12/11/25 RBerry- Emailed Russell Hill to discuss scheduling. See logged email.
12/11/25 RBerry- LM with Russel Hill to discuss scheduling.
🔧Work Performed
INSPECTED OR CALIBRATED OR BOTH 143 PIECES OF EQUIPMENT PER MANUFACTURES SPECIFICATIONS
🔍Technician Findings
Annual Inspection Service
164 Pcs
https://www.ebiotrack.com/inspection.php?iid=30519
⚠️Problem Description
Annual Inspection Service
164 Pcs
https://www.ebiotrack.com/inspection.php?iid=30519
📧
Email: EMSAR Request for service at Idaho State Correctional Institution
Completed Jan 12, 2026
To: rhill1@teamcenturion.com
CC:
BCC: michael.burris@emsar.com
Attachment: --none--
Subject: EMSAR Request for service at Idaho State Correctional Institution
Body:
Hi Russel Hill,
I hope you’re doing well. It’s time for your annual inspection of the biomed equipment. I was just informed tech didn't make it last week. Just need to see if this new date and time will work. at Idaho State Correctional Institution. We’d like to schedule the inspection to ensure everything is in complia
📋
Outbound to +12083360740
Completed Jan 9, 2026
1-9 Mburris called site to adjust appt tech is not able to make it
📧
Email:Re: EMSAR Request for service at Idaho State Correctional Institution
Completed Jan 2, 2026
From: rhill1@TeamCenturion.com
To: michael.burris@emsar.com
Hi Michael,
I can be the POC. Friday, 1/9 works great. We will have someone accompany you to the various locations of the site.
Russel Hill, MBA, CCHP
Health Services Administrator, ISCI
Healthcare beyond patient care,
healthcare for humanity.
13500 S. Pleasant Valley Rd.
Kuna, ID 83634
Phone: 208-872-7201
rhill1@teamcenturion.com <mailto:@teamcenturion.com> | TeamCenturion.c
📧
Email: EMSAR Request for service at Idaho State Correctional Institution
Completed Dec 31, 2025
To: rhill1@teamcenturion.com
CC:
BCC: michael.burris@emsar.com
Attachment: --none--
Subject: EMSAR Request for service at Idaho State Correctional Institution
Body:
Hi Russel Hill,
I hope you’re doing well. It’s time for your annual inspection of the biomed equipment at Idaho State Correctional Institution. We’d like to schedule the inspection to ensure everything is in compliance and functioning properly.
We currently have availability on 1-9 with an arrival window between 2pm and 3:
📧
Email: EMSAR Request for service at Idaho State Correctional Institution
Completed Dec 11, 2025
To: rhill1@teamcenturion.com
CC: michael.burris@emsar.com
BCC: rhea.cook@emsar.com
Attachment: --none--
Subject: EMSAR Request for service at Idaho State Correctional Institution
Body:
Hi Russel Hill,
I hope you’re doing well. It’s time for your annual inspection of the biomed equipment at Idaho State Correctional Institution. We’d like to schedule the inspection to ensure everything is in compliance and functioning properly.
Is there a certain day or time that works best for your faci
📋
Outbound to +12083360740
Completed Dec 11, 2025
12/11/25 RBerry- LM with Russel Hill to discuss scheduling.
📅
WO-01307858 - Inspection - Kuna - Idaho State Correctional Institution
Jan 30, 2026 12:00pm – 4:00pm
Work Order: WO-01307858
Account: Centurion of Idaho
Customer Case Number:
Location: Idaho State Correctional Institution
Address: 13500 S. Pleasant Valley Road, Kuna, ID 83634
Manufacturer:
Model #:
Serial #:
Contact Name: Russel Hill
Contact Phone: 208-336-0740 *4665
Contact Email: rh
Timeline
📞
Case Linked Oct 5, 1:01 AM
Case Number:00533009
Subject:eBiotrack - Automated New Inspection Created
Status:Closed
⏳1.0 business days
📋
▶
2
Work Order Created Oct 6, 12:14 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From:Entered
To:Ready for Scheduling
Duration in Previous:1m
⚠️5.0 business days
👷
▶
2
Technician Assigned Oct 13, 11:31 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Michael Burris
From:Ready for Scheduling
To:Assigned
Duration in Previous:6d 23h
🚨54.0 business days
🗓️
▶
2
Status: Scheduled Jan 2, 4:37 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Michael Burris
Scheduled For:2026-01-09T21:00:00.000+0000
⚠️6.9 business days
📅
Dispatch Scheduled by Michael BurrisJan 12, 11:11 AM
Scheduled For:2026-01-23T17:00:00.000+0000
🚨10.0 business days
📅
Dispatch Scheduled by Michael BurrisJan 26, 10:18 AM
Scheduled For:2026-01-30T17:00:00.000+0000
⚠️5.0 business days
🔧
Status: Tech On Site by Michah BrackettJan 30, 11:30 AM
From:Scheduled
To:Tech On Site
Duration in Previous:27d 18h
⏳1.0 business days
🚗
Status: Tech Off Site by Michah BrackettJan 31, 7:21 PM
From:Tech On Site
To:Tech Off Site
Duration in Previous:1d 7h
📋
Status: 04-Scheduled by Ben SaurJan 31, 9:27 PM
From:Tech Off Site
To:04-Scheduled
Duration in Previous:2h 6m
🚗
▶
4
5x Travel Added Jan 31, 9:34 PM
5x Travel Added → Status: Tech On Site → Status: Completed → Status: Closed
🔧
Status: Tech On Site by Michah Brackett
From:04-Scheduled
To:Tech On Site
Duration in Previous:8m
✔️
Status: Completed by Michah Brackett
From:Tech On Site
To:Completed
Duration in Previous:1m
🏁
Status: Closed by Michah Brackett
From:Completed
To:Closed
Duration in Previous:1m
⏳1.0 business days
🔩
2x Parts Added Feb 2, 3:11 PM
Type:Parts
Status:Open
Qty:1
📄
Status: Ready to Bill by Diane PattonFeb 2, 3:16 PM
From:Closed
To:Ready to Bill
Duration in Previous:1d 17h
⏳3.0 business days
📨
▶
3
Status: Invoice Pending Feb 4, 1:29 PM
Status: Invoice Pending → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:1m
🧾
Invoice Created
Invoice Number:SM-252979
Bottlenecks
Ready for Scheduling
Duration: 5.0 business days (threshold: 1.0 business days)
Exceeded by 4.0 business days
Assigned
Duration: 54.0 business days (threshold: 4.0 business hours)
Exceeded by 53.5 business days
Scheduled
Duration: 19.3 business days (threshold: 2.0 business days)
Exceeded by 17.3 business days
Ready to Bill
Duration: 2.5 business days (threshold: 1.0 business days)