Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01307905 ↗ ServiceMax

NaphCare • Inspection • PSM

📍 Naphcare - Tampa - FALKENBURG ROAD JAIL - 5067 — 520 N Falkenburg Rd, Tampa FL, 33619

Oct 6, 2025 → Feb 9, 2026

✅ Completed
PSM
SLA Clock
Last business day of October 2025 · Target: Oct 31, 2025
✗ SLA Missed (64 biz days late)
Active: 83 biz days
🕐 Clock stopped: Completed (Feb 9, 2026)
▶ Clock Running
Status: Created
Oct 6 → Oct 6, 2025
0 business days (counted)
Running total: 0 of ? biz days used
24d
▶ Clock Running
Status: Ready for Scheduling
Oct 6 → Nov 10, 2025
24 business days (counted)
Running total: 24 of ? biz days used
46d
▶ Clock Running
Status: On Hold
Nov 10 → Jan 21, 2026
46 business days (counted)
Running total: 70 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 21 → Jan 27, 2026
4 business days (counted)
Running total: 74 of ? biz days used
▶ Clock Running
Status: Assigned
Jan 27 → Jan 28, 2026
1 business day (counted)
Running total: 75 of ? biz days used
▶ Clock Running
Status: Entered
Jan 28 → Jan 28, 2026
0 business days (counted)
Running total: 75 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 28 → Jan 28, 2026
0 business days (counted)
Running total: 75 of ? biz days used
▶ Clock Running
Status: Assigned
Jan 28 → Jan 28, 2026
0 business days (counted)
Running total: 75 of ? biz days used
8d
▶ Clock Running
Status: Scheduled
Jan 28 → Feb 9, 2026
8 business days (counted)
Running total: 83 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 9 → Feb 9, 2026
0 business days (counted)
Running total: 83 of ? biz days used
Created: Oct 6, 2025 Completed: Feb 9, 2026
Show SLA Clock Detail (10 periods)
Period Status Clock Biz Days Running Total
Oct 6 → Oct 6 Created ▶ Running 0 0
Oct 6 → Nov 10 Ready for Scheduling ▶ Running 24 24
Nov 10 → Jan 21 On Hold ▶ Running 46 70
Jan 21 → Jan 27 Ready for Scheduling ▶ Running 4 74
Jan 27 → Jan 28 Assigned ▶ Running 1 75
Jan 28 → Jan 28 Entered ▶ Running 0 75
Jan 28 → Jan 28 Ready for Scheduling ▶ Running 0 75
Jan 28 → Jan 28 Assigned ▶ Running 0 75
Jan 28 → Feb 9 Scheduled ▶ Running 8 83
Feb 9 → Feb 9 Tech On Site ▶ Running 0 83
Dispatch 0.0d
Holding 46.8d (excluded)
Coordinators 39.8d
Field Work 0.8d
✗ SLA Missed
Dispatch
0.0 days
Holding (excluded from total)
46.8 days
Coordinators
39.8 days
Over SLA
Field Work
0.8 days
Created: Oct 6, 2025 Due: Jan 30, 2026 Completed: Feb 9, 2026 (9 days late)
📅
83.8 days Total Age
⏱️
46.8d in On Hold Longest Stage
🔄
8 transitions Status Changes
⚠️
36.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00533058
eBiotrack - Automated New Inspection Created
Closed
Annual Equipment Electrical Safety Test And Calibration Service 98 Pcs https://www.ebiotrack.com/inspection.php?iid=30551
Priority
Standard
Origin
Email
Reason
New Case
Contact
Jeff McIntyre
Owner
Kimberly Hardison
Created
Oct 6, 2025
Work Orders from this Case (1)
WO-01307905 (current) Invoiced
Inspection • Anthony Wright
Created: Oct 6, 2025 • Closed: Feb 9, 2026
Completed with significant delays
Invoiced • 149 days old
🚨
Primary Delay 46.8 days stuck in "On Hold"
⏱️
Total Delay 36.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
29.8d / 1.0d SLA
On Hold
46.8d
Assigned
1.3d / 0.5d SLA
Scheduled
8.8d / 2.0d SLA
Tech On Site
0.8d / 1.0d SLA
Closed
2.2d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1/28/26 AJinerson - Called and spoke with Dawn and confirmed tech visit for Monday, 2/9 with arrival between 10am-12pm. (closer to 10am most likely). 

POCs: Dawn Reed, Sara, Brittany. 

Arrival instructions/special requirements: Send email with attached list of tools/equipment, front/back of DL, front/back of SSC. 

