Follow-up to WO-01306573
Work Market
CSA-2014113417
Tech notes
parts not replaced
per tech support - BP tech did replace parts as instructed, please block.
L2 notes
BP tech did replace parts as instructed, please block.
Use this password to access the kiosk: FH@J49RF
If swapping out a PC, you would use: miker0me0g0lfech0
There is a mandatory 4 business day timeline in which to complete this work. If you have questions or require technical support during the service, call 931-284-4999 and follow the prompts to reach the EMSAR Level II Support team for assistance (Support Hours are Monday-Friday from 8:00 AM EST until 8:00 PM EST). Provide the team member with the Work Order number, location, and problem description. After the service contact the EMSAR Level II Support team so that they can remotely verify that the kiosk is online and operational.
**ALL NON-EMSAR TECHNICIANS: You must check in from the location as soon as you arrive onsite and before you begin working on the kiosk. Call 931-284-4999 and follow the prompts. If there are any questions about the service expectations, use this opportunity to ask the Level II Support team.**
11/12/25 AJinerson - WO released past the SLA (on 11/12). Unable to meet SLA due to this.
🔧Work Performed
Installed the BP kit.
🔍Technician Findings
Kiosk was functioning normally.
⚠️Problem Description
Tech will be shipped replacement BP Kit
Tech will replace all parts and restore functionality.
Reboot PC after replacement.
Use this password to access the kiosk: FH@J49RF
If swapping out a PC, you would use: miker0me0g0lfech0
There is a mandatory 4 business day timeline in which to complete this work. If you have questions or require technical support during the service, call 931-284-4999 and follow the prompts to reach the EMSAR Level II Support team for assistance (Support Hours are Monday-Friday from 8:00 AM EST until 8:00 PM EST). Provide the team member with the Work Order number, location, and problem description. After the service contact the EMSAR Level II Support team so that they can remotely verify that the kiosk is online and operational.
**ALL NON-EMSAR TECHNICIANS: You must check in from the location as soon as you arrive onsite and before you begin working on the kiosk. Call 931-284-4999 and follow the prompts. If there are any questions about the service expectations, use this opportunity to ask the Level II Support team.**