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WO-01307854 ↗ ServiceMax

Coastal Family Health Center • Inspection • PSM

📍 Coastal Family Health Center - Hancock North Central Elementary — 6122 Cuevas Town Rd, Kiln MS, 39556

Oct 6, 2025 → Nov 11, 2025

✅ Completed
PSM
SLA Clock
Last business day of October 2025 · Target: Oct 31, 2025
✗ SLA Missed (6 biz days late)
Active: 24 biz days
🕐 Clock stopped: Tech Off Site (Nov 11, 2025)
▶ Clock Running
Status: Created
Oct 6 → Oct 6, 2025
0 business days (counted)
Running total: 0 of ? biz days used
21d
▶ Clock Running
Status: Ready for Scheduling
Oct 6 → Nov 5, 2025
21 business days (counted)
Running total: 21 of ? biz days used
▶ Clock Running
Status: Assigned
Nov 5 → Nov 5, 2025
0 business days (counted)
Running total: 21 of ? biz days used
3d
▶ Clock Running
Status: Scheduled
Nov 5 → Nov 11, 2025
3 business days (counted)
Running total: 24 of ? biz days used
▶ Clock Running
Status: Tech On Site
Nov 11 → Nov 11, 2025
0 business days (counted)
Running total: 24 of ? biz days used
Created: Oct 6, 2025 Tech Off Site: Nov 11, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Oct 6 → Oct 6 Created ▶ Running 0 0
Oct 6 → Nov 5 Ready for Scheduling ▶ Running 21 21
Nov 5 → Nov 5 Assigned ▶ Running 0 21
Nov 5 → Nov 11 Scheduled ▶ Running 3 24
Nov 11 → Nov 11 Tech On Site ▶ Running 0 24
Dispatch 0.0d
Coordinators 25.4d
Field Work 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
25.4 days
Over SLA
Field Work
0.0 days
Created: Oct 6, 2025 Due: Dec 31, 2025 Completed: Nov 12, 2025 (49 days early)
📅
25.0 days Total Age
⏱️
22.0d in Ready for Scheduling Longest Stage
🔄
7 transitions Status Changes
⚠️
24.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00533023
eBiotrack - Automated New Inspection Created
Closed
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 15 pcs https://www.ebiotrack.com/inspection.php?iid=30531
Priority
Standard
Origin
Email
Reason
New Case
Contact
Mary Ronsonet
Owner
Jessica Sells
Created
Oct 5, 2025
Work Orders from this Case (1)
WO-01307854 (current) Invoiced
Inspection • Jason Cunningham
Created: Oct 6, 2025 • Closed: Nov 11, 2025
Completed with significant delays
Invoiced • 149 days old
🚨
Primary Delay 22.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay 24.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
22.0d / 1.0d SLA
Assigned
0.2d / 0.5d SLA
Scheduled
3.3d / 2.0d SLA
Tech On Site
0.0d / 1.0d SLA
Tech Off Site
0.0d / 2.0d SLA
Closed
3.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/5/25 AJinerson - Email logged on WO-01307854.

Per Email from Mary - Yes, staff will be at Hancock Middle School on 11/11. Tech will start there (WO-01307834).

Arrival instructions: Please have tech call #228-385-7405 upon arrival and someone will meet them at the front of school and assist them inside. From there, their nurse will accompany tech to each location afterwards.


11/5/25 AJinerson - Email logged on WO-01307854.

Received email back from POC Mary requesting to schedule all 4 sites on Tuesday, 11/11 and that the sites will be avail. from 7:30AM-4PM.

I sent email back to Mary confirming we can schedule for 11/11 but due to tech arrival time being between 9:30AM-11AM, we may not have enough time to complete ALL services by 4PM and will reschedule accordingly if needed.

Also asked Mary to confirm that tech will have access to all sites since it will be a federal holiday (Veteran's Day).


11/5/25 AJinerson - Per request below, all sites are a 5 hour round trip for tech, checking with tech if ok to travel next week to cover on 11/11 (as we do not have 11/10 available).


11/5/25 AJinerson - Email logged on WO-01307854.

Received FWD email from POC Mary asking if we have tech available to service all schools early next week 11/10 - 11/11.


11/04/2025 LHill-sent email to Mary Ronsonet at mronsonet@coastalfamilyhealth.org to confirm contact & equipment.

🔧 Work Performed
11/11 Jason - Inspection Complete - Performed inspection on 15 devices. All devices passed inspection. Placed all devices back into service.
🔍 Technician Findings
Located all devices that needed to be inspected. Archived the devices that couldn't be located.
⚠️ Problem Description
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 15 pcs https://www.ebiotrack.com/inspection.php?iid=30531

Timeline

📞
Case Linked Oct 5, 7:00 AM
Case Number: 00533023
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
⏳ 1.0 business days
📋
▶
2 Work Order Created Oct 6, 12:09 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
🚨 22.0 business days
👷
▶
2 Technician Assigned Nov 5, 3:23 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 30d 4h
🗓️
▶
3 Status: Scheduled Nov 5, 4:43 PM
Status: Scheduled → Dispatch Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2025-11-11T15:30:00.000+0000
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2025-11-11T22:00:00.000+0000, 2025-11-11T17:00:00.000+0000
📅
Dispatch Scheduled by Abby Jinerson Nov 6, 10:21 AM
Scheduled For: 2025-11-11T16:00:00.000+0000
⏳ 3.0 business days
🔧
Status: Tech On Site by Jason Cunningham Nov 11, 12:16 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 5d 19h
🚗
Status: Tech Off Site by Jason Cunningham Nov 11, 1:29 PM
From: Tech On Site
To: Tech Off Site
Duration in Previous: 1h 13m
⏱️
▶
2 3x Labor Added Nov 11, 7:03 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Jason Cunningham
From: Tech Off Site, Completed
To: Completed, Closed
Duration in Previous: 5h 34m, 0m
⏳ 3.0 business days
📄
Status: Ready to Bill by Diane Patton Nov 14, 9:41 AM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 2d 14h, 0m
⏳ 3.0 business days
🧾
Invoice Created Nov 18, 3:51 PM
Invoice Number: SM-246668

Bottlenecks

Ready for Scheduling
Duration: 22.0 business days (threshold: 1.0 business days)
Exceeded by 21.0 business days
Scheduled
Duration: 3.3 business days (threshold: 2.0 business days)
Exceeded by 1.3 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

📞
Case 00533023
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Jason Cunningham
Scheduled
Nov 11, 11:00 AM
Created
Oct 6, 12:09 PM
Invoice #
SM-246668

Work Details (3)

Name Type Status Qty Amount Date
WL-03003970 Labor Open 0.5 $0.00 Nov 11, 7:03 PM
WL-03003971 Labor Open 1.25 $1,195.00 Nov 11, 7:03 PM
WL-03003972 Travel Open 11 - Nov 11, 7:03 PM

Details