Work Order 360 View

10/14/2025 LHill-rec'd chatter from Anthony-Hi Laura, Yes I can be there at 830. Hopefully the traffic isn't too bad in Daytona.

10/14/2025 LHill-sent chatter to @[Anthony Wright]​ I have this scheduled for 10/16. Customer is wanting you there around 8:30. Is that okay with you? Just not any earlier than 8:30.

10/14/2025 LHill-Called 407) 719-6570 for Janice. spoke with Janice. Confirmed 10/16 arrive around 8:30. no earlier than 8:30.

Name of person you are speaking with: Janice Demato 

1. Onsite Access Requirements 

Are there any requirements for the technician to access the site? (credentialing, safety training, escorts, badges, PPE, etc.) 

Customer Response: Must contact Janice at 407) 719-6570 when you arrive in the parking lot. 

Are there any additional requirements to access the equipment itself (locked room, gate, etc.)? 

Customer Response: No 

2. Parts Delivery (if applicable)   Parts are showing delivered but she is not at the office today. 

Have the shipped parts been received? ​☐​ Yes /​☐​ No  

(provide the list of Parts sent if known) 

Did they confirm each part number has arrived? ​☐​ Yes /​☐​ No 

(If No to the above): Did they confirm total number of parts? ​☐​ Yes /​☐​ No 

(If No to the above): Did they refuse to confirm parts? ​☐​ Yes /​☐​ No 

Where will the technician be able to locate the parts onsite?  

Customer Response:  

If parts have not arrived yet but have an ETA:   

Can the site place the parts near the equipment? ​☐​ Yes /​☐​ No 

(If No to the above): Is there a designated area for parts?  

Customer Response: in the front area 

3. Schedule Confirmation 

Confirm scheduled service date: 10/16 

Confirm arrival window (2–4 hrs): 8:30 am no earlier 

  (Note: Window should cover 1-2 hrs before and 1-2 hrs after expected arrival.) 

(Note: enter the time you believe the tech will arrive as the calendar "start time") 

4. Onsite Point of Contact (POC) 

Will you be the onsite POC on the scheduled date? ​☒​ Yes / ​☐​ No 

Best phone number for technician to use:  407) 719-6570 

(If the above answer is NO): Onsite POC Name & Number:   

10/14/2025 LHill-tracked parts-Your shipment

1ZE444250346012551

 Delivered On

Tuesday, October 14 at 9:40 A.M.

Delivered To

DAYTONA BEACH, FL US

Received By:

10/13/25 RCook- Received OOO message from Janice stating: I am out of the office returning on Wednesday,15 October. In my absence, please contact Dion Ramey, dion.ramey@va.gov, 321-246-1895, or Edward Reyes, edward.reyes1@va.gov. Forwarded email to Dion and Edward to schedule for 10/16/25 with an arrival time between 8-10AM. Waiting for confirmation. See logged email.

10/13/25 RCook- Emailed Janice Demto to schedule for 10/16/25. Arrival time between 8-10AM. Waiting for confirmation. See logged email.

10/13/25 Rcook- Called Janice Demato to schedule. Could not leave VM. VM not set up. 

10/10/2025jsells

10/7/25 lcoonrod

left message with WO # and that someone will be contacting them to set up the appt

@Anthony Wright​ I have this scheduled for 10/16. Customer is wanting you there around 8:30. Is that okay with you? Just not any earlier than 8:30.