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← WO Overview

WO-01308017 ↗ ServiceMax

MIDMARK • Repair • P4

📍 Jones Road Animal Hospital — 9570 Jones Rd, Houston TX, 77065

Oct 7, 2025 → Oct 20, 2025

✅ Completed
P4
SLA Clock
4 business days from creation · Target: Oct 14, 2025
✗ SLA Missed
Active: 4 biz days
Paused: 4 biz days
Budget: 4 biz days
🕐 Clock stopped: Completed (Oct 20, 2025)
🏭 Customer Supplied Parts (1)
SLA Target
▶ Clock Running
Status: Created
Oct 7 → Oct 7, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
▶ Clock Running
Status: Ready for Scheduling
Oct 7 → Oct 8, 2025
1 business day (counted)
Running total: 1 of 4 biz days used
▶ Clock Running
Status: Assigned
Oct 8 → Oct 8, 2025
0 business days (counted)
Running total: 1 of 4 biz days used
2d
▶ Clock Running
Status: Scheduled
Oct 8 → Oct 13, 2025
2 business days (counted)
Running total: 3 of 4 biz days used
⏸4d
⏸ Clock Paused
Status: Awaiting Parts
Oct 13 → Oct 17, 2025
4 business days (not counted)
▶ Clock Running
Status: Assigned
Oct 17 → Oct 17, 2025
0 business days (counted)
Running total: 3 of 4 biz days used
1d
▶ Clock Running
Status: Scheduled
Oct 17 → Oct 20, 2025
1 business day (counted)
Running total: 4 of 4 biz days used
▶ Clock Running
Status: Entered
Oct 20 → Oct 20, 2025
0 business days (counted)
Running total: 4 of 4 biz days used
▶ Clock Running
Status: Assigned
Oct 20 → Oct 20, 2025
0 business days (counted)
Running total: 4 of 4 biz days used
▶ Clock Running
Status: Scheduled
Oct 20 → Oct 20, 2025
0 business days (counted)
Running total: 4 of 4 biz days used
▶ Clock Running
Status: Tech On Site
Oct 20 → Oct 20, 2025
0 business days (counted)
Running total: 4 of 4 biz days used
Created: Oct 7, 2025 Completed: Oct 20, 2025
Business Days Used 4 / 4
0 4d budget
Show SLA Clock Detail (11 periods)
Period Status Clock Biz Days Running Total
Oct 7 → Oct 7 Created ▶ Running 0 0 / 4
Oct 7 → Oct 8 Ready for Scheduling ▶ Running 1 1 / 4
Oct 8 → Oct 8 Assigned ▶ Running 0 1 / 4
Oct 8 → Oct 13 Scheduled ▶ Running 2 3 / 4
Oct 13 → Oct 17 Awaiting Parts ⏸ Paused 4 —
Oct 17 → Oct 17 Assigned ▶ Running 0 3 / 4
Oct 17 → Oct 20 Scheduled ▶ Running 1 4 / 4
Oct 20 → Oct 20 Entered ▶ Running 0 4 / 4
Oct 20 → Oct 20 Assigned ▶ Running 0 4 / 4
Oct 20 → Oct 20 Scheduled ▶ Running 0 4 / 4
Oct 20 → Oct 20 Tech On Site ▶ Running 0 4 / 4
Dispatch 0.0d
Material Management 4.0d
Coordinators 8.1d
Field Work 0.5d
Billing 2.2d
✗ SLA Missed
Dispatch
0.0 days
Material Management
4.0 days
Over SLA
Coordinators
8.1 days
Over SLA
Field Work
0.5 days
Billing
2.2 days
Created: Oct 7, 2025 Due: Oct 20, 2025 Completed: Oct 20, 2025 (on time)
📅
9.0 days Total Age
⏱️
4.0d in Awaiting Parts Longest Stage
🔄
14 transitions Status Changes
⚠️
4.1d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
8 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1 Oct 13, 2025
Visit 2 Oct 20, 2025

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00533283
Midmark Service Request Dispatch Authorization - WO-00112370
Closed
Zone 1 WD scaler running in the dock ADDITIONAL NOTES Secondary contact is Carrie Parsons. For assistance, troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232, option 4. Thank you!
Priority
Standard
Origin
Email
Reason
New Case
Contact
Jennifer Leiva
Owner
Sherry Reich
Created
Oct 6, 2025
Work Orders from this Case (1)
WO-01308017 (current) Invoiced
Repair • Chane Lacy
Created: Oct 7, 2025 • Closed: Oct 20, 2025
Completed with minor delays
Invoiced • 148 days old
🚨
Primary Delay 4.0 days stuck in "Awaiting Parts"
⏱️
Total Delay 4.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
2.0d / 1.0d SLA
Assigned
0.4d / 0.5d SLA
Scheduled
5.7d / 2.0d SLA
Awaiting Parts
4.0d / 3.0d SLA
Tech On Site
0.5d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
3.2d / 1.0d SLA
WO Correction Needed
2.2d
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/22/25 NSuarez SRA for 10/13/2025 is missing.

10/17 KKelch called Jennifer to schedule for 10/20 between 9 and 11 am. Customer confirmed. 

10/14/25 lcoonrod

Your shipment

1ZE444250175874301

The delivery date will be provided as soon as possible.



10/13 KHardison: No ETA. Updated due date.

Ship To Name: VCA Jones Road Animal Hospital Ship To Address: 9570 Jones Rd Ship To City/State: HOUSTON, TX 77065 Waybill (Tracking #): 1ZE444250175874301 Carrier: UPS-Air-Next Day Air LINE NO: 1.1 QTY: 1 ITEM: 002-11075-00 SERIAL #: DESCRIPTION: KIT, PCB, MAIN

10/8 KKelch called Jennifer to schedule for 10/13 between 9 and 11 am. Customer confirmed. 

