Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01307865 ↗ ServiceMax

LIBERTY TOWNSHIP FIRE DEPARTMENT YOUNGSTOWN • Preventive Maintenance • PSM

📍 Liberty Twp FD Youngstown — 4001 Logan Way, Youngstown OH, 44505

Oct 6, 2025 → Dec 4, 2025

✅ Completed
PSM
SLA Clock
Last business day of October 2025 · Target: Oct 31, 2025
✗ SLA Missed (21 biz days late)
Active: 40 biz days
🕐 Clock stopped: Invoiced (Dec 5, 2025)
▶ Clock Running
Status: Created
Oct 6 → Oct 6, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Oct 6 → Oct 6, 2025
0 business days (counted)
Running total: 0 of ? biz days used
33d
▶ Clock Running
Status: Assigned
Oct 6 → Nov 24, 2025
33 business days (counted)
Running total: 33 of ? biz days used
▶ Clock Running
Status: Entered
Nov 24 → Nov 24, 2025
0 business days (counted)
Running total: 33 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Nov 24 → Nov 24, 2025
0 business days (counted)
Running total: 33 of ? biz days used
▶ Clock Running
Status: Assigned
Nov 24 → Nov 24, 2025
0 business days (counted)
Running total: 33 of ? biz days used
▶ Clock Running
Status: Entered
Nov 24 → Nov 24, 2025
0 business days (counted)
Running total: 33 of ? biz days used
5d
▶ Clock Running
Status: Assigned
Nov 24 → Dec 3, 2025
5 business days (counted)
Running total: 38 of ? biz days used
▶ Clock Running
Status: Scheduled
Dec 3 → Dec 5, 2025
2 business days (counted)
Running total: 40 of ? biz days used
Created: Oct 6, 2025 Invoiced: Dec 5, 2025
Show SLA Clock Detail (9 periods)
Period Status Clock Biz Days Running Total
Oct 6 → Oct 6 Created ▶ Running 0 0
Oct 6 → Oct 6 Ready for Scheduling ▶ Running 0 0
Oct 6 → Nov 24 Assigned ▶ Running 33 33
Nov 24 → Nov 24 Entered ▶ Running 0 33
Nov 24 → Nov 24 Ready for Scheduling ▶ Running 0 33
Nov 24 → Nov 24 Assigned ▶ Running 0 33
Nov 24 → Nov 24 Entered ▶ Running 0 33
Nov 24 → Dec 3 Assigned ▶ Running 5 38
Dec 3 → Dec 5 Scheduled ▶ Running 2 40
Dispatch 0.3d
Coordinators 41.7d
Billing 0.0d
✗ SLA Missed
Dispatch
0.3 days
Coordinators
41.7 days
Over SLA
Billing
0.0 days
Created: Oct 6, 2025 Due: Dec 5, 2025 Completed: Dec 5, 2025 (on time)
📅
40.4 days Total Age
⏱️
33.9d in Assigned Longest Stage
🔄
10 transitions Status Changes
⚠️
40.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
10 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00533045
eBiotrack - Automated New Inspection Created
Closed
Semi-Annual Equipment PM Equipment: 7 https://www.ebiotrack.com/inspection.php?iid=30541
Priority
Standard
Origin
Email
Reason
New Case
Contact
Ron Simone
Owner
Shelby Robinson
Created
Oct 6, 2025
Work Orders from this Case (1)
WO-01307865 (current) Invoiced
Preventive Maintenance • Brandon Green
Created: Oct 6, 2025 • Closed: Dec 4, 2025
Completed with significant delays
Invoiced • 149 days old
🚨
Primary Delay 33.9 days stuck in "Assigned"
⏱️
Total Delay 40.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.3d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
39.5d / 0.5d SLA
Scheduled
2.2d / 2.0d SLA
Closed
2.4d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/3/2025 CRamen spoke with Captain Rogalski and scheduled for Friday 12/5/2025 with tech arrival between 8-10am. 


12/01/2025 LHill-Called 330-759-0363 for Ron Simone-was informed that he will be back on Wednesday.


11/26/2025 CRamen left a vm for a returned call to schedule PMs


11/25/25 RBerry- Spoke with site states Ron is OOO until tomorrow. States they already have a message for him to call Chuck to schedule. 


11/24/2025 CRamen left a message for Ron to return call to schedule. 

