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← WO Overview

WO-01307857 ↗ ServiceMax

ArchWell Health • Inspection • PSM

📍 Archwell - Five Points West — 3209 ENSLEY 5 POINTS W AVE, BIRMINGHAM AL, 35208

Oct 6, 2025 → Dec 11, 2025

✅ Completed
PSM
SLA Clock
Last business day of October 2025 · Target: Oct 31, 2025
✗ SLA Missed (25 biz days late)
Active: 44 biz days
🕐 Clock stopped: Tech Off Site (Dec 11, 2025)
▶ Clock Running
Status: Created
Oct 6 → Oct 6, 2025
0 business days (counted)
Running total: 0 of ? biz days used
21d
▶ Clock Running
Status: Ready for Scheduling
Oct 6 → Nov 5, 2025
21 business days (counted)
Running total: 21 of ? biz days used
20d
▶ Clock Running
Status: Assigned
Nov 5 → Dec 8, 2025
20 business days (counted)
Running total: 41 of ? biz days used
▶ Clock Running
Status: Scheduled
Dec 8 → Dec 11, 2025
3 business days (counted)
Running total: 44 of ? biz days used
▶ Clock Running
Status: Tech On Site
Dec 11 → Dec 11, 2025
0 business days (counted)
Running total: 44 of ? biz days used
Created: Oct 6, 2025 Tech Off Site: Dec 11, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Oct 6 → Oct 6 Created ▶ Running 0 0
Oct 6 → Nov 5 Ready for Scheduling ▶ Running 21 21
Nov 5 → Dec 8 Assigned ▶ Running 20 41
Dec 8 → Dec 11 Scheduled ▶ Running 3 44
Dec 11 → Dec 11 Tech On Site ▶ Running 0 44
Dispatch 0.0d
Coordinators 46.2d
Field Work 1.5d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
46.2 days
Over SLA
Field Work
1.5 days
Billing
0.0 days
Created: Oct 6, 2025 Due: Dec 31, 2025 Completed: Dec 12, 2025 (19 days early)
📅
45.5 days Total Age
⏱️
22.0d in Ready for Scheduling Longest Stage
🔄
8 transitions Status Changes
⚠️
44.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00533027
eBiotrack - Automated New Inspection Created
Closed
Annual Equipment Electrical Safety Test And Calibration Service Equipment: 63 https://www.ebiotrack.com/inspection.php?iid=30535
Priority
Standard
Origin
Email
Reason
New Case
Contact
Sharrah Gibson
Owner
Shelby Robinson
Created
Oct 5, 2025
Work Orders from this Case (1)
WO-01307857 (current) Invoiced
Inspection • Henry Holmes
Created: Oct 6, 2025 • Closed: Dec 11, 2025
Completed with significant delays
Invoiced • 149 days old
🚨
Primary Delay 22.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay 44.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
22.0d / 1.0d SLA
Assigned
20.6d / 0.5d SLA
Scheduled
3.6d / 2.0d SLA
Tech On Site
0.4d / 1.0d SLA
Tech Off Site
1.1d / 2.0d SLA
Closed
3.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

CONFIRMED

12/8/25 AJinerson - Sent email back to POC Sharrah confirming tech visit scheduled for Thursday, 12/11 with eta between 10:00 a.m. - 12:00 p.m.

Asking for on-site contact and arrival instructions.


12/8/25 AJinerson - Received email back from POC Sharrah requesting to schedule for Thursday, 12/11.

12/8/25 AJinerson - Sent follow up email to POC Sharrah offering tech visit on below dates:

Thursday, 12/11

Monday, 12/22

Tuesday, 12/23

Monday, 12/29


11/11/25 AJinerson - Sent email to POC Sharrah offering tech visit on Friday, 11/21 with eta between 8AM-10AM.


11/11/25 AJinerson - Called site to follow up and schedule tech visit. Was placed on hold then disconnected after 4 mins. 


11/5/25 AJinerson - Called and spoke with staff. Sierra was on lunch at time of call but staff took my contact info to have Sierra call us back.

(looking to schedule visit while tech in area on Fri. 11/21). 


11/04/2025 LHill-called (659) 903-4344 for Sharrah Gibson. spoke with Sierra and she advised she could help with this.

Scheduling ahead needed: Yes 

Certain day or time: M-F 8AM-5PM 

Confirmed contact information is correct: Contact Sierra at 659-903-4344 to schedule.

Anything additional needed for tech to gain access to the facility: No

**Had to log call manually-RC was just spinning**


10/31/2025 LHill-sent email to Sharrah Gibson at sharrah.gibson@archwellhealth.com to confirm contact & equipment.


10/31/2025 LHill-LM at 659) 903-4344 for Sharrah Gibson to confirm contact &

equipment.

🔧 Work Performed
Performed Annual Equipment Electrical Safety Test And Calibration Service
🔍 Technician Findings
Annual Equipment Electrical Safety Test And Calibration Service needed
⚠️ Problem Description
Annual Equipment Electrical Safety Test And Calibration Service Equipment: 63 https://www.ebiotrack.com/inspection.php?iid=30535

Timeline

📞
Case Linked Oct 5, 7:01 AM
Case Number: 00533027
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
⏳ 1.0 business days
📋
▶
2 Work Order Created Oct 6, 12:14 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Shelby Robinson
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
🚨 22.0 business days
👷
▶
2 Technician Assigned Nov 5, 2:01 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 30d 2h
🚨 21.0 business days
📅
▶
2 Dispatch Scheduled Dec 8, 2:13 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Ben Saur
From: Assigned
To: Scheduled
Duration in Previous: 33d 0h
⏳ 4.0 business days
🔧
Status: Tech On Site by Henry Holmes Dec 11, 11:34 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 2d 21h
🚗
Status: Tech Off Site by Henry Holmes Dec 11, 2:25 PM
From: Tech On Site
To: Tech Off Site
Duration in Previous: 2h 50m
⏱️
▶
2 5x Labor Added Dec 11, 11:24 PM
5x Labor Added → Status: Completed
✔️
Status: Completed by Henry Holmes
From: Tech Off Site, Completed
To: Completed, Closed
Duration in Previous: 9h 0m
⏳ 3.1 business days
📄
▶
3 Status: Ready to Bill Dec 16, 1:18 PM
Status: Ready to Bill → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🧾
Invoice Created
Invoice Number: SM-249192

Bottlenecks

Ready for Scheduling
Duration: 22.0 business days (threshold: 1.0 business days)
Exceeded by 21.0 business days
Assigned
Duration: 20.6 business days (threshold: 4.0 business hours)
Exceeded by 20.1 business days
Scheduled
Duration: 3.6 business days (threshold: 2.0 business days)
Exceeded by 1.6 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

📞
Case 00533027
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Henry Holmes
Scheduled
Dec 11, 10:30 AM
Created
Oct 6, 12:14 PM
Invoice #
SM-249192

Work Details (5)

Name Type Status Qty Amount Date
WL-03035382 Labor Open 2.5 $0.00 Dec 11, 11:24 PM
WL-03035383 Labor Open 3 $1,566.20 Dec 11, 11:24 PM
WL-03035384 Labor Open 3.75 $0.00 Dec 11, 11:24 PM
WL-03035385 Travel Open 150 - Dec 11, 11:24 PM
WL-03035386 Travel Open 150 - Dec 11, 11:24 PM

Details