Email this to Dawn, Sara, and Brittany. 


sara.manzano@naphcare.com

brittany.lopez-diaz@naphcare.com

dawn.reed@naphcare.com


1/27/26 AJinerson - WO released back into RFS after SLA due to contact originally unavailable/nonresponsive and was escalated to ASM.


01/21/2026 DNakoff - Updated POC. see secondary contact below

Karen Zacher, LPN AHSA

Naphcare – Hillsborough

Ofc 813-247-0806

Cell 813-928-1016

Fax: 205-521-7084

Karen.zacher@naphcare.com


11/10/2025 LHill-Placing the work order on hold and escalating to the account manager for contact confirmation. Attempting contact with 3 attempts with no response. 


11/10/2025 LHill-sent email to Jeff McIntyre at jeff.mcintyre@naphcare.com to confirm contact & equipment.


11/07/2025 LHill-sent email to Jeff McIntyre at jeff.mcintyre@naphcare.com to confirm contact & equipment.


11/06/2025 LHill-sent email to Jeff McIntyre at jeff.mcintyre@naphcare.com to confirm contact & equipment.

🔧 Work Performed
2/9/26 AMW - Performed annual inspection on all medical equipment located. Total of 84 pieces of equipment inspected. 1 failure 642E centrifuge RPM out of range. Notified POC of inspection findings and completion
🔍 Technician Findings
2/9/26 AMW - Perform annual inspection on all medical equipment located. Notify POC of inspection findings and completion
⚠️ Problem Description
Annual Equipment Electrical Safety Test And Calibration Service 98 Pcs https://www.ebiotrack.com/inspection.php?iid=30551

Timeline

📞
Case Linked Oct 6, 7:00 AM
Case Number: 00533058
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Oct 6, 1:50 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 1m
🚨 25.0 business days
⏸️
Status: On Hold by Laura Hill Nov 10, 9:07 AM
From: Ready for Scheduling
To: On Hold
Duration in Previous: 34d 20h
🚨 46.2 business days
📅
Status: Ready for Scheduling by Dylan Nakoff Jan 21, 1:46 AM
From: On Hold
To: Ready for Scheduling
Duration in Previous: 71d 16h
⚠️ 5.0 business days
👷
▶
2 Status: Assigned Jan 27, 4:28 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Abby Jinerson
Technician: Joseph Anderson
🆕
▶
3 Status: Entered Jan 28, 12:57 PM
Status: Entered → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Abby Jinerson
Technician: Anthony Wright
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2026-02-09T15:00:00.000+0000
⚠️ 9.0 business days
🔧
Status: Tech On Site by Anthony Wright Feb 9, 11:09 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 11d 22h
⏱️
3x Labor Added Feb 9, 11:22 AM
Type: Labor, Travel
Status: Open
Qty: 2.5, 124
⏱️
▶
2 2x Labor Added Feb 9, 5:32 PM
2x Labor Added → Status: Completed
✔️
Status: Completed by Anthony Wright
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 6h 24m, 0m
⏳ 2.8 business days
🔩
▶
2 Parts Added Feb 11, 1:03 PM
Parts Added → Status: Ready to Bill
📄
Status: Ready to Bill by Diane Patton
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 1d 19h, 0m
⚠️ 7.0 business days
🧾
Invoice Created Feb 22, 10:12 PM
Invoice Number: SM-253593

Bottlenecks

Ready for Scheduling
Duration: 24.8 business days (threshold: 1.0 business days)
Exceeded by 23.8 business days
Ready for Scheduling
Duration: 5.0 business days (threshold: 1.0 business days)
Exceeded by 4.0 business days
Assigned
Duration: 1.3 business days (threshold: 4.0 business hours)
Exceeded by 6.5 business hours
Scheduled
Duration: 8.8 business days (threshold: 2.0 business days)
Exceeded by 6.8 business days
Closed
Duration: 2.2 business days (threshold: 1.0 business days)
Exceeded by 1.2 business days

🔗 Related Artifacts

📞
Case 00533058
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Anthony Wright
Scheduled
Feb 9, 10:00 AM
Created
Oct 6, 1:50 PM
Invoice #
SM-253593

Work Details (6)

Name Type Status Qty Amount Date
WL-03097548 Labor Open 2.5 $0.00 Feb 9, 11:22 AM
WL-03097549 Travel Open 124 - Feb 9, 11:22 AM
WL-03097550 Travel Open 124 - Feb 9, 11:22 AM
WL-03098148 Labor Open 5.25 $1,910.00 Feb 9, 5:32 PM
WL-03098149 Labor Open 2 $0.00 Feb 9, 5:32 PM
WL-03100996 Parts Open 1 $324.00 Feb 11, 1:03 PM

Details