Jason Cunningham
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 2m
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2025-11-13T18:00:00.000+0000, 2025-11-13T19:00:00.000+0000
🗓️
Status: Scheduled by Abby Jinerson
From: Assigned
To: Scheduled
Duration in Previous: 1m
2.0 business days
📅
Dispatch Scheduled by Abby Jinerson Nov 12, 1:44 PM
Scheduled For: 2025-11-13T20:00:00.000+0000, 2025-11-13T20:30:00.000+0000, 2025-11-13T19:30:00.000+0000
📅
Dispatch Scheduled by Abby Jinerson Nov 13, 9:06 AM
Scheduled For: 2025-11-13T20:00:00.000+0000, 2025-11-13T19:30:00.000+0000
🔧
Status: Tech On Site by Jason Cunningham Nov 13, 3:48 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 3d 2h
🚗
Status: Tech Off Site by Jason Cunningham Nov 13, 4:32 PM
From: Tech On Site
To: Tech Off Site
Duration in Previous: 44m
⏱️
2 5x Labor Added Nov 13, 9:35 PM
5x Labor Added → Status: Completed
✔️
Status: Completed by Jason Cunningham
From: Tech Off Site, Completed
To: Completed, Closed
Duration in Previous: 5h 3m, 0m
3.3 business days
📄
Status: Ready to Bill by Diane Patton Nov 18, 10:05 AM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 4d 12h, 0m
2.0 business days
🧾
Invoice Created Nov 19, 9:15 PM
Invoice Number: SM-246820

Bottlenecks

Ready for Scheduling
Duration: 25.0 business days (threshold: 1.0 business days)
Exceeded by 24.0 business days
Scheduled
Duration: 2.7 business days (threshold: 2.0 business days)
Exceeded by 5.9 business hours
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

📞
Case 00533021
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Jason Cunningham
Scheduled
Nov 13, 2:30 PM
Created
Oct 6, 12:02 PM
Invoice #
SM-246820

Work Details (5)

Name Type Status Qty Amount Date
WL-03006884 Labor Open 0.25 $0.00 Nov 13, 9:35 PM
WL-03006885 Labor Open 0.75 $1,195.00 Nov 13, 9:35 PM
WL-03006886 Labor Open 3.75 $0.00 Nov 13, 9:35 PM
WL-03006887 Travel Open 1 - Nov 13, 9:35 PM
WL-03006888 Travel Open 181 - Nov 13, 9:35 PM

Details