1/20 MOwens Called and spoke to Brooke Ferri and scheduled the inspection visit for Friday 1/30 from 9-5.
01/20/2026 DNakoff - Please schedule with supplychain@sonobello.com
12/30/25 RBerry- Escalated WO to account manager due to contact issues.
12/30 MOwens Called to speak to Practice manager. Left a msg for her to call back and to see if this Friday 1/2 works to schedule.
12/29 MOwens Called to speak To Taryn about scheduling for the next available Friday. She was not in the office.
12/16/25 RBerry- Emailed Taryn Gerenza to reschedule for 12/26/25 with arrival time between 9-11AM. Waiting for confirmation. See logged email. WO being rescheduled due to repair in opposite direction.
11/25 MOwens Taryn replied back that Friday is the best day to schedule the inspection. Replied back to confirm scheduling for Friday. 12/19 with arrival between 9-10am.
11/25 MOwens Sent an email to Taryn Gerenza asking for good dates to schedule the inspection visit during Dec.
🔧Work Performed
1/30/26- EColon- Arrived onsite, checked in with POC. Completed inspection on 125 items, failed 4 items, and archived 22 items. Inspection complete.
🔍Technician Findings
Annual Inspection
⚠️Problem Description
Inspection: Annual Equipment Electrical Safety Test And Calibration Service
125 pcs
https://www.ebiotrack.com/inspection.php?iid=30538
📋
Outbound to +19802813099
Completed Jan 20, 2026
Called and spoke to Brooke Ferri and scheduled the inspection visit for Friday 1/30 from 9-5.
📋
Outbound to +17046655332
Completed Dec 30, 2025
Called to speak to Practice manager. Left a msg for her to call back and to see if this Friday 1/2 works to schedule.
📋
Outbound to +17046655332
Completed Dec 29, 2025
Called to speak To Taryn about scheduling for the next available Friday. She was not in the office.
📧
Email: Request for service at NC-Charlotte
Completed Dec 16, 2025
To: tgerenza@sonobello.com
CC: mowens@emsar.com
BCC: rhea.cook@emsar.com
Attachment: --none--
Subject: Request for service at NC-Charlotte
Body:
Hi Taryn,
I am reaching out regarding the scheduled inspection for your biomed equipment. Due to unforeseen circumstances we need to reschedule this inspection. We can have our technician onsite on 12/26 with an arrival time between 9-11AM. Does this date and time work for your facility?
Thank you,
Rhea Berry
Account Service Coordinator II - Floa
📧
Email:RE: Sono Bello Charlotte NC Annual Tagged Equipment Inspection
Completed Nov 25, 2025
From: mowens@emsar.com
To: tgerenza@sonobello.com
Let’s schedule the inspection visit for Friday 12/18. My tech Eric Colon will arrive between 9-10am.
Thanks
Melissa
From: Taryn Gerenza <tgerenza@sonobello.com>
Sent: Tuesday, November 25, 2025 1:11 PM
To: Melissa Owens <mowens@emsar.com>
Subject: Re: Sono Bello Charlotte NC Annual Tagged Equipment Inspection
Fridays work best
Taryn Gerenza, CST I Lead Clinician
Sono Bello- Charlotte
6701 Carmel Rd
📧
Email:Sono Bello Charlotte NC Annual Tagged Equipment Inspection
Completed Nov 25, 2025
From: mowens@emsar.com
To: tgerenza@sonobello.com
Taryn
It is time again next month to schedule the annual inspection on the tagged medical equipment at this location. What days during the week work the best to schedule?
Thanks
Melissa Owens
Account Service Coordinator
East District
mowens@emsar.com <mailto:mowens@emsar.com>
www.emsar.com <http://www.emsar.com/>
803-791-1259
<https://www.facebook.com/emsarinc> <http://twitter.com/emsarinc> <http://w
📅
WO-01307879 - Inspection - Charlotte - NC-Charlotte
Jan 30, 2026 10:00am – 5:00pm
Work Order: WO-01307879
Account: Sono Bello
Customer Case Number:
Location: NC-Charlotte
Address: 6701 Carmel Rd, Suite 202, Charlotte, NC 28226
Manufacturer:
Model #:
Serial #:
Contact Name: Charlotte Practice Manager
Contact Phone: 704.665.5332
Contact Email: supplychain@sonobello.co
Timeline
📞
Case Linked Oct 6, 1:00 AM
Case Number:00533043
Subject:eBiotrack - Automated New Inspection Created
Status:Closed
📋
▶
2
Work Order Created Oct 6, 12:54 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
👷
▶
2
Technician Assigned Oct 6, 1:42 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From:Ready for Scheduling
To:Assigned
Duration in Previous:48m
🚨35.0 business days
🗓️
▶
2
Status: Scheduled Nov 25, 1:15 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For:2025-12-19T14:30:00.000+0000
🚨14.0 business days
🔄
Status: Reschedule by Rhea BerryDec 16, 9:00 AM
From:Scheduled
To:Reschedule
Duration in Previous:20d 19h
🚨10.0 business days
🆕
Status: Entered by Rhea BerryDec 30, 5:35 PM
From:Reschedule, Entered
To:Entered, On Hold
Duration in Previous:14d 8h, 0m
🚨13.8 business days
📅
Status: Ready for Scheduling by Dylan NakoffJan 20, 2:03 PM