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WO-01307944 ↗ ServiceMax

DEERFIELD TOWNSHIP FIRE & RESCUE • Preventive Maintenance • PSM

📍 Deerfield Township Fire and Rescue - US Rt 22 — 3435 US Route 22, Loveland OH, 45140

Oct 6, 2025 → Nov 7, 2025

✅ Completed
PSM
SLA Clock
Last business day of October 2025 · Target: Oct 31, 2025
✗ SLA Missed (4 biz days late)
Active: 23 biz days
🕐 Clock stopped: Invoiced (Nov 7, 2025)
▶ Clock Running
Status: Created
Oct 6 → Oct 6, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Oct 6 → Oct 6, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Oct 6 → Oct 7, 2025
1 business day (counted)
Running total: 1 of ? biz days used
21d
▶ Clock Running
Status: Scheduled
Oct 7 → Nov 6, 2025
21 business days (counted)
Running total: 22 of ? biz days used
▶ Clock Running
Status: Tech On Site
Nov 6 → Nov 7, 2025
1 business day (counted)
Running total: 23 of ? biz days used
▶ Clock Running
Status: 05-Tech-Off-Site
Nov 7 → Nov 7, 2025
0 business days (counted)
Running total: 23 of ? biz days used
Created: Oct 6, 2025 Invoiced: Nov 7, 2025
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Oct 6 → Oct 6 Created ▶ Running 0 0
Oct 6 → Oct 6 Ready for Scheduling ▶ Running 0 0
Oct 6 → Oct 7 Assigned ▶ Running 1 1
Oct 7 → Nov 6 Scheduled ▶ Running 21 22
Nov 6 → Nov 7 Tech On Site ▶ Running 1 23
Nov 7 → Nov 7 05-Tech-Off-Site ▶ Running 0 23
Dispatch 0.0d
Coordinators 23.7d
Field Work 1.4d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
23.7 days
Over SLA
Field Work
1.4 days
Over SLA
Created: Oct 6, 2025 Due: Nov 30, 2025 Completed: Nov 7, 2025 (23 days early)
📅
23.7 days Total Age
⏱️
21.8d in Scheduled Longest Stage
🔄
9 transitions Status Changes
⚠️
21.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Scott R Roberts — scheduling delays attributed to technician, not coordinators
Visit 1 Nov 6, 2025
Visit 2 Nov 7, 2025

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00533245
Closed
Inspection: Annual Equipment PM Joe called to advise he is needing his PMs done. https://www.ebiotrack.com/inspection.php?iid=30561
Priority
Standard
Origin
Phone
Reason
New Case
Contact
Joe McElroy
Owner
Leona Coonrod
Created
Oct 6, 2025
Work Orders from this Case (1)
WO-01307944 (current) Invoiced
Preventive Maintenance • Scott R Roberts
Created: Oct 6, 2025 • Closed: Nov 7, 2025
Completed with significant delays
Invoiced • 149 days old
🚨
Primary Delay 21.8 days stuck in "Scheduled"
⏱️
Total Delay 21.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.4d / 1.0d SLA
Assigned
1.3d / 0.5d SLA
Scheduled
22.0d / 2.0d SLA
Tech On Site
1.4d / 1.0d SLA
05-Tech-Off-Site
1.0d
Closed
1.9d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/7/2025 CRamen spoke with Joe and scheduled for Friday 11/7/2025 with tech arrival between 8-10am. 


10/6/2025 CRamen left a vm for a returned call to schedule.

