Work Order 360 View

1/23/26 AJinerson - Received email back from POC Dawn Reed confirming scheduling for earlier date, Thurs. 2/5 with eta between 10am-12pm.

1/22/26 AJinerson - FWD email to FSE JAnderson to complete information requested for clearance for 2/10.

Sent email back to all POCs with requested info as well.

1/22/26 AJinerson - Received email back from Julie Meyer stating:

POC onsite: Julie Meyer - 813-247-0822 or my cell 813-431-5054

Arrival instructions: Tech will need to reach out to Julie at least 30 to 45 minutes prior to his arrival so that she can meet them at that location please.

Specific requirements: They are required to be cleared for each visit to the facility:

Employee name

Copy of the employees Driver License

Copy of the employees Social Security card

A list of all tools being brought onsite if any

1/22/26 AJinerson - Sent email back to POC Julie confirming we have tech scheduled for Tuesday, 2/10 with arrival between 10am-12pm. Asking what further information they need prior to this visit.

1/22/26 AJinerson - Received email back from POC Julie Meyer asking to schedule for 2/10 or 2/11 with the arrival between 10am-12pm (our earlier arrival time).

1/21/26 AJinerson - Sent email back to all of them providing tech's name and list of tools that tech would need to bring onsite. Asking what other info they need, and including tech has been onsite before.

Since 1/27 between 1pm-3pm does not work for them, I offered tech visit week of 2/9-2/13 asking what day works best for them that week.

1/21/26 AJinerson - Received multiple emails from Karen, Julie, and Dawn all logged. Please see logged emails for further info if needed.

Per Karen: They need tech info

Per Dawn: They need earlier than 1pm-3pm arrival as they are busy at that time.

1/21/26 AJinerson - Sent email to POCs Dawn and Karen offering tech visit on Tuesday, 1/27 with eta between 1pm-3pm. (tech will be in area this day).

1/21/26 AJinerson - Called secondary contact - Karen Zacher and left VM regarding scheduling tech visit. 

1/21/26 AJinerson - Called Dawn Reed to follow up and schedule tech visit. Left VM regarding this. 

1/21/26 AJinerson - WO released back into RFS with updated contact after being on hold since Dec. 2025. SLA still showing due for Dec. 2025.

01/21/2026 DNakoff - Updated POC. see secondary contact below

Karen Zacher, LPN AHSA

Naphcare – Hillsborough

Ofc 813-247-0806

Cell 813-928-1016

Fax: 205-521-7084

Karen.zacher@naphcare.com

12/22/24 AJinerson - Clearing tech name and escalating to ASM due to customer contact - unavailable after multiple attempts via call/email.

12/22/24 AJinerson - Called 3rd time, spoke with Amanda Ackers who told me I need to be transferred to correct person. Transferred me to VM of Karen Zackler and left 3rd VM regarding scheduling service.

12/19/25 AJinerson - Sent follow email to POC Jamie Dawson offering to schedule tech visit on Mon. 12/29 with eta between 10:30am-12:30pm.

12/12/25 AJinerson - Called POC Jamie Dawson to follow up and schedule. Went to VM for Amanda Ackers. Left 2nd VM regarding scheduling tech visit. 

12/8/25 AJinerson - Sent follow email to POC Jamie Dawson offering updated dates:

Monday, 12/29

Wednesday, 12/31 

12/1/25 AJinerson - Sent email to POC Jamie Dawson offering tech visit on Thursday, 12/4 with eta between 10:30am-12:30pm.

12/1/25 AJinerson - Called POC Jamie Dawson to schedule tech visit. Went to VM of Amanda Acres. Left VM regarding scheduling. 

@Dylan Nakoff​ Hi Dylan! Wanted to check in to see if this WO is eligible for an SLA update since it was released back after the SLA? Customer confirmed scheduling for 2/5.