Q-00030439
Covetrus Account # - 845700238
Dentalaire prestige SN: A10419
I wanted to touch base about a few concerns we are now seeing with the machine.
1.
The pedal sounds like it is leaking air occasionally. When pressing on the pedal at times it sounds like air is hissing out from near the pedal.
2.
We would like sometimes when they hook the drill bit on, they check that it is secure but sometimes it still will pop out while in use which is of course a concern. I am not sure if the handle needs to be replaced or what is going on.
The technician will need to evaluate the unit and determine if parts are needed for repairs.
Possible part needed
QTY 1 PN A10-1226
10/30/25 RCook- Updated due date based on parts. Removed delay code
10/30 KSmith -- Scheduled for 11/7 with Alexa. TRAVEL WILL BE NON-BILLABLE. PM was completed this week, but we were unaware of a repair WO so WOs were not ran together
10/30 KSmith -- Parts are scheduled to arrive on 11/5. Responded to Alexa's email to schedule for 11/7 and am awaiting response
🔧Work Performed
Dentalaire prestige SN: A10419
**R&R foot pedal rebuild kit
**Function & cycle tested to confirm no other issues.
🔍Technician Findings
Unit in service
⚠️Problem Description
Q-00030439
Covetrus Account # - 845700238
Dentalaire prestige SN: A10419
I wanted to touch base about a few concerns we are now seeing with the machine.
1.
The pedal sounds like it is leaking air occasionally. When pressing on the pedal at times it sounds like air is hissing out from near the pedal.
2.
We would like sometimes when they hook the drill bit on, they check that it is secure but sometimes it still will pop out while in use which is of course a concern. I am not sure if the handle needs to be replaced or what is going on.
The technician will need to evaluate the unit and determine if parts are needed for repairs.
Possible part needed
QTY 1 PN A10-1226
📧
Email:Re: Update: Awaiting Parts for Your Work Order Ref{00DA.93zU:500VU.cgncp}
Completed Oct 30, 2025
From: ajacquier@vetcor.com
To: ksmith@emsar.com
Yes, that would work fine.
I do not feel that we should have to pay travel for the technician to visit twice since this could have all been accomplished in one visit if this was communicated better. It doesn't seem fair that we need to pay several hundred dollars again just for travel when this conundrum could have been avoided completely.
Alexa Jacquier
Hospital Manager | Winsted Hospital for Animals
m : (802) 349-9002 o : (860)379-0701
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Oct 28, 2025
To: ajacquier@vetcor.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01308027Location: Winsted Hospital For AnimalsAddress: 319 New Hartford Rd Barkhamsted, CT 06063Device: Problem Description: Q-00030439
Covetrus Account # - 845700238
Dentalaire prestige
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Oct 21, 2025
To: ajacquier@vetcor.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01308027Location: Winsted Hospital For AnimalsAddress: 319 New Hartford Rd Barkhamsted, CT 06063Device: Problem Description: Q-00030439
Covetrus Account # - 845700238
Dentalaire prestige
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Oct 14, 2025
To: ajacquier@vetcor.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01308027Location: Winsted Hospital For AnimalsAddress: 319 New Hartford Rd Barkhamsted, CT 06063Device: Problem Description: Q-00030439
Covetrus Account # - 845700238
Dentalaire prestige
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Oct 7, 2025
To: ajacquier@vetcor.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01308027Location: Winsted Hospital For AnimalsAddress: 319 New Hartford Rd Barkhamsted, CT 06063Device: Problem Description: Q-00030439
Covetrus Account # - 845700238
Dentalaire prestige
📅
WO-01308027 - Repair - Barkhamsted - Winsted Hospital For Animals
Nov 7, 2025 9:00am – 10:00am
Work Order: WO-01308027
Account: COVETRUS
Customer Case Number:
Location: Winsted Hospital For Animals
Address: 319 New Hartford Rd, Barkhamsted, CT 06063
Manufacturer:
Model #:
Serial #:
Contact Name: Alexa Kayhart
Contact Phone: 8023499002 or 8603790701
Contact Email: ajacquier@vetcor.com
Due
Timeline
📞
Case Linked Oct 2, 4:54 PM
Case Number:00532597
Subject:Fw: Update: Awaiting Parts for Your Work Order
Status:Closed
⏳3.9 business days
📋
▶
2
Work Order Created Oct 7, 9:11 AM
Work Order Created → Status: L2 Screening
🔍
Status: L2 Screening by Kimberly Hardison
From:Entered
To:L2 Screening
Duration in Previous:2m
📦
▶
2
Parts Requested Oct 7, 9:18 AM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Dave Creditt
From:L2 Screening
To:Awaiting Parts
Duration in Previous:4m
🚨16.0 business days
🔩
▶
2
2x Parts Added Oct 29, 3:19 PM
2x Parts Added → Status: Reschedule
🔄
Status: Reschedule by Keith Fricke
From:Awaiting Parts
To:Reschedule
Duration in Previous:22d 6h
👷
▶
2
Technician Assigned Oct 29, 3:49 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From:Reschedule
To:Assigned
Duration in Previous:30m
🗓️
▶
2
Status: Scheduled Oct 30, 9:45 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For:2025-11-07T14:00:00.000+0000
⚠️7.0 business days
⏱️
▶
2
3x Labor Added Nov 7, 5:41 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Luis Torres
From:Scheduled
To:Completed
Duration in Previous:8d 8h
🏁
Status: Closed by Luis TorresNov 7, 6:19 PM
From:Completed
To:Closed
Duration in Previous:37m
⏳1.7 business days
📄
▶
2
Status: Ready to Bill Nov 11, 1:19 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From:Invoice Pending
To:Invoiced
Duration in Previous:1m
🧾
Invoice Created Nov 12, 12:08 PM
Invoice Number:SM-246210
Bottlenecks
Awaiting Parts
Duration: 16.0 business days (threshold: 3.0 business days)
Exceeded by 13.0 business days
Assigned
Duration: 1.5 business days (threshold: 4.0 business hours)
Exceeded by 1.0 business days
Scheduled
Duration: 7.0 business days (threshold: 2.0 business days)
Exceeded by 5.0 business days
Closed
Duration: 1.1 business days (threshold: 1.0 business days)