🔧 Work Performed
Ferno Washington Inc - Model 59-T EZ-Glide Serial #: L-795235 - Asset ID: 13335814 Ferno Washington Inc - Model 59-T EZ-Glide Serial #: L-795236 - Asset ID: 13335806 Ferno Washington Inc - Model 59-T EZ-Glide Serial #: L-795237 - Asset ID: 13335817 Ferno Washington Inc - Model 59-T EZ-Glide Serial #: 10N152144 - Asset ID: 13335807 Ferno Washington Inc - Model 59-T EZ-Glide Serial #: Medic 57 - DEERFIELD TOWNSHIP FIRE & RESCUE - Asset ID: 13335815 Ferno Washington Inc - Model 59-T EZ-Glide Serial #: MEDIC59 - Asset ID: 13335803
🔍 Technician Findings
Joe called to advise he is needing his PMs done.
⚠️ Problem Description
Inspection: Annual Equipment PM 5 Stair chairs Joe called to advise he is needing his PMs done. https://www.ebiotrack.com/inspection.php?iid=30561

Timeline

📞
Case Linked Oct 6, 1:24 PM
Case Number: 00533245
Subject:
Status: Closed
📋
▶
2 Work Order Created Oct 6, 2:44 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Oct 6, 5:33 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 2h 48m
📅
▶
2 Dispatch Scheduled Oct 7, 1:51 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Charles Ramen
From: Assigned
To: Scheduled
Duration in Previous: 20h 17m
⚠️ 5.0 business days
📅
Dispatch Scheduled by Charles Ramen Oct 14, 6:43 PM
Scheduled For: 2025-11-06T14:00:00.000+0000, 2025-11-06T13:00:00.000+0000
🚨 17.7 business days
🔧
Status: Tech On Site by Scott Roberts Nov 6, 8:43 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 29d 19h
⏱️
▶
2 5x Labor Added Nov 6, 9:32 PM
5x Labor Added → Status: 05-Tech-Off-Site
📋
Status: 05-Tech-Off-Site by Ben Saur
From: Tech On Site
To: 05-Tech-Off-Site
Duration in Previous: 12h 48m
🔧
Status: Tech On Site by Scott Roberts Nov 7, 9:13 AM
From: 05-Tech-Off-Site
To: Tech On Site
Duration in Previous: 11h 41m
🗓️
▶
2 Status: Scheduled Nov 7, 9:45 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Lawrence Yoder
Scheduled For: 2025-11-07T13:00:00.000+0000
⏱️
▶
2 2x Labor Added Nov 7, 11:38 AM
2x Labor Added → Status: Closed
🏁
Status: Closed by Ben Saur
From: Scheduled
To: Closed
Duration in Previous: 1h 54m
⏳ 2.0 business days
📄
Status: Ready to Bill by Diane Patton Nov 10, 5:05 PM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 3d 5h, 0m
🧾
Invoice Created Nov 11, 4:30 PM
Invoice Number: SM-246156

Bottlenecks

Assigned
Duration: 1.3 business days (threshold: 4.0 business hours)
Exceeded by 6.4 business hours
Scheduled
Duration: 21.8 business days (threshold: 2.0 business days)
Exceeded by 19.8 business days
Tech On Site
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.5 business hours
Closed
Duration: 1.9 business days (threshold: 1.0 business days)
Exceeded by 7.3 business hours

🔗 Related Artifacts

📞
Case 00533245
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Scott R Roberts
Scheduled
Nov 7, 8:00 AM
Created
Oct 6, 2:44 PM
Invoice #
SM-246156

Work Details (7)

Name Type Status Qty Amount Date
WL-02999311 Labor Open 0.5 $0.00 Nov 6, 9:32 PM
WL-02999309 Labor Open 0.41666666666667 $0.00 Nov 6, 9:32 PM
WL-02999310 Labor Open 0.33333333333333 $0.00 Nov 6, 9:32 PM
WL-02999312 Labor Open 0.5 $0.00 Nov 6, 9:32 PM
WL-02999313 Parts Open 1 $59.00 Nov 6, 9:32 PM
WL-02999757 Labor Open 0.41666666666667 $0.00 Nov 7, 11:38 AM
WL-02999756 Labor Open 0.41666666666667 $0.00 Nov 7, 11:38 AM

Details