Detailed work order timeline, KPIs, and analysis
NaphCare • Repair • P3
📍 NaphCare - Lee County Core Jail — 2501 Ortiz Ave, Fort Myers FL, 33905
Oct 6, 2025 → Jan 5, 2026
| Period | Status | Clock | Biz Days | Running Total |
|---|---|---|---|---|
| Oct 6 → Oct 6 | Created | ▶ Running | 0 | 0 / 3 |
| Oct 6 → Oct 6 | L2 Screening | ▶ Running | 0 | 0 / 3 |
| Oct 6 → Dec 22 | Awaiting Parts | ⏸ Paused | 51 | — |
| Dec 22 → Dec 23 | Reschedule | ▶ Running | 1 | 1 / 3 |
| Dec 23 → Dec 30 | Assigned | ▶ Running | 4 | 5 / 3 |
| Dec 30 → Jan 5 | Scheduled | ▶ Running | 3 | 8 / 3 |
| Jan 5 → Jan 5 | Tech On Site | ▶ Running | 0 | 8 / 3 |
12/30/25 AJinerson - Received email back from Alice confirming tech visit for Mon. 1/5 between 12pm-2pm.
Sent email back asking for confirmation of the below:
POC onsite:
Arrival instructions/parts location:
12/30/25 AJinerson - Sent email back to Alice offering tech visit on Mon. 1/5 with eta between 12pm-2pm.
12/30/25 AJinerson - Received email back from Alice confirming they have now located the part, and are ready to proceed with scheduling.
12/29/25 AJinerson - Received email back from Alice stating they have been unable to locate the package w/ Security. She said they will follow up and reach out to us once they locate package to proceed with scheduling service.
12/29/25 AJinerson - Sent email back to Alice providing all tracking information that we have including tracking number, parts info., delivery address, etc.
Asking Alice if she's able to confirm with Security that they have received this and ready to proceed with scheduling.
12/29/25 AJinerson - Received email back from Alice Franklin stating:
"The suggested date and time for the repair work well for me.
Before confirming the appointment, I would like to verify that all required parts for the repair have been received. Could you please confirm this and also provide the name of the person who signed for the delivery?"
I would prefer to avoid scheduling the repair if the necessary parts are not yet available.
12/26/25 AJinerson - Sent follow up email to Director of Nurses, Alice Frankling at
alice.franklin@naphcare.com - Offering tech visit on Mon. 12/29.
12/26/25 AJinerson - Received automated email response from Zinnia stating she will be out of office until 1/6/2026.
12/26/25 AJinerson - Called Zinnia to follow up and schedule tech visit. Left 2nd VM regarding scheduling.
12/23/25 AJinerson - Sent email to Zinnia offering tech visit for Mon. 12/29 with eta between 9am-11am.
12/23/25 AJinerson - Called Zinnia to follow up and schedule tech visit for repair service. Left VM regarding scheduling tech visit.
12/23/25 AJinerson - WO released evening of 12/22 due to parts order.
Parts showing ETA to site is 12/23 by afternoon.
| Name | Type | Status | Qty | Amount | Date |
|---|---|---|---|---|---|
| WL-02985395 | Parts | Open | 1 | $235.40 | Oct 27, 1:55 PM |
| WL-02985396 | Parts | Open | 1 | $57.90 | Oct 27, 1:55 PM |
| WL-02985397 | Expenses | Open | 1 | $42.96 | Oct 27, 1:55 PM |
| WL-03045590 | Parts | Open | 1 | $235.59 | Dec 22, 6:11 PM |
| WL-03045591 | Expenses | Open | 1 | $20.43 | Dec 22, 6:11 PM |
| WL-03053702 | Labor | Open | 1.05 | $186.25 | Jan 5, 2:41 PM |
| WL-03053703 | Labor | Open | 0.71666666666667 | $111.75 | Jan 5, 2:41 PM |
| WL-03053704 | Travel | Open | 35 | $0.00 | Jan 5, 2:41 PM |
| WL-03053705 | Travel | Open | 11 | $0.00 | Jan 5, 2:41 PM |
| WL-03054090 | Labor | Open | 1.5666666666667 | $260.75 | Jan 5, 6:20 PM |