11/24/2025 SRamen - this wo was Reassigned from Teddie (self scheduler) to Brandon since nothing was done with this while assigned to Teddie. Using delay code escalated to another tech

🔧 Work Performed
Stryker Medical - 6252 Stair-Pro Serial #: 080339351 - Asset ID: 13175281 Stryker Medical - 6390 Power-LOAD Serial #: 22012400017 - Asset ID: 13175279 Stryker Medical - 6507 Power-Pro 2 Serial #: 2306001852 - Asset ID: 13175276 Stryker Medical - 6390 Power-LOAD Serial #: 2302012400225 - Asset ID: 13175277 Stryker Medical - 6507 Power-Pro 2 Serial #: 220002986 - Asset ID: 13175280 Stryker Medical - 6082 MX-Pro R3 Serial #: 050939660 - Asset ID: a0CVU00002VvInT2AV
🔍 Technician Findings
PMs
⚠️ Problem Description
Semi-Annual Equipment PM Equipment: 7 https://www.ebiotrack.com/inspection.php?iid=30541

Timeline

📞
Case Linked Oct 6, 1:00 AM
Case Number: 00533045
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
4 Work Order Created Oct 6, 12:29 PM
Work Order Created → Status: Ready for Scheduling → Status: Assigned → Technician Assigned
📅
Status: Ready for Scheduling by Shelby Robinson
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 2m
👷
Technician Assigned by Charles Ramen
Technician: Teddie Bracken
🚨 34.0 business days
🆕
Status: Entered by Charles Ramen Nov 24, 11:19 AM
From: Assigned
To: Entered
Duration in Previous: 48d 23h
📅
Status: Ready for Scheduling by Shelby Robinson Nov 24, 1:57 PM
From: Entered
To: Ready for Scheduling
Duration in Previous: 2h 37m
👷
▶
4 Technician Assigned Nov 24, 2:27 PM
Technician Assigned → Status: Assigned → Status: Assigned → Technician Assigned
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling, Assigned
To: Assigned, Entered
Duration in Previous: 30m
👷
Status: Assigned by Charles Ramen
From: Entered
To: Assigned
Duration in Previous: 3m
👷
Technician Assigned by Charles Ramen
Technician: Brandon Green
⚠️ 6.0 business days
🗓️
▶
2 Status: Scheduled Dec 3, 5:33 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2025-12-05T13:00:00.000+0000
⏳ 2.8 business days
⏱️
▶
2 10x Labor Added Dec 5, 3:46 PM
10x Labor Added → Status: Closed
🏁
Status: Closed by Ben Saur
From: Scheduled
To: Closed
Duration in Previous: 1d 22h
⏳ 3.0 business days
📄
▶
2 Status: Ready to Bill Dec 9, 3:17 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 0m
🧾
Invoice Created Dec 9, 4:00 PM
Invoice Number: SM-248603

Bottlenecks

Assigned
Duration: 33.9 business days (threshold: 4.0 business hours)
Exceeded by 33.4 business days
Assigned
Duration: 5.6 business days (threshold: 4.0 business hours)
Exceeded by 5.1 business days
Scheduled
Duration: 2.2 business days (threshold: 2.0 business days)
Exceeded by 1.4 business hours
Closed
Duration: 2.4 business days (threshold: 1.0 business days)
Exceeded by 1.4 business days

🔗 Related Artifacts

📞
Case 00533045
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Brandon Green
Scheduled
Dec 5, 8:00 AM
Created
Oct 6, 12:29 PM
Invoice #
SM-248603

Work Details (10)

Name Type Status Qty Amount Date
WL-03028303 Labor Open 0.5 $0.00 Dec 5, 3:46 PM
WL-03028304 Labor Open 1 $0.00 Dec 5, 3:46 PM
WL-03028305 Labor Open 0.5 $0.00 Dec 5, 3:46 PM
WL-03028306 Labor Open 1 $0.00 Dec 5, 3:46 PM
WL-03028307 Labor Open 0.5 $0.00 Dec 5, 3:46 PM
WL-03028308 Labor Open 0.5 $0.00 Dec 5, 3:46 PM
WL-03028309 Labor Open 0.5 $0.00 Dec 5, 3:46 PM
WL-03028310 Travel Open 20 $0.00 Dec 5, 3:46 PM
WL-03028315 Parts Open 2 $23.36 Dec 5, 3:46 PM
WL-03028316 Parts Open 2 $23.36 Dec 5, 3:46 PM

Details