10/7/025 CDempsey- This could be assigned to Chane.

10/7/25 SReich - Sending an email due to the time difference.

🔧 Work Performed
10/13 CLacy. I have testing power to the scaler and have found now power is reaching the scaler. I have test continuity of the scaler tubing and there is continuity. I have tested for power to the main board and found 27VDC. When testing the output to the scaler i have found only 3.7VDC. A new main board has been ordered from midmark. 10/20 ADiaz: Installed new main pcba, tested for proper functionality, had staff confirm proper functionality
🔍 Technician Findings
Scaler is not working. 10/20 ADiaz: Equipment tagged out of service
⚠️ Problem Description
Zone 1 WD scaler running in the dock ADDITIONAL NOTES Secondary contact is Carrie Parsons. For assistance, troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232, option 4. Thank you!
📄 Description
Midmark AH9000 (Series) Mobile Delivery System (AH9000-001, AH9000-002, AH9000-003)

Timeline

📞
Case Linked Oct 6, 2:09 PM
Case Number: 00533283
Subject: Midmark Service Request Dispatch Authorization - WO-00112370
Status: Closed
📋
Work Order Created Oct 7, 8:39 AM
Work Order: WO-01308017
Type: Repair
Priority: P4
📅
Status: Ready for Scheduling by Sherry Reich Oct 7, 8:44 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 5m
⏳ 2.0 business days
👷
▶
2 Technician Assigned Oct 8, 9:19 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1d 0h
🗓️
▶
2 Status: Scheduled Oct 8, 12:09 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2025-10-13T14:00:00.000+0000
⏳ 3.0 business days
⏱️
▶
3 3x Labor Added Oct 13, 6:20 PM
3x Labor Added → Parts Requested → Status: Awaiting Parts
📦
Parts Requested
Order: 00083461
Status: Closed
📦
Status: Awaiting Parts by Chane Lacy
From: Scheduled
To: Awaiting Parts
Duration in Previous: 5d 6h
⏳ 4.0 business days
👷
▶
2 Technician Assigned Oct 17, 10:51 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Awaiting Parts
To: Assigned
Duration in Previous: 3d 16h
👷
▶
3 Technician Assigned Oct 17, 11:04 AM
Technician Assigned → Status: Scheduled → Dispatch Scheduled
🗓️
Status: Scheduled by Kaitlyn Kelch
From: Assigned
To: Scheduled
Duration in Previous: 13m
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2025-10-20T14:00:00.000+0000
⏳ 2.0 business days
🆕
▶
3 Status: Entered Oct 20, 9:12 AM
Status: Entered → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Kaitlyn Kelch
Technician: a0h8Y00000JTAMGQA5, Arturo Diaz
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2025-10-20T14:00:00.000+0000
⏱️
3x Labor Added Oct 20, 2:46 PM
Type: Labor, Travel
Status: Open
Qty: 1, 15
🔧
Status: Tech On Site by Arturo Diaz Oct 20, 2:54 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 5h 42m
⏱️
Labor Added Oct 20, 3:59 PM
Type: Labor
Status: Open
Qty: 1.5
⏱️
▶
3 Labor Added Oct 20, 6:41 PM
Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Arturo Diaz
From: Tech On Site
To: Completed
Duration in Previous: 3h 46m
🏁
Status: Closed by Arturo Diaz
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 2.7 business days
👷
▶
2 Technician Assigned Oct 22, 1:14 PM
Technician Assigned → Status: WO Correction Needed
✏️
Status: WO Correction Needed by Nancy Suarez
From: Closed
To: WO Correction Needed
Duration in Previous: 1d 18h
⏳ 2.0 business days
🏁
Status: Closed by Chane Lacy Oct 23, 10:40 PM
From: WO Correction Needed
To: Closed
Duration in Previous: 1d 9h
📄
▶
2 Status: Ready to Bill Oct 24, 11:58 AM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Nancy Suarez
From: Invoice Pending
To: Invoiced
Duration in Previous: 3m
⏳ 2.0 business days
🧾
Invoice Created Oct 27, 4:37 PM
Invoice Number: SM-244676

Bottlenecks

Ready for Scheduling
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Scheduled
Duration: 3.0 business days (threshold: 2.0 business days)
Exceeded by 7.8 business hours
Awaiting Parts
Duration: 4.0 business days (threshold: 3.0 business days)
Exceeded by 1.0 business days
Closed
Duration: 2.2 business days (threshold: 1.0 business days)
Exceeded by 1.2 business days

🔗 Related Artifacts

📞
Case 00533283
Closed
📦
Parts Order 00083461
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P4
Type
Repair
Branch
N/A
Technician
Chane Lacy
Scheduled
Oct 20, 10:00 AM
Created
Oct 7, 8:39 AM
Invoice #
SM-244676

Work Details (8)

Name Type Status Qty Amount Date
WL-02969076 Labor Open 1 $0.00 Oct 13, 6:20 PM
WL-02969077 Labor Open 1.5 $165.00 Oct 13, 6:20 PM
WL-02969078 Travel Open 35 $110.00 Oct 13, 6:20 PM
WL-02977117 Labor Open 1 $0.00 Oct 20, 2:46 PM
WL-02977118 Travel Open 15 $110.00 Oct 20, 2:46 PM
WL-02977119 Travel Open 15 $0.00 Oct 20, 2:46 PM
WL-02977221 Labor Open 1.5 $165.00 Oct 20, 3:59 PM
WL-02977596 Labor Open 1 $0.00 Oct 20, 6:41 PM

Details