Midmark Service Request Dispatch Authorization - WO-00112358
Closed
Travel Zone 1
Customer Down? No Mobile 1(602) 568-0593
Dispatch Type Repair Email dr.segurae@gmail.com
PROBLEM SUMMARY
WD Gas cylinders leaking SN:0524PEN081
ADDITIONAL NOTES
Call Dr. Grady to schedule service cell (602)568-0593 - For assistance, troubleshooting, or parts identification, contact
Veterinary Tech Service at 844-856-1232, option 4. Thank you!
DISPATCH ITEMS
Serial # Item 110-3310-21
ITEM DESCRIPTION
FOLD-UP LIFT EXAM TABLE WITH MIDMARK PLATFORM SCALE AND FOOT CONTROL
PCR CODES
Problem Cause Resolution
UM PRODUCT NOT FUNCTIONING UM UNDETERMINED DIAGNOSING PRODUCT
Problem Change Cause Change Resolution Change
PARTS
Service Activity Line Status Order Number Product Code Estimated
Qty
Actual
Qty Tracking Number
Ship Exchanged Open 730715 838-0003-00 2.00000
10/9 KKelch called Sicilia to schedule for 10/16 between 8 and 10 am. Customer confirmed.
10/9/25 CDempsey- Tracking shows delivery scheduled for today EOD.
10/9/25 lcoonrod
Your shipment
1ZE444250173080181
Scheduled Delivery
Today, October 09 by 5:00 P.M.
Order No: 730715
Customer PO No: SR1469500
Customer: Midmark No Charge
Service Request NO: 1469500
Ship To Name: Durango Small Animal Vet Clinic LLC
Ship To Address: 10300 S Miller Rd
Ship To City/State: Buckeye, AZ 85326-1233
Waybill (Tracking #): 1ZE444250173080181
Carrier: UPS-Air-Next Day Air
The following items have shipped from Midmark Corporation on: 08-OCT-2025
LINE NO: 1.1 QTY: 2 ITEM: 838-0003-00 SERIAL #: DESCRIPTION: GAS-SPRING, 1200N, BALL SOCKET
10/7/025 CDempsey- There isn't any tracking or shipment info.
10/6/25 lcoonrod
does not give option to speak with someone. sent email
🔧Work Performed
replaced both gas cylinders per midmarks request and tested
🔍Technician Findings
gas cylinder seal blown out and leaking
⚠️Problem Description
Travel Zone 1
Customer Down? No Mobile 1(602) 568-0593
Dispatch Type Repair Email dr.segurae@gmail.com
PROBLEM SUMMARY
WD Gas cylinders leaking SN:0524PEN081
ADDITIONAL NOTES
Call Dr. Grady to schedule service cell (602)568-0593 - For assistance, troubleshooting, or parts identification, contact
Veterinary Tech Service at 844-856-1232, option 4. Thank you!
DISPATCH ITEMS
Serial # Item 110-3310-21
ITEM DESCRIPTION
FOLD-UP LIFT EXAM TABLE WITH MIDMARK PLATFORM SCALE AND FOOT CONTROL
PCR CODES
Problem Cause Resolution
UM PRODUCT NOT FUNCTIONING UM UNDETERMINED DIAGNOSING PRODUCT
Problem Change Cause Change Resolution Change
PARTS
Service Activity Line Status Order Number Product Code Estimated
Qty
Actual
Qty Tracking Number
Ship Exchanged Open 730715 838-0003-00 2.00000
📧
Email: Tracking for WO-01307990
Completed Oct 9, 2025
To: dr.segurae@gmail.com
CC:
BCC: kaitlyn.kelch@emsar.com
Attachment: --none--
Subject: Tracking for WO-01307990
Body:
Hello,
Here is the tracking info requested for the repair on your Folding Vet Table:
1ZE444250173080181
Thank you,
Kaitlyn Kelch
Account Service Coordinator I-West District
(937) 741-4389
kaitlyn.kelch@emsar.com
www.emsar.com
Disclaimer: The information in this e-mail is confidential and may be legally privileged; it is intended solely for the addressee. If you have rec
📋
Outbound to +16233862928
Completed Oct 9, 2025
10/9 KKelch called Sicilia to schedule for 10/16 between 8 and 10 am. Customer confirmed.
📋
Outbound to +16233862928
Completed Oct 6, 2025
does not give option to speak with someone. Sending email.
📅
WO-01307990 - Repair - Buckeye - Durango Small Animal Vet Clinic LLC
Oct 16, 2025 11:00am – 1:00pm
Work Order: WO-01307990
Account: MIDMARK
Customer Case Number: SR 1469500 WO-00112358
Location: Durango Small Animal Vet Clinic LLC
Address: 10300 S Miller Rd, Buckeye, AZ 85326
Manufacturer:
Model #:
Serial #:
Contact Name: Sicilia Grady
Contact Phone: (623) 386-2928
Contact Email: dr.segurae@gm
PDF
SRA_WO-00112358_ver1
Oct 6, 2025
PDF
SRA_WO-00112358 Signed
Oct 16, 2025
Timeline
📞
Case Linked Oct 6, 12:25 PM
Case Number:00533222
Subject:Midmark Service Request Dispatch Authorization - WO-00112358
Status:Closed
📋
Work Order Created Oct 6, 4:57 PM
Work Order:WO-01307990
Type:Repair
Priority:P4
📅
Status: Ready for Scheduling by Leona CoonrodOct 6, 5:02 PM
From:Entered
To:Ready for Scheduling
Duration in Previous:5m
⏳2.9 business days
👷
▶
2
Technician Assigned Oct 8, 9:14 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From:Ready for Scheduling, Assigned
To:Assigned, Awaiting Parts - Customer
Duration in Previous:1d 16h, 0m
⏳2.0 business days
📅
▶
3
Status: Ready for Scheduling Oct 9, 9:17 AM
Status: Ready for Scheduling → Technician Assigned → Status: Assigned
👷
Technician Assigned by Kaitlyn Kelch
Technician:Tyler Bollman
👷
Status: Assigned by Kaitlyn Kelch
From:Ready for Scheduling
To:Assigned
Duration in Previous:4m
🗓️
▶
2
Status: Scheduled Oct 9, 12:19 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For:2025-10-16T15:00:00.000+0000
⚠️5.0 business days
🔧
Status: Tech On Site by Tyler BollmanOct 16, 11:28 AM
From:Scheduled
To:Tech On Site
Duration in Previous:6d 23h
⏱️
3x Labor Added Oct 16, 12:37 PM
Type:Labor, Travel
Status:Open
Qty:0.5, 2, 24
✔️
Status: Completed by Tyler BollmanOct 16, 12:43 PM
From:Tech On Site
To:Completed
Duration in Previous:1h 14m
🏁
Status: Closed by Tyler BollmanOct 16, 3:30 PM
From:Completed
To:Closed
Duration in Previous:2h 47m
⏳3.0 business days
📄
▶
2
Status: Ready to Bill Oct 20, 1:12 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Nancy Suarez
From:Invoice Pending
To:Invoiced
Duration in Previous:3m
⏳2.0 business days
🧾
Invoice Created Oct 21, 3:08 PM
Invoice Number:SM-244178
Bottlenecks
Ready for Scheduling
Duration: 2.4 business days (threshold: 1.0 business days)
Exceeded by 1.4 business days
Scheduled
Duration: 5.0 business days (threshold: 2.0 business days)
Exceeded by 3.0 business days
Closed
Duration: 2.6 business days (threshold: 1.0 business days)